SCRAM TouchPoint

On, October 18, 2023, SCRAM Systems will release an enhancement to the SCRAM TouchPoint application username requirement for your client’s supervision plan. This enhancement enables you to create a unique username for the client to access the application instead of requiring an email address. This enhancement is helpful when a client’s supervision plan includes a restriction from using email or accessing the internet.   

Not seeing the enhancement? Clear your cache and cookies and refresh your browser window. The latest version of the TouchPoint app is required for these enhancements. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier.

New TouchPoint Client

For new TouchPoint clients, you will enter the Username the client will use to log into the application on their smartphone in the Personal Information section. Their Username must be unique.

SCRAM Systems recommends entering the client’s email address in the Email Address (optional) field whenever possible. This will ensure the client may complete a password reset independently within the TouchPoint application when needed.

TouchPoint Password Reset

When an email is not listed for the client in the Email Address (optional) field, the client is instructed to contact the supervising authority when a password reset is needed. As the  supervising authority, you must access the client’s TouchPoint profile in the system and create a new password for the client to use.

When creating a new password for the client, the password must be at least eight (8) characters. The password must contain at least one upper-case and one lower-case letter and include either a number (1,2,3, etc.) or a special symbol (~!@#$, etc.).

Current TouchPoint Client

You do not need to take any actions for your current active TouchPoint client caseloads. Your clients may continue to log in using their email addresses. In the system, you will notice that SCRAM Systems has auto-generated the username field for each TouchPoint client.

You may update the Username or Email Address field if needed by selecting the Edit hyperlink.

On, September 21, 2023, SCRAM Systems will release an enhancement to the SCRAM TouchPoint Documents page for your client’s supervision plan. This enhancement enables you to require a client to electronically sign a PDF Document shared with them via their TouchPoint mobile application.

Not seeing the enhancement in SCRAMNET Optix? Clear your cache and cookies and refresh your browser window. The latest version of the TouchPoint app will be available to clients in the app stores.As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates (SCRAM login required) to make this process easier.

Require an eSignature

You may require an eSignature for any PDF document you wish to share with your client’s TouchPoint mobile application. This includes new and previously viewed PDFs.

To require an eSignature for a new PDF document:

1. Select the Upload File button on the client’s Documents page.
2. On the Upload File pop-up, choose the PDF file.
3. Select the checkbox to Require Signature.
4. Select the Save button.

5. Once displayed on the Documents page, Share the PDF with the client’s TouchPoint mobile application.

If an eSignature is no longer required, you may now select Cancel eSignature.

You may request an eSignature for previously shared and viewed PDFs by selecting the ellipsis and then selecting the Require eSignature option. The client will then be notified that a document requires an eSignature.

SCRAM TouchPoint Mobile Application

When an eSignature is required for a shared document, the application’s Home screen will display a banner that alerts the client of the necessary eSignature.

To complete an eSignature, have the client:

1. View the PDF within the TouchPoint mobile application by tapping on it.

2. After viewing the document, a “Pending eSign” badge will display next to the ellipsis. Tap the ellipsis and then tap the Sign option.  

3. Sign your name on the eSignature pop-up and tap the Save button.

A message of “Submitting eSignature” will display on the screen. Once submitted, an “eSign Completed” badge will display next to the document’s information.

View eSignature

After the client views the document and completes the eSignature on their TouchPoint mobile application, the status for that document will update from “Pending eSignature” to “Signed” on the client’s Documents page.

Following the established process, you may view the eSignature from the Document Preview pop-up or download the document to your computer.

On, August 31, 2023, SCRAM Systems will release two TouchPoint-related enhancements:

1. TouchPoint mobile app “swipe down” to refresh functionality
2. Client Check-In Follow-Up Question

Not seeing the enhancement? Clear your cache and cookies and refresh your browser window. The latest version of the TouchPoint app is required for these enhancements. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier.

Swipe to Refresh

This enhancement focuses on improving the client’s experience within the SCRAM TouchPoint application on their smartphone. The client can now refresh the screen by “swiping” down on the screen.

Client Check-In Follow-Up Question

When you create a custom question, you may now include a follow-up question based on the client’s response to the original question. You may customize the response format of the follow-up question as either a Yes/No Question or Short Answer.

To create a new Custom Question with a follow-up question:

1. For a new or current question group, select the +Add a Custom Question hyperlink on the Group Details page and enter your question.
2. Select the Require Check-in Review checkbox and either the Yes or No option.
3. Select the +Add Follow-up Question checkbox.
4. Open the dropdown menu and select the format for the client’s response as either Yes/No Question or Short Answer.
5. Enter your “follow-up question.”
6. After entering all required questions, select the Save Changes button.

To add a follow-up question to an existing Custom Question:

1. For a current question group, select the Edit hyperlink and locate the custom question to which you wish to add the follow-up question. Select the +Add Follow-up Question checkbox.

2. Open the dropdown menu and select the format for the client’s response as either Yes/No Question or Short Answer.
3. Enter your “follow-up question.”
4. After entering all required questions, select the Save Changes button.

After the release and once the client has updated their application on their smartphone, when they respond to a customized question, based on their response, the follow-up question will populate on the screen.

You may view the check-in results on the client Check-In History page.

On, July 27, 2023, SCRAM Systems will release an enhancement to your client’s Documents page. Currently, you must download the .pdf, .png, or .jpeg files to your computer before viewing the file. With this enhancement, a Document Preview pop-up will display the file’s contents when you select that document’s hyperlink.

Once previewed, select the Actions button to “Share” the document with the client, “Download” a copy to your computer, or “Delete” it.

The Share, Download, and Delete options are also still available from the Action dropdown menu to the right of the document’s information, as before.

The Document Preview pop-up does not support .doc or .docx file formats. Select the hyperlink to download the document to your computer and view the information.

Today, June 29, 2023, SCRAM Systems will release a Locate Now enhancement for your SCRAM TouchPoint caseloads. This on-demand single location point can be used at any time and displays the current approximate location of the client’s smartphone.  

The latest version of the TouchPoint app is available to clients in the app stores. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier.

Request Location Information

Access your client’s TouchPoint Profile and select the Locate Now hyperlink on the left-hand side of the page.

Once selected, the system will request the location information from the client’s smartphone for up to five (5) minutes.

Once the location information is available, a Location pop-up will display the location details and an interactive map.

On the client’s Location page, you may view the Locate Now history results.

Select a specific result’s date and time hyperlink to view the associated location information, and print or export a .pdf of the details if you wish.

Troubleshooting No Location Available

The system will request the location information from the client’s smartphone for five (5) minutes. If no information is available after five minutes, the Location pop-up will list the location information as “Unknown” along with possible causes:

• The phone is powered-off, or the battery is depleted.
• Location services are not enabled on the smartphone.
• The smartphone is outside of cellular or Wi-Fi coverage.

On May 25, 2023, SCRAM Systems released an enhancement for your clients who utilize the SCRAM TouchPoint app. With this enhancement, a new Resources section with documents and hyperlinks to additional information became available on the TouchPoint Profile screen to clients who have downloaded the latest version of the app.

Adding Client Resources

1. From the Optix Dashboard, select the Go To TouchPoint button located in the TouchPoint tile, or select the Manage TouchPoint hyperlink on the Optix Clients page to add a resource.
2. Select the Client Resources tab.

Create Resource Categories

1. Select the +Add New Category button.
2. Enter the Category Name.
3. Select the Save button.

Repeat steps 1 – 3 to create as many Categories as required.

Add Documents

1. To add a document, select the +Add Documents button.
2. Select a Category to associate the document with from the dropdown menu. If you do not select a Category, the document will be available under a Miscellaneous heading on the client’s app.
3. Select a Caseload to associate the document with from the dropdown menu. If you do not select a Caseload, the document will be available to all clients on your program under a Miscellaneous heading on their app.
4.  Upload the file (accepted formats .docx, .pdf, .jpeg, and .png).
5. Select the Save button.

Repeat steps 1 – 5 to add as many documents as required.

Add Hyperlinks

1. To add a hyperlink, select the +Add Link button.
2. Select a Category to associate the hyperlink with from the dropdown menu. If you do not select a Category, the hyperlink will be available under a Miscellaneous heading on the client’s app.
3. Select a Caseload to associate the hyperlink with from the dropdown menu. If you do not select a Caseload, the hyperlink will be available to all clients on your program under a Miscellaneous heading on their app.
4. Add the Link’s name and URL. 
5. Select the Save button.

Repeat steps 1 – 5 to add as many hyperlinks as required.

If a document or hyperlink is no longer needed or you wish to update the category or caseload association, delete the entry by selecting the red trash can and re-enter the information.

Once you have updated the Client Resources page, the documents and hyperlinks are accessible from the client’s Profile screen by tapping the Resources option. The client may need to log out and back into the app to see any changes.  

Tomorrow, May 11, 2023, SCRAM Systems will release a new workflow when creating custom questions for your SCRAM TouchPoint Client Check-In caseloads. With this enhancement, you may select whether a “Yes” or “No” answer will require additional information from the client and a review of the information by the supervising authority.

To configure your SCRAM TouchPoint Check-in Group’s custom question:

1. Access the Manage TouchPoint Check-In page from SCRAM Optix.
2. Select a current Group Name or the +Add a New Group hyperlink.

3. Select the +Add a Custom Question hyperlink.
4. Enter your custom question.
5. Select the Require Check-In Review checkbox.
6. Select the radio button next to either the Yes or No answer for the question. Depending on your selection, the “Yes” or “No” answer will require additional information from the client and a review of the information by the supervising authority.
7. Add as many custom questions as required by selecting the +Add a Custom Question hyperlink.
8. Select the +Add a Client hyperlink to add clients to this Check-In Group.
9. Select the Save Changes button.