SCRAM Nexus Treatment Provider

During the evening of July 27, 2022, SCRAM Systems^® will deploy a variety of Client Management and Supervisor-level enhancements to the SCRAM Nexus^® system, including the ability to:

• Add an Associate to a Client
• Create Case Plans for a Client
• Send an On-Demand Check-In to a Client Who is Enabled for TouchPoint Check-Ins
• Approve Responses that Require Supervisor Approval (Supervisors and Administrators Only)
• Cancel a Session Series in the Nexus Treatment Provider Portal

Client Management Enhancements

Add Associates to a Client Profile

With this release, an Associate may be added to a client in Nexus. Associates are people who need to be added to the client for reference. Officers can search for existing Associates that have been added to other clients, or can quickly create a new Associate:

Other clients can also be added as Associates, if needed. This will not add those clients to the Associates database, but rather make an association between clients:

There is also a list of all Associates for a given customer on the main Officer page. Associates may be added and managed from this page as well. Clients cannot be added to an associate from this page, but clients can be removed from an associate, if needed:

Case Planning

Also effective with this release, Officers may create Case Plans for a client. A Start Date and Target End Date may be entered for each Case Plan, individually. Objectives and Action Items to achieve those Objectives may be added to the Case Plan and, in turn, Activities may be added to Action Items to help track progress that the client is making on those items.

There can only be one Active Case Plan at a time.

Send On-demand TouchPoint Check-in

An officer can send an on-demand check-in to a client who is enabled for TouchPoint Check-Ins. There is a link on the client’s side profile that allows an officer to send a check-in to a client. The officer may select a 15-, 30- or 60-minute check-in window, during which the client must check-in before the check-in is marked as Missed.

If there is already a scheduled check-in within that on-demand window, it will be auto-resolved once the client completes the on-demand check-in.

Supervisor Enhancement:
Approve Responses that Require Approval

If a sanction or incentive response requires prior approval (as set forth in Admin Settings), Nexus will place that response in “Pending Approval” status.

Supervisors and Administrators may Approve or Reject that response before it is assigned:

There is also a view for Supervisors on the Workload page that displays responses pending approval:

Nexus Treatment Provider: Cancel a Session Series

In the Nexus Treatment Provider portal, a provider will now have the ability to cancel an entire series of treatment sessions, rather than having to cancel individual sessions. This change will remove the session series from every client in the session.

Note the additional updates designed to make it clear if the provider is editing one session or an entire session series.

During the evening of June 16, 2022, SCRAM Systems^® will deploy a variety of Client and Treatment-related enhancements to the SCRAM Nexus^® system, including the ability to:

• Limit the number of On-Demand Sanctions available to only those in the client’s Terms of Supervision
• Deactivate ‘Expectancy’ for Activities
• Require Supervisor approval on certain incentive or sanction responses
• Add session facilitators to SCRAM Nexus Treatment Sessions

On-Demand Sanctions

With this release, when a user initiates an on-demand sanction, Nexus will only display the terms of supervision that apply to the client’s individual cases.

These can be viewed from the Supervision Plan tab:

If specific Terms of Supervision have not been selected for the client’s case, then all terms appear during an on-demand sanction, just as they did previously.

Activity Expectancy

SCRAM Nexus includes a new “Not Applicable” option under Expectancy, for Conditions on the Model, and Activities on a client’s Supervision Plan. When selected, Nexus will not recommend a magnitude of response for that activity. This allows an agency to continue to use their own Response Matrix instead of the built-in SCRAM Nexus “Proximal / Distal / Mastered” logic.

Response Approval

If a sanction or incentive response requires prior approval (as set forth in Admin Settings), Nexus will place that response in “Pending Approval” status if selected.

Only supervisors may approve these responses. Once the response is approved, the status is changed to “Assigned.” If the response is rejected, Nexus changes the status of the response back to “Pending.”

Coming Soon: A new view for Supervisors to see responses Pending Approval on the Workload page.

Session Facilitators – Nexus Treatment

With this release, Facilitators may now be assigned to a treatment session. This gives Treatment Providers the ability to select themselves and/or a co-facilitator from a dropdown menu when recording a session. The list of available facilitators is limited to only those treatment providers associated with the account. The assignment of facilitators is specific to each session and may be edited within the Session Details page.

Effective May 5, 2022 at 8:30 PM MDT, SCRAM Systems will release a variety of enhancements to the SCRAM Nexus case management system, as well as the SCRAM Nexus Treatment application. These enhancements include:

• Nexus:
  • Changes to the Roster Report
  • New Case Fields
  • New Read-Only User Permissions
• Nexus Treatment App:
  • Limit Session Series to 100 Occurrences
  • Session Changes Still-in-Process Warning

Nexus:

Roster Report

The Client Appointment Roster Report now displays active case numbers for a client in the report header. Closed cases will not display in the report.

Additionally, the font size in the Roster Report’s PDF output has been increased to make it easier to read for officers and court staff.

For detailed instructions on how to order the report, review the Client Appointment Roster Report article on Nexus Help.

New Case Fields

New Case fields have been added to SCRAM Nexus to facilitate the display of other information relevant to the case. These fields include:

• Good Time Credit
• Sentence Effective/Start Date
• Sentence
• Type of Sentence

The following fields have been renamed:

• “Case Date” is renamed to “Case/Sentenced Date”
• “Start Date” is renamed to “Supervision Start Date”

These changes were made to enable the automatic calculation of the Max Supervision Date in a future release.

New Read-Only User Permissions

Users with Read-Only permissions will not be able to edit any area of Nexus. This includes Administrator settings, Officer pages, and Client pages. Users with Read-Only permissions can still view clients and client data, but cannot change anything.

Nexus Treatment App

Session Series Occurrences Limit

Treatment Sessions in the treatment application will now have a limit of 100 occurrences per session series. This prevents issues with too many appointments being scheduled into the future.

Session Changes Still-in-Process Warning

If a Treatment Provider saves a Session series and then attempts to navigate away from the page, the provider will receive a warning that their changes are still in process. This warning is intended as a safeguard to prevent a Treatment Provider from creating a duplicate Session, or from making changes to the existing Session before the prior change is complete.