When the billing and monitoring of the client needs to be stopped or suspended for the client, the equipment status will need to be updated to an “Awaiting Return” status. This will stop the monitoring fees from generating for the client in SCRAMNET.
Remove Activity
Select the Activities tab to get started.
- Select the CAM activity.
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- On the Activity Details page, select the Remove Activity button.
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- On the Remove Equipment page, select when to Stop the Monitoring of the client and whether to automatically inactivate the SCRAMNET profile once the equipment is checked in or leave the SCRAMNET profile active.
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- To save the selection, select the Complete Stop Monitoring button.
- Collect any fees, and select the Save & Remove Activity button.
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- Verify the Effective Date and select the Remove Activity button.
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The Activity will now display as Inactive.
On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.
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Suspend Activity
Select the Activities tab to get started.
- Select the CAM activity.
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- On the Activity Details page, select the Suspend Activity button.
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- On the Suspend Activity page, set the status to Suspended and select the Suspend Activity button.
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- Select the Suspension Reason from the dropdown menu.
- Select the appropriate suspension details and verify the Activity Resumes On date.
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- Select the Suspend Activity button.
The activity will now display as Suspended on the Activities page. On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.
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When it is time to resume the billing and monitoring of the client, you will assign the equipment within SCRAM 24/7 to start the billing and monitoring.