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Effective, July 13,2022, your SCRAM 24/7 clients can receive appointment reminder messages utilizing the SCRAM TouchPoint mobile application. Once enabled, the TouchPoint Activity is activated within SCRAM 24/7 on the client’s Activity page.

Once the client is active and the mobile application has been uploaded to the client’s smartphone, a pair of reminder messages will be sent 24 hours and two hours prior to a scheduled client appointment or sobriety testing window. Clients with a random test schedule will receive a message two hours prior to the random test window.

Additionally, if an appointment or sobriety test is cancelled, reinstated, or rescheduled, a notification message will be sent to the client’s TouchPoint Mobile app with the updated appointment information at the time of the change.

SCRAM TouchPoint Caseload and User Setup

Once your 24/7 program has been enabled for the TouchPoint Activity, first you will create your TouchPoint client caseload in SCRAMNET Optix and update or add user access before you enable the client’s TouchPoint Activity in 24/7.

The TouchPoint Setup and Management section of the Optix and TouchPoint Help pages provides you with the process you’ll need to follow to create a new TouchPoint caseload and establish user access.

Use the below Help articles to complete TouchPoint setup:

1. How to Navigate to the manage Caseloads Page
2. How to add a New TouchPoint Caseload
3. Add/Update User Access

24/7 Client Setup

Once your SCRAM TouchPoint caseload and user access has been established, the next step is to add the TouchPoint Activity to new or existing clients on your 24/7 caseload.

The best practice is to setup the client’s profile in SCRAM 24/7 first, and then add the required activities. 

Step one: Add TouchPoint Activity to the client in SCRAM 24/7.

1. Navigate to the client’s Activity tab in SCRAM 24/7.
2. Select the +Add a New Activity button.
3. From the Activity menu, select the TouchPoint option.
4. On the Add an Activity page, verify the activity start date, and then select the Add Activity and Finish Setup button.
5. You are navigated to the SCRAMNET Optix client search page. Locate the client’s profile under the Potential Duplicates list and then select the Link 24/7 to this client and add Touchpoint hyperlink.
6. In the Link to this profile? pop-up, select the Yes, Link to this Profile button.
7. You are navigated to the Add TouchPoint Client page where you will add the required information.
   • The Email address entered for the client is their username for the TouchPoint app on their smartphone.
8. On the Client successfully added to TouchPoint pop-up, select the Configure TouchPoint Services button.

Step Two: Enable Client Messaging in TouchPoint.

Once you have selected the Configure TouchPoint Services button, you are navigated to the client’s TouchPoint profile located on SCRAMNET Optix. On the client’s Profile page:

1. Locate the Client Messaging section and select the Edit hyperlink.
2. Select the Enabled toggle box.
3. Select the Save Changes button.

A temporary password is displayed on the client’s SCRAMNET Optix Profile page under the TouchPoint Section. The client will use their email address and the temporary password to access the app for the first time.

The first time the client logs in they will be asked to:

• Create a secure password.
• Review and Accept the Terms and Conditions for using the TouchPoint Mobile application.
• Enable Push Notifications for the app.

Step Three: Instruct the client to download the TouchPoint app on their smartphone.

Step-by-step printable instructions (available in English and Spanish), as well as an instructional video, are available to you on the Help page in the TouchPoint Client Instructions article. The same instructions and video are available to your clients on the SCRAM TouchPoint Help page in the “SCRAM Device Help” menu on www.scramsystems.com.

TouchPoint Messaging gives you the ability to send text-style messages to an individual client or a group of clients with the Text to All feature. The client can then respond to messages from within the TouchPoint app and the information will be displayed on the Messaging page for that client.

Today, May 4, 2022, SCRAM Systems® will update the Active Clients with Delinquent Balances and Inactive Clients with Delinquent Balances report for your caseload. With this update, you will be able to view both delinquent and positive client account balances. In addition, a user with Base Account permissions will be able to select a specific account for the report.

Select the Balance Option

On the Clients report page, you will notice the report headings have been updated to reflect “Active Clients with Balances” and “Inactive Client with Balances.”

Administrative User

Base Account User

To run a report:

1. Select the Activity Fee from the menu options.
2. Leave the default setting of Delinquent and Positive Balances selected, or select another option from the menu.
   • “Delinquent Balances” are displayed in red.
   • “Positive Balances” are displayed in black.
3. After making your selection, click the Run Report button.

If a client’s financials are current, meaning they do not have a delinquent or positive balance, their name will not display on the report.

On, February 9, 2022, SCRAM Systems^® will release an update to the client Financials page.  With this update, you will be able to void multiple transactions on the client’s financials Transactions History section at one time. This new feature can be accessed from the individual client’s profile or the caseload’s Financials page.

To get started:

1. Navigate to the client’s Financials tab and locate the Transaction History section.

2. Select the checkbox to the left of each transaction you wish to void.
3. Click the Void Transactions button.

4. In the Void Transactions pop-up box:
1. Notate the reason for voiding the transaction(s).
2. Click the Void Transaction(s) button.

The Transaction History section will reflect the activity.