SCRAM 24/7 User Guide

Create a SCRAM Optix TouchPoint Caseload

SCRAM Optix TouchPoint Caseload and User Setup

Once your 24/7 program has been enabled for the TouchPoint Activity, you must create a SCRAM Optix TouchPoint client caseload and then update or add user access before you may add TouchPoint Activity to a client in SCRAM 24/7.

The TouchPoint Setup and Management section of the SCRAM Optix and TouchPoint Help pages provides a step-by-step guide for creating a new TouchPoint caseload and establishing user access.

Use the below Help articles to complete the TouchPoint setup:

  1. How to Navigate to the manage Caseloads Page
  2. How to add a New TouchPoint Caseload
  3. Add/Update User Access

You may create as many TouchPoint caseloads as needed for your monitoring program.

To add the TouchPoint Activity to a client, the user must have access to the TouchPoint SCRAM Optix caseload. If a user cannot access the SCRAM Optix caseload, the “TouchPoint” Activity will not be available on the Activity dropdown menu.