Cleaning & Maintenance

Ken Cleaning & Maintenance, Tip of the Month

New SCRAM Device Cleaning Agent

After extensive research and testing, SCRAM Systems has decided to move away from its previous line of device cleaning agents in favor of a simplified – but equally effective – approach. Effective immediately, SCRAM Systems recommends all SCRAM devices be cleaned and disinfected with 3% Hydrogen Peroxide (H2O2) Solution. Yes, the stuff in the brown bottle you can get at any local supermarket or drug store.

When used correctly and allowed to remain on surfaces for 10-15 minutes, 3% Hydrogen Peroxide solution is an effective disinfectant, but without the harsh fumes or smell associated with the previous selection of disinfectants. For this reason, 3% Hydrogen Peroxide solution is now the only cleaner approved by SCRAM Systems.

Finish Your Existing Stock of Cleaners

Although SCRAM Systems now recommends 3% Hydrogen Peroxide solution as its only approved cleaning and disinfecting agent for SCRAM devices, you are still welcome to use up your existing stock of previously-approved alcohol-free cleaning agents. Once those previously-purchased cleaning and disinfecting agents are depleted, however, please do not replenish them, and instead make the switch to 3% Hydrogen Peroxide solution.

Where to Get It

3% Hydrogen Peroxide solution is available at almost any local supermarket or drug store, and you are welcome to purchase bottles of it from those local outlets. SCRAM Systems also has supplies in stock and available to order from the SCRAMNET Equipment Order Form or through your SCRAM Systems account representative.

3% hydrogen peroxide benefits: More readily available and easy to find. Can be purchased locally or ordered from SCRAM Systems. An effective disinfectant when left on surfaces for 10-15 minutes. More affordable than previous approved cleaners. Lower levels of fumes and smell!
Brown Bottle Benefits

How to Use It

SCRAM Systems has updated all of its training and help resources to reflect the change. Additionally, the Quick Reference Guides (booklets) for all products have also been updated. Please visit the SCRAM Device Cleaning page on the SCRAM Systems Help and Support site to navigate to cleaning help for your specific device and situation. You may also download our all-in-one Disinfect and Clean SCRAM Equipment “quick sheet,” which includes a one-page matrix on the last page that summarizes the cleaning steps for each device – perfect for printing off and posting at a cleaning station!

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Ken Cleaning & Maintenance, SCRAM CAM Device, Tip of the Month

How to Install a SCRAM CAM Battery & Faceplate

Tips Warning: Corrosion of internal components may occur if these instructions are not followed.

Follow these instructions to ensure your battery and faceplate are installed correctly to get the most out of your alcohol monitoring device.

Clean the Battery Compartment

  1. Remove the old faceplate and battery and dispose of them in accordance with local regulations.
    Important! Important: Never reuse a SCRAM CAM battery. Once removed, dispose of it or recycle it in accordance with local regulations and replace it with a new battery.
  2. Open a Battery/Faceplate Kit (P/N 03628 on the SCRAM Equipment Order Form).
    SCRAM Battery/Faceplate Kit (click to enlarge)
  3. Using the wipe provided in the kit, wipe the battery contacts in the device battery compartment, and then dry the contacts with a paper towel or microfiber cloth.
Image of Cleaning Bracelet Battery Contacts
Cleaning Bracelet Battery Contacts (click to enlarge)

Install the Battery

Install Battery Positive (+) Side Down (click to enlarge)
  1. Place the battery in the battery compartment with the positive end of the battery positioned towards the bottom of the bracelet body (it points downward).
  2. Ensure you see a green light when the battery is installed. The green light will turn off after five seconds.
Image of Battery Installed in Bracelet with Green Light On
Battery Installed in Bracelet with Green Light On (click to enlarge)

Install the Faceplate

  1. Lay the replacement faceplate over the battery compartment.
  2. Starting in the upper right corner, press down firmly until you hear/feel a click.
  3. Moving clockwise on the faceplate, press down firmly in each of the remaining corners. Ensure you hear/feel a click in each corner.
  4. It may be necessary to remove the faceplate and reinstall if you do not hear or feel a click in each corner of the faceplate.
Image of Installing Faceplate on Bracelet
Installing Faceplate on Bracelet (click to enlarge)
Tips Warning: Moisture may seep through the faceplate seals and corrode internal components if the faceplate is not thoroughly attached – you must hear/feel four distinct clicks!

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Ken Cleaning & Maintenance, SCRAM CAM Device, Tip of the Month

SCRAM CAM Hygiene Best Practices

October 2024 Tip of the Month

To help decrease the possibility of skin irritation, rashes, or infections developing on your SCRAM CAM clients’ ankles, encourage them to exercise a daily cleansing routine. SCRAM Systems strongly recommends clients follow these steps to wash their ankles under and around the device:

  1. Apply soap to a clean, damp washcloth and wash your ankle by inserting the washcloth between the device and your skin, and then removing it.
  2. Repeat the motion until all areas between the device and your ankle have been washed.
  3. When you are done cleaning your ankle, rinse the area off to remove the soap.
  4. Lastly, use a dry washcloth or towel to thoroughly dry underneath and around the device.
Wash the skin around the ankle with a washcloth, rinse, and dry the area completely
WarningWARNINGS:
  • The device should not be submerged under water – showers are recommended.
  • If your client has a specific health condition or concern, be sure they discuss it with you, their supervising authority, and a medical practitioner.

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Ken Cleaning & Maintenance, SCRAM CAM Device, Tip of the Month

SCRAM CAM Hygiene Best Practices

To help decrease the possibility of skin irritation, rashes, or infections developing on your SCRAM CAM clients’ ankles, encourage them to exercise a daily cleansing routine. SCRAM Systems strongly recommends clients follow these steps to wash their ankles under and around the device:

  1. Apply soap to a clean, damp washcloth and wash your ankle by inserting the washcloth between the device and your skin, and then removing it.
  2. Repeat the motion until all areas between the device and your ankle have been washed.
  3. When you are done cleaning your ankle, rinse the area off to remove the soap.
  4. Lastly, use a dry washcloth or towel to thoroughly dry underneath and around the device.
Wash the skin around the ankle with a washcloth, rinse, and dry the area completely
WarningWARNINGS:
  • The device should not be submerged under water – showers are recommended.
  • If your client has a specific health condition or concern, be sure they discuss it with you, their supervising authority, and/or a medical practitioner.

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Ken Cleaning & Maintenance, SCRAM 24/7, SCRAM Ally, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Mobile, SCRAM Nexus, SCRAM Optix, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAM Training, SCRAMNET, SCRAMNET GPS, Tip of the Month

New Help Cards

SCRAM Systems® will be moving to QR code-based “Help” cards for nearly all of its products and services by the end of this week. The switch from static instruction cards to QR codes helps to ensure that customers – and clients – always have the most up-to-date instructions for their SCRAM Systems devices at their fingertips.

There will be two separate QR code-driven Help cards:

  1. SCRAM Systems Device Help for customers (Service Providers and Agencies) – the blue card
  2. SCRAM Systems User Support for clients – the white card
InformationQuick Reference Guides will still continue to be printed for all SCRAM Systems products.

What’s a QR Code?

A QR code is a type of two-dimensional matrix barcode consisting of an array of black and white squares. QR codes are typically used for storing web addresses (URLs), which can be read by the camera on a smartphone to open a web page.

QR Code Example

How Will SCRAM Systems Use QR Codes?

Rather than including device-specific instruction cards in the boxes we ship to you, we will instead include two packs of 25 business-card-sized Help cards – one pack of customer Help cards and one pack of client Help cards – in each of our Customer Care Kits. Additional 25-card packs of each type will be available for purchase on the SCRAMNET Equipment Order Form if needed.

Help for Service Providers and Agencies

You and the other Officers, Agents, and Case Managers who are responsible for monitoring clients in your SCRAM Systems Program, can carry one of the blue customer cards with you, or post them around the office. Then whenever you need help installing or removing a device, for example, you may simply pull out the SCRAM Systems Device Help card and scan it with your smartphone:

SCRAM Systems Device Help Card – Front
SCRAM Systems Device Help Card – Back

Once you scan the QR code on the card, your smartphone will launch the SCRAM Systems Customer Help Center (www.scramsystems.com/customer-help/), where you will tap on your location, and then tap on the type of Help you need:

  1. Scan the card with your smartphone and then select your location:
Select Your Geographical Location (USA/Europe Shown)
  1. Select the type of device help you seek:
Select the Type of Help (Device Installation Shown)
  1. Login with your SCRAM monitoring system credentials:
Login with SCRAM Credentials
InformationRequiring a login ensures that nobody except SCRAM Systems customers can access SCRAM Device Help.
  1. Select the specific SCRAM Systems product for which you want help:
Select the Appropriate Product (Installation Help Example)

Help for Clients

SCRAM Systems will also be eliminating most product-specific client instruction cards, and will instead make QR code-driven SCRAM Systems User Support help cards available:

SCRAM Systems User Support Help Card – Front
SCRAM Systems User Support Help Card – Back

Once the client scans the QR code on the white card, their smartphone will launch SCRAM Systems Device Help for clients (www.scramsystems.com/scram-device-help/), where they may scroll through a list of SCRAM Systems devices, mobile apps, and FAQs, and simply tap on the type of help they need:

SCRAM Systems Device Help for Clients – SCRAM CAM
SCRAM Systems Device Help for Clients – SCRAM RB Pro & GPS

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Ken Cleaning & Maintenance, Tip of the Month

Biohazardous Equipment Disposal

If you feel that a piece of SCRAM Systems equipment may pose a specific health hazard, and you decide it is not worth the risk to clean or reuse the device, please:

Biohazard

DO NOT RETURN THE DEVICE TO SCRAM SYSTEMS.

Biohazard

Dispose of the device in a sealed plastic bag and follow the e-waste disposal guidelines in your area for specific electronic equipment disposal instructions.

Contact SCRAM Systems Customer Service at 303.785.7879 or support@scramsystems.com with the serial number of the device being removed and/or decremented from your inventory.

Search keywords: contaminated, contamination

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Ken Cleaning & Maintenance, SCRAM Mobile, SCRAMNET GPS

New SCRAMNET GPS Features

At 5:00 AM MDT on Thursday, May 6, 2021, SCRAM Systems introduces several new features in SCRAMNET GPS. During the 15-minute deployment, you may not be able to access SCRAMNET GPS but messages from the SCRAM GPS bracelet will continue to be processed uninterrupted. The enhancements and updates include:

  • New Criteria for the Charger Maintenance Alert
  • Improvements to the Events Dialog When Viewed on Mobile Devices
  • Additional Information Added to Device Inventory Page

New Criteria for Charger Maintenance Alert

SCRAMNET GPS recently introduced a Charger Maintenance Alert as a reminder to inspect GPS Chargers. When this alert was first introduced, it was generated when a client had the same SCRAM GPS bracelet assigned for 18 months or longer or had over 200 plug-ins in a week, either of which could indicate worn charger components. Later, the interval was reduced to every 16 months. With this deployment and out of an abundance of caution, the criteria for generating this alert have been reduced to the same bracelet being assigned for 14 months or longer, or over 150 plug-ins in the last week.

Information Reminder: The Charger Maintenance alert is only generated once per client.

Improvements to the Schedule Details Page When Viewed on Mobile Devices

The Client Events and Victim Events screens have been updated for better viewing on mobile devices. In addition, with this release users can now clear alerts, enter notes, and view alert notifications from a mobile device.

To clear an event:

  1. In the left column, select one or more events.
  2. Tap the Clear Selected button.
  3. Enter a note.
  4. Tap the Save button.
    The pop up below appears.

Additional Information Added to Device Inventory Page

Users in the Admin role can manage device inventory by navigating to the Admin > Account Settings > Devices tab. The following new columns have been added:

  • Protocol – The communication protocol the device uses to communicate with the server. The two possible values are UDP and MQTT (IoT).
  • Carrier – The wireless communications carrier the device’s SIM card uses.
  • Country Code – The country in which the device was configured to operate.

Initially, these columns may not display any information, which is as-designed and does NOT indicate that a problem has occurred.

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Ken Cleaning & Maintenance, SCRAM Mobile, SCRAMNET GPS

New SCRAMNET GPS Features

At 5:00 AM MT, Tuesday, April 20, 2021, AMS is introducing several new features in SCRAMNET GPS. During the 15-minute deployment, you may not be able to access SCRAMNET GPS but messages from the SCRAM GPS bracelet will continue to be processed uninterrupted. Enhancements/changes included are:

  • New Criteria for Charger Maintenance Alert
  • Show the Exclusion Zone Buffer Entry/Exit Alert on the Dashboard Page
  • Improvements to the Schedule Details Page When Viewed on Mobile Devices

New Criteria for Charger Maintenance Alert

SCRAMNET GPS recently introduced a Charger Maintenance alert as a reminder to inspect GPS Chargers. This alert is generated when a client has had the same bracelet for 18 months or longer or has over 200 plug-ins in a week, which could indicate a worn charger.

In an effort to ensure the safety of our customers and their clients, SCRAM Systems has re-evaluated its new GPS Charging Cable Warning criteria and made some adjustments. As a result you may see the warning that reminds you to inspect your charging cables appear more frequently.

To ensure that the electrical components are not worn, the criteria for generating this alert have been reduced to the same bracelet being assigned for 16 months or longer or has over 150 plug-ins in the last week.

Note: Be aware that the Charger Maintenance alert will be generated only once per client.

Show the Exclusion Zone Buffer Entry/Exit Alert on the Dashboard Page

Exclusion zones that are circle shaped can also include a buffer zone that is associated with the Exclusion Zone Buffer Entry and Exclusion Zone Buffer Exit alerts. Users can elect to receive notifications for these alerts. Additionally, these alerts are now displayed on the Dashboard page.

A client entering an exclusion zone buffer is now indicated on the Dashboard page with a yellow flashing icon. The icon is in yellow to indicate it is not yet a zone violation. This alert’s severity is considered a “Message” so the icon appears below other alerts on the Dashboard page.

If the client exits the buffer zone, the icon will clear according to the clear settings. If the client enters the Exclusion zone, the icon will turn to flashing red and the severity will move the client to the top of the list.

Improvements to the Schedule Details Page When Viewed on Mobile Devices

The Schedule Details page has been updated for better viewing on mobile devices. With this release, along with other pages that were previously updated for better viewing, users can now create, edit, and delete schedules from a mobile device, as shown below.

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Ken Cleaning & Maintenance, SCRAM Mobile, SCRAMNET GPS

New SCRAMNET GPS Features

At 5:00 AM MDT on Thursday, March 25, 2021, SCRAM Systems® is introducing several new features in SCRAMNET GPS. During the 15-minute deployment, you may not be able to access SCRAMNET® GPS but messages from the SCRAM GPS® Bracelet will continue to be processed uninterrupted. Enhancements/changes included are:

  • New Charger Maintenance alert
  • Improvements to the Schedule Calendar page when viewed on mobile devices
  • The Event Report can be run for longer periods

New Charger Maintenance Alert

All mechanical equipment deteriorates with use over time. As a result, SCRAMNET GPS has introduced a Charger Maintenance Alert to remind users to inspect GPS Chargers for signs of wear.

GPS Charger Maintenance Alert (click to enlarge)

Charger Maintenance alerts are generated for:

  • All clients who have been assigned the same bracelet for 14 months or more.
  • Any client who has had 150 or more plug-in events in the last seven days.
InformationThis alert does not appear on or affect the Dashboard page, and it auto-clears from the Client Events pop up.

For those users with “Admin” access, the Charger Maintenance alert has been added to the Messages sub-tab of the Locator Notifications tab (Admin > Account Settings > Account Notifications tab > Locator Notifications tab). By default, the alert is selected to receive notifications via text message and email.

If selected, a notification is also sent to all designated recipients when a Charger Maintenance alert is generated. To adjust the notification settings for a specific client, navigate to that client’s Notifications page.

Note: Any designated recipient who is a victim using the SCRAM Ally mobile application will NOT receive a text message and email notification when a Charger Maintenance alert is generated.

Improvements to Schedule Calendar Page When Viewed on Mobile Devices

The Schedule Calendar page has been updated for better read-only viewing on a mobile device.

Note: In the next release, you will be able to add or edit a schedule from your mobile device.

The Event Report can be Run for Longer Periods

When running the Event report for a single client, up to a year of data can now be viewed. When more than one client is selected, the report can be run for a period of up to three months.

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Ken Cleaning & Maintenance, SCRAM CAM Device

SCRAM Equipment Cleaning & Maintenance

SCRAM Systems understands how important it is for you to keep your monitoring devices in your available inventory. Keeping units on-site and functional saves precious time and money for your monitoring business. To help you keep your SCRAM devices operating at peak performance; our engineers have researched and developed a series of recommended cleaning and maintenance procedures that enable you to get the most out of your SCRAM equipment investment.

SCRAM CAM and House Arrest Bracelet Deep Cleaning (Between Clients)
SCRAM Bracelet-Faceplate Maintenance (in-office)
SCRAM Bracelet-Faceplate Maintenance (Field Installer)

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