SCRAM Training – SCRAM Help & Support

August 29, 2023 Ken Cleaning & Maintenance, SCRAM 24/7, SCRAM Ally, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Mobile, SCRAM Nexus, SCRAM Optix, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAM Training, SCRAMNET, SCRAMNET GPS, Tip of the Month

New Help Cards

SCRAM Systems® will be moving to QR code-based “Help” cards for nearly all of its products and services by the end of this week. The switch from static instruction cards to QR codes helps to ensure that customers – and clients – always have the most up-to-date instructions for their SCRAM Systems devices at their fingertips.

There will be two separate QR code-driven Help cards:

SCRAM Systems Device Help for customers (Service Providers and Agencies) – the blue card
SCRAM Systems User Support for clients – the white card

What’s a QR Code?

A QR code is a type of two-dimensional matrix barcode consisting of an array of black and white squares. QR codes are typically used for storing web addresses (URLs), which can be read by the camera on a smartphone to open a web page.

How Will SCRAM Systems Use QR Codes?

Rather than including device-specific instruction cards in the boxes we ship to you, we will instead include two packs of 25 business-card-sized Help cards – one pack of customer Help cards and one pack of client Help cards – in each of our Customer Care Kits. Additional 25-card packs of each type will be available for purchase on the SCRAMNET Equipment Order Form if needed.

Help for Service Providers and Agencies

You and the other Officers, Agents, and Case Managers who are responsible for monitoring clients in your SCRAM Systems Program, can carry one of the blue customer cards with you, or post them around the office. Then whenever you need help installing or removing a device, for example, you may simply pull out the SCRAM Systems Device Help card and scan it with your smartphone:

Once you scan the QR code on the card, your smartphone will launch the SCRAM Systems Customer Help Center (www.scramsystems.com/customer-help/), where you will tap on your location, and then tap on the type of Help you need:

Scan the card with your smartphone and then select your location:

Select Your Geographical Location (USA/Europe Shown)

Select the type of device help you seek:

Select the Type of Help (Device Installation Shown)

Login with your SCRAM monitoring system credentials:

Select the specific SCRAM Systems product for which you want help:

Select the Appropriate Product (Installation Help Example)

Help for Clients

SCRAM Systems will also be eliminating most product-specific client instruction cards, and will instead make QR code-driven SCRAM Systems User Support help cards available:

SCRAM Systems User Support Help Card – Front

SCRAM Systems User Support Help Card – Back

Once the client scans the QR code on the white card, their smartphone will launch SCRAM Systems Device Help for clients (www.scramsystems.com/scram-device-help/), where they may scroll through a list of SCRAM Systems devices, mobile apps, and FAQs, and simply tap on the type of help they need:

SCRAM Systems Device Help for Clients – SCRAM CAM

SCRAM Systems Device Help for Clients – SCRAM RB Pro & GPS

February 1, 2023 Sara Hardy-Wilcox SCRAM CAM Device, SCRAM Remote Breath Device, SCRAM Training, Tip of the Month

SCRAM Systems University New Course Offerings

As of, February 1st, 2023, two new product certification courses, SCRAM Remote Breath Pro Fundamentals (Level 1) and SCRAM CAM Installer Fundamentals (Level 1), are available in the SCRAM Systems University Course Catalog.

Remote Breath Pro Fundamentals Course

Overview

SCRAM Remote Breath Pro Fundamentals training consists of three tutorials covering the different aspects of managing a breath alcohol monitoring program. The course begins with how to use the SCRAMNET monitoring system, introduces you to the SCRAM Remote Breath Pro device, and concludes with a certification exam.

The tutorial topics included are:

SCRAM Remote Breath Pro Client Setup and Equipment Assignment
SCRAM Remote Breath Pro Client Management
SCRAM Remote Breath Pro Client Discharge

The course includes a certification exam, so successful learners who pass with a score of 80% or better will be considered certified in SCRAM Remote Breath Pro Fundamentals (Level 1).

Learning Objectives

By the end of this e-learning program, the successful learner will be able to:

Assign a SCRAM Remote Breath Pro device to a client.
Create a breath-testing schedule.
Enable Courtesy Reminders for the client.
Locate equipment-related and non-compliance alerts in SCRAMNET.
Set up the appropriate equipment-related and non-compliance notifications for your monitoring program.
Generate client monitoring program reporting.
Discharge a client from the monitoring program.
Navigate to the relevant SCRAM Help pages and contact information for additional support.

SCRAM CAM Installer Fundamentals Course Overview

SCRAM CAM Installer Fundamentals (level 1) training consists of three tutorials covering different aspects of managing a SCRAM CAM monitoring program. The course begins with how to use the SCRAMNET monitoring system and install and assign the SCRAM CAM Bracelet and SCRAM Base Stations. Next, it covers how to complete required equipment maintenance and finishes with how to end the client’s monitoring program. You are required to pass a certification exam to complete the course.

The tutorial topics included are:

SCRAM CAM Client Setup and Equipment Assignment
SCRAM Equipment Maintenance
SCRAM CAM Client Discharge

The course includes a certification exam, so successful learners who pass with a score of 80% or better will be considered certified in SCRAM CAM Installer Fundamentals (Level 1).

Learning Objectives

By the end of this e-learning program, the successful learner will be able to:

Assign a SCRAM CAM Bracelet to a client.
Complete equipment-related maintenance alerts in SCRAMNET.
Discharge a client from the monitoring program.
Navigate to the relevant SCRAM Help pages and contact information for additional support.

How to Enroll

To enroll in these new courses, please log into SCRAM Systems University and select the Get Item button for the SCRAM Remote Breath Pro Fundamentals and SCRAM CAM Installer Fundamentals courses in the Course Catalog.

SCRAM Remote Breath Pro – click to enlarge

SCRAM CAM Installer Fundamentals – click to enlarge

If you do not yet have an account, access the login page and click the Register Now! link. Use your organization’s unique registration key to fill out the registration form to request access to the site. Once your access request is approved, you will receive an email with all the information you need to access the course catalog and enroll in our course offerings.

If a registration key has not been provided to you, or if you need help with the site, please email us at training@scramsystems.com.

June 11, 2021 Sara Hardy-Wilcox SCRAM CAM Device, SCRAM Training

SCRAM Systems University CAM Training Update

As of today, June 11, 2021, the SCRAM CAM Level 1 training course has been updated to the new SCRAM CAM Caseload Fundamentals course.

The SCRAM CAM Caseload Fundamentals course prepares an agent to manage a caseload of clients on an alcohol monitoring program from induction to discharge. The training program consists of six topic-based modules. Each module includes hands-on software simulations, detailed step-by-step instructions, and some video demonstrations.

The module topics included are:

SCRAM CAM Bracelet and Base Station Technology Overview
SCRAMNET Navigation Overview
SCRAM CAM Client Setup and Equipment Assignment
SCRAM Equipment Maintenance
SCRAM Critical Alert Management
SCRAM CAM Equipment Removal and Stop Monitoring

The course includes a certification exam so successful learners who pass with a score of 80% or better will be considered certified in SCRAM CAM Caseload Fundamentals.

Learning Objectives

By the end of this e-learning program, the successful learner will be able to:

Navigate the SCRAM Optix and SCRAMNET monitoring systems
Add a SCRAM CAM client to the system for alcohol monitoring and install the SCRAM CAM bracelet
Perform the duties required to effectively manage and maintain a SCRAM CAM client caseload
Discharge a client from the SCRAM CAM monitoring program and check-in the client’s monitoring equipment

How to Enroll

To enroll in this new course, please log into the SCRAM Systems University and select the Get Item button for the SCRAM CAM Caseload Fundamentals course in the Course Catalog.

SCRAM University Course Catalog page — click to enlarge

If you do not yet have an account, access the login page and click the Register Now! link. Use your organization’s unique registration key to fill out the registration form to request access to the site. Once your request for access is approved, you will receive an email with all the information you need to access the course catalog and enroll in our course offerings.

If a registration key has not been provided to you, or if you need help with the site, please email us at training@scramsystems.com.

September 17, 2019 jbasche@scramsystems.com SCRAM 24/7, SCRAM CAM Device, SCRAM Optix, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAM Training, SCRAMNET, SCRAMNET GPS

New Look and Feel Log-In for All SCRAM Platforms

Starting this Wednesday, September 18, 2019, when you log into any of our SCRAM client management systems, you will notice newly designed login pages. Simply enter your user name, click the Next button, enter your password, and click the Sign In button to access the system.

The primary reason for notifying you regarding this change is to ensure you that, when you see this new look-and-feel, you are actually logging into the correct site and not a pirated or “spoofed” site.

September 2, 2019 jbasche@scramsystems.com SCRAM CAM Device, SCRAM Training, SCRAMNET

CAM Alert Graphing Tool

On August 29, SCRAM Systems will be deploying a new SCRAMnet feature that provides extensive enhancements to the Alert Management Console’s graphing and data visualization capabilities.

SCRAMnet Graphing Tool Quicksheet

August 28, 2019 jbasche@scramsystems.com SCRAM Training, SCRAMNET GPS

GPS Enhancements – Low Battery Alert

On August 29, the SCRAM GPS team will be deploying a new release to the SCRAMnet GPS platform which will include new Low Battery Alert diagnostic features among other system and user enhancements. To learn more, the following quicksheet is available to view or print.

GPS Low Battery Alert

August 19, 2019 jbasche@scramsystems.com SCRAM Training, SCRAMNET GPS

GPS Enhancements – Schedule Exceptions

Released on August 20th, the SCRAM GPS team introduced a new series of enhancements that are designed to provide officers with more Schedule Exception flexibility when clients standard schedules need to be superseded for special activities. Additionally, AMS has also published a new Start of Service report that is available from the SCRAMnet GPS reporting menu. To learn more about these new features click on the attached quick sheet.

GPS Schedule Exceptions and Start of Service Enhancements

August 15, 2019 jbasche@scramsystems.com SCRAM Training, SCRAMNET GPS

Creating GPS Zones Video

This new video is designed to guide you through steps and considerations when adding GPS Zones to a client’s supervision.

June 13, 2019 jbasche@scramsystems.com SCRAM Optix, SCRAM TouchPoint, SCRAM Training

Optix Help System

SCRAM Systems is pleased to announce the availability of a new OPTIX help and video system. Accessible through the Help drop down in the upper right corner, this resource is designed to provide OPTIX users with an overview of the features available from OPTIX as well as educational resources for SCRAM customers who are actively managing clients and caseloads on SCRAM monitoring products and the TouchPoint client mobile applications.

May 23, 2019 jbasche@scramsystems.com SCRAM Optix, SCRAM Training

Getting Started with Optix