SCRAM House Arrest Device

Ken SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month

Letter from the C.O.O.

Re: Fraudulent Phone Calls, Client Safety, & Data Security Assurance

To Our Valued Partners,

We want to take a moment to reassure you that there has been no data breach at SCRAM Systems. Our internal security teams have conducted a thorough review of recent reports, and there is no indication that any data has been accessed or compromised from SCRAM Systems’ servers.

What we are observing appears to be part of a broader scam targeting individuals on Electronic Monitoring (EM) programs nationwide—regardless of the device manufacturer or service provider. These fraudulent calls have been reported by clients wearing a variety of monitoring devices from multiple vendors and appear to stem from publicly available information or data obtained through unrelated means.

SCRAM Systems is actively monitoring the situation and remains in close contact with partners and relevant authorities to ensure the integrity of our systems and support the safety of monitored individuals.

In the meantime, we continue to recommend the following:

  • If a client receives a suspicious or threatening call, they should immediately contact local law enforcement and report the incident.
  • If you have any client reports or specific details to share, we welcome you to pass them along so we can escalate internally and contribute to broader awareness and monitoring efforts.

We are also available to set up a call should you wish to discuss this matter further.

Thank you for your continued partnership and vigilance.

Sincerely,

John Hennessey

Chief Operating Officer

SCRAM Systems

jhennessey@scramsystems.com

815-342-4469

Download a copy of this letter

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Ken SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month

Fraudulent Calls Targeting EM Clients

SCRAM Systems has recently learned of a telephone-based scam that targets the clients of electronic monitoring (EM) programs. Currently, the scam appears to be centered in the states of North Carolina and Tennessee, and focused on EM clients. In this scam, a caller poses as a member of local law enforcement – or in one case, as a SCRAM Systems representative – and then demands payment and/or bank account information from the client over the phone for EM device monitoring services. The scammer additionally threatens arrest or other legal consequences for failure to comply.

Please be aware that SCRAM Systems will never contact your clients to request payments. We have engaged our Security Team to investigate this further, and we encourage you to share news of this potential fraud with your monitoring program clients, as well as any monitoring program team member who interfaces with clients.

You may also wish to share news of this scam with recently-released clients who are not court-ordered to be fitted with an EM device, as they may be targeted by scammers who claim they are to be fitted with one and must pay for it in advance.

If you have any questions or receive reports of fraud attempts, please contact SCRAM Systems Customer Service.

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Ken Hardware, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month

To RMA or Not to RMA…

…that is the question this Tip of the Month will attempt to answer.

RMA Requests

Generally speaking, the decision to request a Return Merchandise Authorization boils down to device functionality. SCRAM devices are used daily; so normal wear and tear – scratches, scuffs, and even minor dents in plastic casings – is to be expected. As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.

As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.

If, however, a SCRAM device is not operating as expected, please follow the appropriate troubleshooting steps for the device prior to requesting an RMA. You may also contact SCRAM Systems Customer Service for device troubleshooting assistance prior to requesting an RMA. Regardless of how you request an RMA, you will be required to describe how you attempted to troubleshoot the device first.

Requesting an Inspection Report

If you require SCRAM Systems to inspect a returned device and write a report of our findings – because the device’s functionality is in question, or because the report is needed so you may charge a client for billable damage, e.g. – then please be sure to provide the name and mailing address of the individual within your organization who should receive the report when you request it.

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Ken SCRAM 24/7, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Nexus, SCRAM Optix, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAMNET, SCRAMNET GPS, Tip of the Month

SCRAM Systems Mailing Addresses

SCRAM Systems has moved from its Mineral Avenue address in Littleton, Colorado. When conducting business with us, be sure to use the appropriate address:

RMA Address

When a Return Merchandise Authorization (RMA) is issued for one of your SCRAM Systems devices, please ensure that the return shipping address on the label reads:

SCRAM Systems (AMS)
8100 Southpark Way
Littleton, CO 80120

If your return shipping labels have the old, now-obsolete Mineral Avenue address on them, please discard them and request new labels from your SCRAM Systems Account Manager or Regional Sales Manager.

Payments Address

When making a bill payment to SCRAM Systems for monitoring services, equipment purchases and rentals, or any other reason, please remit payment to the SCRAM Systems bank lockbox:

Alcohol Monitoring Systems, Inc.
PO Box 561097
Denver, CO 80256-1097

Do not remit payments to the now-obsolete Mineral Avenue address or to the Southpark Way address.

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Ken SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month

Weekly Journal for EM Clients

As part of our ongoing effort to improve the experience for our customers, agents, officers, and clients, we at SCRAM Systems have developed a simple weekly journal page that clients may download and print to help them keep track of their daily activities while they are participating in the SCRAM Systems Monitoring Program.

Where to Find It

In addition to being available to customers, agents, and officers on the SCRAM Systems Help & Support homepage under the “Quick Links” heading, the simple two-page (one page front-and-back) PDF download is also available directly to clients on our public website (www.scramsystems.com) on the Getting Started page under the SCRAM Device Help dropdown menu:

Select ‘Getting Started’ from the SCRAM Device Help Menu

Scroll to the bottom of Getting Started to locate the Download Weekly Journal button:

Select ‘Download Weekly Journal’ to Open the PDF

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Sara Hardy-Wilcox SCRAM CAM Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, SCRAMNET

SCRAMNET ‘Check in Device as Damaged’ Enhancements

On June 12, 2024, SCRAM Systems will release two enhancements centered around the process of checking in a device as damaged.

  1. You will now have the option to flag a device as damaged when stopping the monitoring for the client.
  2. The notes entered for a device being checked in as damaged will now be visible on the Device Details page in SCRAMNET.
TipsNot seeing the enhancement in SCRAMNET? Clear your cache and cookies and refresh your browser window.

Stop Monitoring and Check In Device as Damaged

When stopping the monitoring, for your client in SCRAMNET, you may flag a device as damaged by setting the “Check in previous [Device type] as Damaged?” option to Yes. Once set, add a note explaining why you flagged the device as damaged, and then complete the stop-monitoring process as usual.

Example of a SCRAM CAM Client in SCRAMNET
Stop Monitoring page, Device Flagged as Damaged (click to enlarge)
Client’s Equipment page Device Awaiting Return Status Displayed (click to enlarge)

Once the device status is updated to either “Pending Removal” or “Awaiting Return” based on the Stop Monitoring page selection, complete the process to return the device to your inventory.

Tips
  • SCRAM Systems recommends selecting the “Stop monitoring now and check in Equipment later” option when flagging a damaged device. This ensures billing is stopped for the client when a device cannot be checked in following the normal process.
  • When scheduling the stop monitoring for a later date, you cannot flag a device as damaged.
  • Flagging a device as damaged on the Stop Monitoring page does not automatically update its status to “In Inventory.” You must complete the check-in process to ensure billing and monitoring for the client are stopped.
  • When a device is flagged as damaged on the Replace Equipment page, it will automatically be updated to an “In Inventory” status.

Device Details Damage Notes

Once a device has been flagged as damaged, you may view the notes associated with the damaged device on the Device Details page in SCRAMNET.

Device Details Page with Notes Tab Selected (click to enlarge)

This information is helpful to reference when troubleshooting a device or requesting an RMA.

TipsThe damage notes will remain visible on your Device Details page until the device is returned and serviced at SCRAM Systems. At that time, they will no longer be visible.

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Ken SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month

SCRAM Systems’ RMA Address

When a Return Merchandise Authorization (RMA) is issued for one of your SCRAM Systems devices, please ensure that the return shipping address on the label reads:

Alcohol Monitoring Systems
8100 Southpark Way
Littleton, CO 80120

If your return shipping labels have the old Mineral Avenue address on them, please discard them and request new labels from your SCRAM Systems Account Manager or Sales representative.

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Ken SCRAM CAM Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, SCRAMNET, SCRAMNET GPS, Tip of the Month

SCRAM Health and Safety Notice Update

On February 9, 2024, SCRAM Systems will release Version 6 of its Health and Safety Notice for SCRAM Systems Products. This updated version will automatically append itself to the end of your SCRAM-Approved Participant Agreements (the Agreements you download and print from SCRAMNET), and will also be available separately for download from the SCRAM Systems website.

The SCRAM Systems product line has evolved significantly over the years, and this update brings the Health and Safety Notice up to date with the current line of EM devices. Upon review of the updates by a third-party Human Factors and Safety Evaluation firm, it was determined that the Health and Safety Notice will now be separated into two pages.

Page 1: Participant Warnings and Instructions

The first page will continue to house medical warnings, general safety instructions, and personal hygiene recommendations targeted towards the client, and as before will require the client’s signature:

Health and Safety Notice v6 pg 1 (click to enlarge)

Page 2: Installer Precautions and Instructions

The second page relocates the “PRECAUTIONS AND INSTRUCTIONS FOR INSTALLERS” section from the first page, and adds a new “Agency Representative” signature line to be signed by the installer at the time of installation:

Health and Safety Notice v6 pg 2 (click to enlarge)

This update to the Health and Safety Notice for SCRAM Systems Products provides greater clarity to both your clients and your agents, and provides greater legal protection to your agents and your overall monitoring program.

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Sara Hardy-Wilcox SCRAM CAM Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, SCRAMNET, Tip of the Month

SCRAMNET Enhancement

On November 1, 2023, SCRAM Systems® will release an enhancement for your SCRAMNET client caseloads. The “Assign Equipment Help Documents” hyperlinks will be updated on the Assignment, Maintenance, and Stop Monitoring pages.

Current Assign Equipment Help Document Hyperlinks – click to enlarge

The Help Documents hyperlinks will display SCRAM Device Installation, SCRAM Device Maintenance, and SCRAM Device Check-In based on the current equipment activity.

New Assign Equipment Help Document Hyperlinks – click to enlarge

Selecting the hyperlink will open the specific device activity Help landing page. The landing page will display a list of SCRAM’s monitoring technologies from which to choose. For example, select the SCRAM CAM Installation hyperlink…

SCRAM Device Installation Help Article – click to enlarge

…to access step-by-step instructions on assigning the SCRAM CAM Bracelet to your client.

Assign the SCRAM CAM Bracelet Help Article – click to enlarge

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Ken SCRAM CAM Device, SCRAM House Arrest Device, Tip of the Month

Troubleshoot SCRAM WBS Beeping

If your client reports that their SCRAM Wireless Base Station (WBS) is beeping incessantly, that is an indicator of one of three possibilities:

  1. The WBS device has been unplugged from its wall outlet
  2. There is a power outage in the client’s home (or a tripped breaker on the WBS wall outlet circuit)
  3. The WBS device has lost its cellular connection to SCRAMNET

Once the power-related possibilities (1 & 2) are eliminated, that means the WBS has lost its connection to the cellular wireless network and SCRAMNET.

Switch to Wi-Fi

If your client’s in-home wireless router supports Wi-Fi Protected Setup (WPS) connections, which is usually indicated by a “WPS” button on the front of the router, you can get the WBS to reconnect to SCRAMNET by instructing your client to switch their WBS from cellular to Wi-Fi connectivity.

Here’s how to instruct your client:
  1. On the front of the base station, repeatedly press-and-release the button to scroll through a list of nearby wireless networks until the Network Name (SSID) of your wireless router appears on the LCD screen.
  2. Once the correct network name is displayed, press-and-hold the button until the base station’s LCD screen displays: PRESS WPS BUTTON ON ROUTER AND WAIT
  3. Press the WPS button on your router and then check the LCD display on the front of the base station. After a few minutes the LCD screen on the base station should update from NONE to WIFI.

Your client may need to repeat these steps a couple of times before the WBS connects to the router successfully.

If your client’s WBS is connected to the cellular network, but you or your client would like to switch to Wi-Fi anyway (for a more reliable connection, e.g.), have your client visit the SCRAM CAM Client Help Portal and download the printable Wi-Fi setup instructions for clients.

Once the Wi-Fi connection is successfully established, the WBS display will show “MONITORING” and the device will begin relaying stored data from the SCRAM CAM bracelet. Notifications and alerts will then begin populating in SCRAMNET for the client.

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