SCRAM TouchPoint – Page 4 – SCRAM Help & Support

April 27, 2023 Sara Hardy-Wilcox SCRAM Nexus, SCRAM Nexus Family, SCRAM TouchPoint

SCRAM Nexus TouchPoint Activity Enhancement

Today, April 27, 2023, SCRAM Systems released a new workflow when activating SCRAM TouchPoint Client Check-In activity to your client’s SCRAM Nexus supervision plan.

With this release:

Complete your client TouchPoint activation directly within the Nexus platform.
Scheduling options have been updated for additional flexibility when customizing your client check-in requirements.
- The frequency options are Daily, Weekly, or Monthly.
- You may set the duration between each check-in by days, weeks, or months.
- You may add multiple random check-ins to a single check-in window.
- Single occurrence check-ins will automatically have a 15-minute grace period added to the end of the check-in window.

How it works

Once you have selected a client’s Supervision Plan, you will enable the Touchpoint Check-in activity for your client. To do this:

On the Set Up Supervision Plan page, select the Set Up Activity button for the TouchPoint Check-In activity.

*Set Up Supervision Plan – click to enlarge*

On the Activity Details page, select the TouchPoint Caseload and enter the client’s Username (email address), and then select the Add Activity button. If this information is unknown at this time, you may continue to set up the supervision plan and add the client information later. However, the client information must be completed before TouchPoint Check-In is active for the client.

Once all activities are set up, select the Complete Supervision Plan button to continue.

On the active supervision plan, select the TouchPoint Check-In Continue Set Up hyperlink.

*Continue TouchPoint Set Up – click to enlarge*

On the Add a new Activity page, verify the information and then select the Add Activity button.

*Add a New Activity Page – click to enlarge*

Select the Client Check-In Edit hyperlink and then select the Enabled button.

*TouchPoint Activity Details – Click to enlarge*

You will now add the details for the Check-in, starting with the question Group.
Select one of the Frequency options and then the details.
- Daily: In the Repeats Every field, you will select the number of days the check-in will repeat. You may choose between 1 and 90 days. For example, if you set the option to 1-day, daily check-ins will be required. If you set the option to 5 days, a check-in will be required every 5 days.
- Weekly: In the Repeats Every field, you will select the number of weeks the check-in will repeat. You may choose between 1 and 52 weeks. For example, if you set the option to 1-week, weekly check-ins will be required. If you set the option to 5 weeks, a check-in will be required every 5 weeks. Select the day or days of the Week the check-in will be requested.
- Monthly: In the Repeats Every field, you will select the number of months the check-in will repeat. You may choose between 1 and 12 months. For example, if you set the option to 1 month, a check-in will be required every month. If you set the option to 5 months, a check-in will be required every 5 months. Next, you may select a specific Date of the month. For example, select the date between 1-28 (this date range takes into account leap years and months that do not have 31 days), or select the Week (1^st Week to the last Week) and day of the Week (Sunday to Saturday) the check-in will be requested.
Set the check-in Window or add multiple check-in Windows for the client.
- For a single check-in per window, add the desired number of check-in windows and their associated timeframes, then go to step 10.
- To add multiple check-ins during a check-in window, select the Make Random checkbox. You will then set the number of check-ins the client must complete during the window and the Grace Period the client has to complete each check-in when prompted. There is a maximum number of random check-ins allowed during each window. This calculation is based on 30-minute intervals plus the grace period. An error message will display if you try to enter more check-ins than allowed during a window.
Select the Save button.

In the Settings section, add any additional Services and information.
Select the Save Changes button to complete the set up.

*TouchPoint Setting Section – click to enlarge*

April 27, 2023 Sara Hardy-Wilcox SCRAM TouchPoint

SCRAM TouchPoint Enhancement

Today, April 27, 2023, SCRAM Systems released a scheduling enhancement for your SCRAM TouchPoint Client Check-In caseload. The scheduling options have been updated for flexibility when customizing your client check-in requirements.

With this release:

The frequency options are Daily, Weekly, or Monthly.
You may set the duration between each check-in by days, weeks, or months.
You may add multiple random check-ins to a single check-in window.
Single occurrence check-ins will automatically have a 15-minute grace period added to the end of the check-in window.

How it works

Once the Check-In service for your client is Enabled, and the question Group is selected, you will then set the Frequency for the check-in. To do that:

Select one of the Frequency options and then the details.
- Daily: In the Repeats Every field, you will select the number of days the check-in will repeat. You may choose between 1 and 90 days. For example, if you set the option to 1-day, daily check-ins will be required. If you set the option to 5 days, a check-in will be required every 5 days.
- Weekly: In the Repeats Every field, you will select the number of weeks the check-in will repeat. You may choose between 1 and 52 weeks. For example, if you set the option to 1-week, weekly check-ins will be required. If you set the option to 5 weeks, a check-in will be required every 5 weeks. Select the day or days of the Week the check-in will be requested.
- Monthly: In the Repeats Every field, you will select the number of months the check-in will repeat. You may choose between 1 and 12 months. For example, if you set the option to 1-month, a check-in will be required every month. If you set the option to 5 months, a check-in will be required every 5 months. Next, you may select a specific Date of the month. For example, select the date between 1-28 (this date range takes into account leap years and months that do not have 31 days), or select the Week (1^st Week to the last Week) and day of the Week (Sunday to Saturday) the check-in will be requested.

*TouchPoint Client Check-In – click to enlarge*

Set the check-in Window or add multiple check-in Windows for the client.
- For a single check-in per window, add the desired number of check-in windows and their associated timeframes, then go to step 3.
- To add multiple check-ins during a check-in window, select the Make Random checkbox. You will then set the number of check-ins the client must complete during the window and the Grace Period the client has to complete each check-in when prompted. There is a maximum number of random check-ins allowed during each window. This calculation is based on 30-minute intervals plus the grace period. An error message will display if you try to enter more check-ins than allowed during a window.

*Check-In Frequency Details – click to enlarge*

Select the Save button.

March 30, 2023 Sara Hardy-Wilcox SCRAM TouchPoint

SCRAM TouchPoint Language Selection Enhancement

Today, March 30, 2023, SCRAM Systems released a SCRAM TouchPoint Mobile Application enhancement. This update is available now in the Google Play and Apple App stores. Please encourage your clients to update their TouchPoint apps as soon as possible. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier.

For this update, when a new TouchPoint client logs into the application on their smartphone for the first time, after accepting the Terms and Conditions of use, they will be prompted to select their preferred language. Once the language has been selected and applied, all text within the SCRAM TouchPoint app will display in the chosen language.

Choose Preferred Language Screen – click to enlarge

Current clients may update their preferred language by accessing their profile and selecting their preferred language.

TouchPoint Application – click to enlarge

Client Profile Screen – click to enlarge

March 2, 2023 Sara Hardy-Wilcox SCRAM TouchPoint

SCRAM TouchPoint Enhancements

Today, March 2, 2023, SCRAM Systems released several SCRAM TouchPoint Mobile Application enhancements. These updates are available now in the Google Play and Apple App stores. Please encourage your clients to update their TouchPoint apps as soon as possible. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier.

This update includes:

A new client Profile screen and access point.
An updated Change Password process.
Support for the following languages:
- English
- Spanish
- French

Client Profile Enhancement

For your current TouchPoint caseload, once the client logs into the TouchPoint application, the welcome banner will display a profile icon with their initials or the baseline Client Check-In photo. To access the new client profile screen, tap the profile icon.

The updated profile page allows the client to update the preferred language for the application, change their Password, and sign out of the app on their smartphone. Additionally, the client’s general information and occupation will be displayed under the My Info section if entered via the SCRAM Optix profile page.

SCRAM TouchPoint Mobile Application – click to enlarge

Change Password Process

When clients need to change their password, they will need access to their TouchPoint app and email account. Starting on the user profile page in the app, have the client tap the Change Password option and follow the instructions on the screen.

Change Password Screen – click to enlarge

After the client has tapped the Change Password button, the app will display a message stating a Change Password email has been sent. The app will then sign the client out of the application.

The client should access the Change Password email and follow the instructions to create a new password.

The Change Password email is currently only available in English.

Preferred Language Options

To update the application to the client’s preferred language, have the client tap on the Language option to open the dropdown menu on their profile screen. Then, select their preferred language. All sections, including historical data, will translate into the chosen language.

SCRAM Optix Client Messaging Page – Preferred Client Language

When the client has selected their preferred language on the TouchPoint mobile app, in this example, the preferred language of Spanish has been selected. The messages sent from the app will display in that chosen language on the client’s Messaging page in Optix.

SCRAM Optix Client Messaging Page – click to enlarge

Use your browser’s “translate” feature (or Google Translate) to translate messages you receive into SCRAM Optix from your client that are written in Spanish or French. When using Google Chrome, highlight the text to translate and then right-click on your mouse to open the browser settings menu.

Client Messaging Page – click to enlarge

All messages sent to the client from the Messaging page are automatically displayed in the client’s preferred language.

January 17, 2023 Ken SCRAM Nexus, SCRAM TouchPoint

SCRAM Nexus TouchPoint Events Enhancement

You may recall in September 2022, SCRAM Systems^® added a feature to your SCRAM Nexus^® clients who are active with a TouchPoint Activity that enabled them to view the Nexus Events calendar on their TouchPoint mobile apps. This new feature supported the one-way “push” of events from the officer’s Nexus calendar to the client’s TouchPoint app.

Two-Way Calendar Management

With an enhancement scheduled for release at 1 PM MT Thursday, January 19, 2023, the Nexus Events feature will now support two-way client event calendar management between Nexus and TouchPoint. This means your SCRAM Nexus client who is active with a TouchPoint Activity will be able to add events to the calendar in their TouchPoint mobile app…

Client Accesses the ‘Events’ Calendar in TouchPoint and Selects the Date to ‘Add Event’ (click to enlarge)

Client Saves New Event to TouchPoint Events Calendar (click to enlarge)

…and those client-added events will appear on your Activity Calendar view on the Nexus Client Summary tab.

New Client-Added Event Appears in Nexus Activity Calendar (click to enlarge)

Event Details Appear in Nexus as Input by the Client (click to enlarge)

September 28, 2022 Ken SCRAM Nexus, SCRAM TouchPoint

New SCRAM Nexus TouchPoint Events Feature

Effective the evening of September 29, 2022, your SCRAM Nexus^® clients who are active with a TouchPoint Activity will be able to view an Events calendar on their TouchPoint mobile apps. The events listed on the calendar will coincide with clients’ TouchPoint Activity appointments in SCRAM Nexus. This provides clients with visibility into future appointments, which enables them to make plans to attend the appointments accordingly; thereby increasing attendance and success on their monitoring programs.

New ‘Events’ Tile

Once a client is active for a TouchPoint Activity and the TouchPoint mobile app has been downloaded to the client’s smartphone, an Events tile will be displayed on the client’s TouchPoint app home screen. The Events tile will indicate the number of events scheduled for the current day.

Tapping on the tile will open a calendar view. On the calendar view screen, dates with scheduled events are identified with a colored background and a list of events for the day are listed beneath the calendar.

TouchPoint Home Screen with ‘Events’ Tile (click to enlarge)

TouchPoint Events Calendar (click to enlarge)

TouchPoint Events Calendar color coding:

Light Gray – Dates with events
Dark Gray – Selected date
Blue – The current calendar date when not selected

Export to Smartphone Calendar

The new Events feature also allows clients to export events to their personal calendars on their smartphones. To accomplish this, a client simply taps the event to open the Event Details screen. Next, they will locate and tap the Add to Calendar button. The client is then able to add the event to their personal calendar by following their smartphone’s normal process.

Add to Smartphone Calendar (click to enlarge)

Important Notes:

Any time there is an update made to an appointment or activity in SCRAM Nexus, the TouchPoint Events calendar is automatically updated.
Appointments updated in SCRAM Nexus (and thus in the TouchPoint Events calendar), will not automatically update on the client’s personal smartphone calendar.

March 7, 2022 dharrison@scramsystems.com SCRAM TouchPoint

SCRAM TouchPoint On-Demand Client Check-In

On, March 7, 2022, SCRAM Systems^® will release an update to the TouchPoint client profile page. With this update, you will be able to send an on-demand check-in by selecting the new On-Demand link, which is available on the left side of the client’s profile page.

To get started:

Navigate to the client’s profile page in Optix and select On Demand Check-In.
A notification on the client’s phone will inform the client of the length of the check-in window. After selecting the desired Check-In Window duration, click Send Check-In to initiate the On-Demand Check-In.
When the On-Demand Test is sent, the link will update showing that an on-demand test is “In Progess”.

Any On-Demand check in that is sent to a client during the same time as a scheduled client check-in will replace that scheduled check-in. The client check-in log will reflect that the scheduled check-in is resolved with the completed On-Demand check-in.

September 3, 2021 dharrison@scramsystems.com SCRAM TouchPoint

New Optix TouchPoint Feature

At 1:00 PM MDT on Thursday, September 2, 2021, SCRAM Systems is introducing a new caseload filter to the Text-to-All feature in Optix TouchPoint. During the 15-minute deployment, you may not be able to access messages from the Optix TouchPoint Client Messaging facility.

Text-to-All Caseload Filter

When accessing the mass messaging feature in Optix TouchPoint, officers and case managers can now select a specific caseload to filter all clients by.

Start by clicking on the caseload dropdown:

image of caseload dropdown to select specific caseload of clients to message.

Then, select the specific caseload to filter all clients by:

image of available caseload selections to choose from. Select one caseload to filter client list.

Once the Caseload filter has been selected, you are now ready to send a Text-to-All mass message to only the clients in that specific Caseload:

image of filtered text-to-all client by the selected caseload.

August 18, 2021 Sara Hardy-Wilcox SCRAM TouchPoint

Manage Caseload Software Enhancement

On August 19, 2021, SCRAM Systems^® will be releasing a new software enhancement to SCRAM TouchPoint Manage Caseload page.

On the Manage Caseload page you now can:

View and edit current TouchPoint and SCRAMNET caseloads within the Manage Caseload page.
Add a new caseload with the monitoring services of TouchPoint, SCRAMNET, or both services.

Add a New Caseload

On the Manage Caseload page:

Click the +Add a New Caseload button.
Enter in the General information for the caseload. All fields with headings in bold print are required fields.
Under the Monitoring Services Setup section, select all the Monitoring Services required for the new caseload from the drop-down menu.
- Note: The monitoring services available from the drop-down menu will reflect the current access level and permissions for that user.

Manage Caseload: adding a new caseload General information added and Touchpoint and SCRAMNET monitoring services selected. — click to enlarge

Customize the monitoring services, settings, and monitoring parameters.

Manage Caseload: adding a new caseload with Touchpoint and SCRAMNET monitoring services selected. — click to enlarge

Manage Caseload: adding SCRAMNET caseload details. — click to enlarge

Once all customizations are selected, click the Save TouchPoint Changes, and/or Save SCRAMNET Changes button.

The last step is to click the Complete Add Caseload button.

Manage Caseload, Adams County Pretrial Caseload Detail page — click to enlarge

June 1, 2021 Ken SCRAM Optix, SCRAM TouchPoint, Tip of the Month

New TouchPoint Reports in Optix Analytics

New reports have been added to Optix Analytics to help optimize how you use TouchPoint to meet the needs of your community. These reports have been designed to provide you with a high-level overview of the performance of your SCRAM TouchPoint^® program. This information can be used to measure check-in compliance and to track utilization of the TouchPoint-enabled services provided by your monitoring program.

There are three TouchPoint reports available to you within Optix Analytics:

Check-In Overview: This report provides you with the total number of active TouchPoint clients, as well as a breakdown of clients by TouchPoint-enabled services.
Check-In Table: This report provides you with similar information to the Check-In Overview, but presents the data in a table rather than on a chart. This report also displays the verification method used by the client’s smartphone, and whether or not the check-in passed verification.
Check-In Heat Map: This report provides you with a visual of the geographical locations from which the greatest concentration of your clients submit their TouchPoint check-ins.

Visit the TouchPoint Reports help page to learn more about these new reports.