On, November 17, 2022, SCRAM Systems® will release an enhancement to Remote Breath and Remote Breath Pro Client Courtesy Reminders. With this update, you will select the client’s preferred language of English or Spanish when enabling Courtesy Reminders for your clients. Once selected, all courtesy reminders sent to the client will be in the selected language.
For step-by-step instructions view the Client Courtesy Reminder Text Messages Help article.
At 5:00 AM MDT Tuesday, October 18, 2022, SCRAM Systems® is introducing three new features to SCRAMNET GPS.
These enhancements are:
 | During the 15-minute deployment, you may not be able to access SCRAMNET GPS but messages from the SCRAM GPS Bracelet will continue to be processed uninterrupted. |
The SCRAM GPS Call Center application is a centralized location where client non-compliance events are displayed and managed according to pre-established processes and procedures. The GPS Call Center can be managed by SCRAM Systems, or by our service partners’ monitoring centers.
When a non-compliance event occurs – like when a client enters an Exclusion Zone – an event ticket is generated in the Call Center application where call center agents will take the appropriate action for the alert. The actions taken might include calling the client or the officer. Once the call center agents have completed the specific procedure for the alert, the alert is then resolved.
On some occasions, the client may be allowed to temporarily enter an Exclusion Zone for example. With this release the supervising authority may temporarily suspend the specific alert, therefore the alert will not generate an alert ticket in the Call Center application. This feature is useful when no action should be taken by the call center agent for the violation.
During the suspension period, the client’s information on the Dashboard will be highlighted. To view the details of the suspension period, hover your mouse over the highlighted area.
| All suspended non-compliant violations will display on the Dashboard and all notifications will be sent. Only the Call Center alert ticket is suspended (not sent). |
When the event or alert generates during a suspension period, a system note is added to the Event Notes indicating that the Call Center ticket was not sent to the Call Center:
To temporarily suspend events and alert(s) from generating event tickets in the Call Center application for a client:
The suspension details including the start and end times are recorded in the Audit Report.
SCRAMNET GPS® Pattern of Life identifies and associates the client’s location to an activity location category. When reporting the client’s “Home” location and activity category in Pattern of life, the Home Zone created for the client is used. The location and activity category’s label will reflect the Home Zone’s name entered in the system. For example, “John’s Home Zone” would display in Pattern of Life as “John’s Home Zone” on the map and reports.
When the client does not have a Home Zone recorded in the system, the Pattern of Life location may not be correctly identified or grouped into a different activity location category altogether.
With this enhancement, if the client does not have a Home Zone saved in the system, Pattern of Life will use the client’s home address to identify the location and activity location’s category. Once identified, the label of “Home (Inferred)” will display on the map and report detail information. In addition, when the client’s address is updated, the “Home (Inferred)” location is also updated.
SCRAM Ally is a victim notification mobile app. The app is installed on the victim’s smartphone to create a moving exclusion zone around the victim. When paired to one or more clients, the SCRAMNET GPS application can alert the victim and officers when a client is inside the victim’s moving exclusion zone.
Pursuit Mode is started automatically on the client’s SCRAM GPS device when the following alerts occur:
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SCRAM Ally continues to send location points every minute (1) while in Pursuit Mode. Location points from both the client(s) and victim can be seen on the Location Information page in SCRAMNET GPS. |
At 11:00 AM MDT on October 12, 2022, SCRAM Systems® will release enhancements designed to streamline equipment management for your clients with CAM, House Arrest, or Remote Breath (EM) Activities. With this release, many tasks that you completed in SCRAMNET, you may now complete within SCRAM 24/7.
These enhancements allow you to:
Once you have created the client’s profile in SCRAM 24/7, the next step is to add the EM (CAM, Remote Breath, or House Arrest) Activity.
| SCRAM 24/7 and SCRAMNET User access required. |
Select the Activities tab to get started.
At this time, the client’s profile is automatically created in SCRAMNET and linked to the SCRAM 24/7 profile.
The Summary page is now displayed. You will notice a new section entitled “Client Equipment.” Additionally, SCRAMNET is listed under the Other Monitoring Services on the client’s sidebar.
It is now time to add the equipment information and monitoring details for the client. Within SCRAM 24/7 locate the Install (EM) Equipment appointment under the Pending Items section on the Summary page. For this example, CAM is the activity.
On the client’s SCRAM 24/7 Summary page, the Client Equipment section will show the equipment status of “Pending Assignment.”
Once the assignment process is complete, the Client Equipment section will reflect the current equipment status.
Once the equipment is assigned, the monitoring fees will be associated with the client.
| To update the House Arrest and Remote Breath notification parameters or add a Remote Breath testing schedule or House Arrest leave schedule for the client, select the client’s name under the SCRAMNET services on the sidebar to open the client’s profile in SCRAMNET. |
While the client is on your monitoring program, some equipment tasks may need to be completed. All equipment maintenance alerts are displayed in SCRAMNET on the Workload page, as well as sent electronically on the Daily Action Plan (DAP).
When it is time to Replace Equipment or complete a Maintenance request (fit adjustment, Battery Faceplate Replacement, or Strap Replacement), start on the client’s Summary page in SCRAM 24/7.
To replace the client’s monitoring equipment:
Once completed, the Summary page will display the device status of “Assigned to Client.”
To complete a required Maintenance alert, select the Maintenance hyperlink located under the Options section on the client’s Summary page in SCRAM 24/7.
A new browser window will open displaying the Maintenance page in SCRAMNET for the client. Follow the established process for the specific maintenance request.
Once you have completed the maintenance and the final Direct Connect, simply close the SCRAMNET browsing window.
When the billing and monitoring of the client needs to be stopped or suspended for the client, the equipment status will need to be updated to an “Awaiting Return” status. This will stop the monitoring fees from generating for the client in SCRAMNET.
Select the Activities tab to get started.
The Activity will now display as Inactive.
On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.
Select the Activities tab to get started.
The activity will now display as Suspended on the Activities page. On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.
When it is time to resume the billing and monitoring of the client, you will assign the equipment within SCRAM 24/7 to start the billing and monitoring.
On, October 5, 2022, SCRAM Systems® will release three enhancements to the Remote Breath Pro (RB Pro) device. These enhancements are designed to aid the client when completing a breath test.
The firmware download will be undetected by most clients as it will happen during one of the device’s 30-minute SCRAMNET check-in and synchronization intervals. If your client happens to be prompted to take a breath test at the time of the firmware update, your client will see verbiage on the screen that explains that firmware is being downloaded and installed. The process should take 10-15 minutes and then your client may resume as normal.
This morning, October 4, 2022, SCRAM Systems® deployed two enhancements for client management to the SCRAM Nexus® system. These enhancements provide the ability to:
If Data Lock settings are enabled, an Administrator will set the timeframe during which client notes may be edited in the system.
Once the set “Data Lock Delay” timeframe has expired, only an Administrator may edit client data as recorded by the original user.
When requesting the appropriate response for client non-compliant behavior or a violation from the Court, the details may be recorded on the Alleged Probation Violation page. Select the Add Alleged Probation Violation hyperlink located on the On-Demand Actions section of the sidebar to get started.
On the Alleged Probation Violation page, enter in the violation details and your recommendation of an appropriate response to the client’s non-compliant behavior or violation.
Once the Hearing Date has passed, the Court’s response may be added.
On, August 18, 2022, SCRAM Systems® will release a new SCRAM Remote Breath Participant Agreement Addendum – Adapter available on the Alternate Agreements page in SCRAMNET.
From the client’s page in SCRAMNET, access the SCRAM Remote Breath Participant Agreement Addendum – Adapter document whenever you assign a Remote Breath Adapter to the client for breath alcohol monitoring. This addendum to the SCRAM Remote Breath Participant Agreement contains specific adapter information, including the serial number and replacement cost.
To view a sample of the agreement, click here.
On, August 18, 2022, SCRAM Systems® will release new inventory management features to SCRAMNET.
Enhancements made to the Inventory page in SCRAMNET include:
Multi Select Filters
Starting on the Inventory page in SCRAMNET, open the dropdown filters and check the checkboxes to select one or more filter options.
After opening the dropdown menu, the filter’s heading will display the first option selected, as well as the total number of additional selections made. In this example, the option of “In Inventory” was selected first, and two additional options were added.
After choosing your options, select the Search button.
 | As a reminder, to make changes to multiple devices’ statuses or servicing locations, the selected devices must be in the identical status and location. |
Update Servicing Location for “Shipped from AMS” Devices
In some scenarios, SCRAM Systems ships equipment directly to our Service Providers’ separate inventory locations. With this update, the inventory managers for these Service Providers may update the Servicing Locations while the equipment is in a “Shipped from AMS” status. Once the equipment is delivered to the location, the inventory manager for that Servicing Location may update the equipment to an “In Inventory” status.
When returning equipment to SCRAM Systems, after selecting the status of “In Transit to AMS” on the Update Inventory Status pop-up, you may add FedEx tracking information.
Once you select the Save button on the pop-up, the tracking information is recorded on the Device Details page for each device.
| If you do not have the tracking information at the time the status is updated to “In Transit to AMS,” or the information needs to be edited, you may update the tracking number on the Device Details page for the device instead. |
Effective, August 11, 2022, your SCRAM 24/7 clients who are active with the TouchPoint Activity will be able to view an Events calendar on their TouchPoint mobile application. The events listed on the calendar coincide with appointments associated to active Activities in SCRAM 24/7. This provides the client visibility into future appointments, which enables them to make plans to attend the appointments accordingly; thereby increasing client attendance and success on their monitoring program.
Once the client is active for the TouchPoint Activity and the mobile application has been downloaded to the client’s smartphone, an Events tile will be displayed on the TouchPoint app’s home screen. The Events tile will indicate the number of events for the current day.
Tapping on the tile will open the calendar view. On the calendar view screen, dates with an event are identified with a colored background. Below the calendar, the details of the event are listed.
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The new Events feature also allows a client to export an event to their personal calendar on their smartphone. To accomplish this, the client will tap the event and open the Event Details screen. Next, they will locate and tap the Add to Calendar button. The client is then able to add the event to their personal calendar by following their smartphone’s normal process.
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Important Notes |
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On July 21, 2022, SCRAM Systems® will deploy a Document Management enhancement for clients within the SCRAM Nexus® system.
With this release, a user can access the Documents tab on the client’s profile and upload documents to the systems.
For clients who are utilizing SCRAM TouchPoint Mobile application as a part of their program, a user can share documents to the app from within SCRAM Nexus. (Document Management activation required). Once the document has been shared and viewed by the client, the Status column will display as “Viewed” next to the document name.
In addition, a client is able to share documents from their app to SCRAM Nexus.
Effective July 14, 2022, SCRAM Systems® will release a printing enhancement for client non-compliance reporting within SCRAMNET. The report will now be available to print in either (Adobe) PDF or (MS Word) DOCX format.
