Today, April 27, 2023, SCRAM Systems released a scheduling enhancement for your SCRAM TouchPoint Client Check-In caseload. The scheduling options have been updated for flexibility when customizing your client check-in requirements.
With this release:
- The frequency options are Daily, Weekly, or Monthly.
- You may set the duration between each check-in by days, weeks, or months.
- You may add multiple random check-ins to a single check-in window.
- Single occurrence check-ins will automatically have a 15-minute grace period added to the end of the check-in window.
How it works
Once the Check-In service for your client is Enabled, and the question Group is selected, you will then set the Frequency for the check-in. To do that:
- Select one of the Frequency options and then the details.
- Daily: In the Repeats Every field, you will select the number of days the check-in will repeat. You may choose between 1 and 90 days. For example, if you set the option to 1-day, daily check-ins will be required. If you set the option to 5 days, a check-in will be required every 5 days.
- Weekly: In the Repeats Every field, you will select the number of weeks the check-in will repeat. You may choose between 1 and 52 weeks. For example, if you set the option to 1-week, weekly check-ins will be required. If you set the option to 5 weeks, a check-in will be required every 5 weeks. Select the day or days of the Week the check-in will be requested.
- Monthly: In the Repeats Every field, you will select the number of months the check-in will repeat. You may choose between 1 and 12 months. For example, if you set the option to 1-month, a check-in will be required every month. If you set the option to 5 months, a check-in will be required every 5 months. Next, you may select a specific Date of the month. For example, select the date between 1-28 (this date range takes into account leap years and months that do not have 31 days), or select the Week (1st Week to the last Week) and day of the Week (Sunday to Saturday) the check-in will be requested.
- Set the check-in Window or add multiple check-in Windows for the client.
- For a single check-in per window, add the desired number of check-in windows and their associated timeframes, then go to step 3.
- To add multiple check-ins during a check-in window, select the Make Random checkbox. You will then set the number of check-ins the client must complete during the window and the Grace Period the client has to complete each check-in when prompted. There is a maximum number of random check-ins allowed during each window. This calculation is based on 30-minute intervals plus the grace period. An error message will display if you try to enter more check-ins than allowed during a window.
- Select the Save button.
