On September 3rd, 2025, SCRAM Systems will release multiple enhancements focusing on Alcohol and Tamper alerts that require maintenance activities after analysis to resolve them.
These enhancements include:
- Five new Maintenance Alerts
- Updates to the Alert Management Console
New Maintenance Alerts
Currently, once a Data Analyst completes their review, the next step for some alerts requires a maintenance activity to be completed to close them. To improve efficiency in both identifying and taking the required actions to resolve these alerts, SCRAM Systems will introduce new alerts that will appear in the Scheduled Maintenance section on the Workload page. Each alert will include the specific actions required to resolve the alert and to ensure proper client monitoring. These new alerts and required actions are:
- Removal without Reinitialization – Removal without re-initialization – CLIENT IS NOT BEING MONITORED. Need to meet with client to perform a re-initialization. First, utilize the Maintenance Link. Second, reinstall bracelet to the proper fit. Third, perform a direct connect. Once the bracelet receives the required initialization this alert will auto resolve, and monitoring can begin. Click the Maintenance button below to begin the process.
- Fit Check Requested – Fit check – First, utilize the Maintenance Link. Second, inspect client’s bracelet to ensure a proper fit. If the bracelet is not fit properly, please remove and reinstall to the proper fit. Third, perform a direct connect. Once the bracelet receives the new initialization this alert will auto resolve. Click the Maintenance button below to begin the process.
- Assigned Off Body – Assigned off body – CLIENT IS NOT BEING MONITORED. Need to meet with client to perform a re-initialization. First, utilize the Maintenance Link. Second, inspect client’s bracelet to ensure a proper fit. If the bracelet is not fit properly, please remove and reinstall to the proper fit. Third, perform a direct connect. Once the bracelet receives the new initialization, this alert will auto resolve. Click the Maintenance button below to begin the process.
- Battery Replacement Required – Battery Replacement Required – First, utilize the Maintenance Link and select the “Battery, Faceplate and Exhaust Cap Replaced” option. Second, remove the bracelet. Clean the battery contacts using a dry, fine-bristled brush and wipe clean using the microfiber cloth. Install a new battery and faceplate, ensuring you hear four audible clicks. Third, perform a direct connect. Once the bracelet receives the new initialization this alert will auto resolve. Click the Maintenance button below to begin the process.
- Alcohol detected at Install – Alcohol detected at install. This could be attributed to prior consumption of alcohol, product use, or environmental contaminants. Waiting for alcohol to dissipate and reach zero for long enough to allow the required initialization to complete. Once the bracelet receives the required initialization this alert will auto resolve, and monitoring can begin.
To keep your monitoring program running smoothly, ensure you are managing the alerts displayed in the Scheduled Maintenance section daily.
Alert Management Console
In addition to the five new alert types, we have made a couple of updates to the Alert Management Console (AMC).
- Upon opening the AMC, you will note a new alert banner that will display any required maintenance items that need your immediate attention for client monitoring.
- When a maintenance task is needed, a new Maintenance button is available for you to access and complete the required maintenance tasks.
Handling the New Alert Types
Let’s walk through an example of an alert so you can better understand the workflow.
Data Analysis
- A “Tamper” alert is generated and displayed in the Tamper section of the Workload page.
- The Data Analyst completes their analysis of the data and determines that a fit check is required.
- The Data Analyst will generate a “Fit Check” alert that is displayed in the Scheduled Maintenance section on the Workload page and then will resolve the “Tamper” alert, thus removing it from the Tamper section.
Your Tasks
- Expand the Scheduled Maintenance section and select the Fit Check alert.
- Complete the required actions.
- Once all required actions are completed and recorded in SCRAMNET, the system will automatically resolve the alert.
Day-to-Day Operations
Overall, this update will improve your efficiency by providing a centralized location for all alerts that require maintenance actions to be completed to ensure client monitoring. Additionally, once the appropriate actions have been completed on your part and recorded in the system, the alerts are auto-resolved, eliminating the requirement to “Transfer” an alert back to your Data Analyst, thus removing alerts from your Workload page more efficiently.
If you have any questions or concerns, contact your Data Analyst or Customer Service.
