SCRAM TouchPoint

TouchPoint Client Instructions

Welcome to SCRAM TouchPoint™

Start by verifying you have everything you will need to begin your program.

  1. You will need a compatible iPhone or Android smartphone.
  2. The phone’s Operating System must be compatible with the TouchPoint app.
  3. You must have an email account you can access during the setup process.

Installing the TouchPoint app

  1. Download the free SCRAM TouchPoint app from the Apple App Store or the Google Play store.
  2. Access your email account. You will receive an email from SCRAM Systems. The email will ask you to verify your email address by selecting the Verify Email button.
  3. Password Setup: You may have been given a temporary password to access the application during your appointment. If not, select the Don’t remember your password? link on the login screen in the app. You will receive an email to change/reset your password. When creating your password, ensure all password requirements are met.
    1. At least 8 characters in length.
    2. Contain at least 3 of the following 4 types of characters.
    3. Lower case letters (a-z)
    4. Upper case letters (A-Z)
    5. Numbers (i.e. 0-9)
    6. Special characters (e.g. !@#$%^&*)

You are now ready to open the app on your phone.

Accessing the TouchPoint services

Start by tapping the TouchPoint app icon on your phone.

  1. Tap on the Country / Region field to open the menu.
  2. Tap your Country/Region and then tap OK.
  3. Enter in your email address password.
  4. Tap the Log In button.
  5. Review and Accept the SCRAM TouchPoint Client Mobile App Terms & Conditions (only required the first time you log onto the app).
  6. Choose your preferred language for the app and tab the Apply button (only required the first time you log onto the app).
  7. Ensure push notifications for this app are Allowed.
    1. When allowed, you will receive push notification alerts for new Messages, Reminders or a Check-In that requires follow up actions be completed by you.
    2. The TouchPoint app icon will display a red badge to alert you of new Messages, Reminders, or Check-Ins that require follow-up action.

The Home screen will display tiles that represent the TouchPoint services available to you through your program. Tap the associated tile to access each service.

Preferred Language Options

To update the application’s preferred language:

  1. Access the Profile screen by tapping the profile icon to the right of your name.
  2. On your Profile screen, tap the Language option menu.
  3. Select the preferred language.

Once the preferred language has been selected, all sections will translate into the chosen language.

Completing a Client Check-In

If this is your first time accessing the app, complete your first Check-In right away.

Start by selecting the Check-In tile on the Home screen within the TouchPoint app.

  1. If prompted by your phone, complete a biometric verification with either a Fingerprint or Face ID.
  2. Answer the required questions, provide any additional information if prompted, and select the Next button.
  3. Allow the TouchPoint app to access your location.
  4. Select the Take Photo button.
  5. Allow the TouchPoint app to access your camera.
    1. Tap OK on an iPhone.
    2. Tap Allow on an Android phone.
  6. Take your photo. Ensure your entire face is captured and the photo is clear.
  7. Tap Use Photo on an iPhone or the Ok button on an Android phone to accept the photo.
    1. If needed, tap Retake on an iPhone to take a new picture.
    2. If needed, tap Retry on an Android phone to take a new picture.
  8. Select the Submit button to complete the check-in.

You will know your check-in has been submitted when the screen displays, Check-In Successful!

Moving forward, at the start of your check-in window, you will receive a push notification, and a red badge will appear on both the TouchPoint app icon and the Check-In tile within the app – indicating that it is time to complete another Check-In.

Reading Messages From and Sending Messages to Your Supervising Authority

When a new message has been sent to you from your supervising authority, you will receive a push notification, as well as see a red badge on both the TouchPoint app icon and the Messaging tile within the app.

Start by tapping the Messaging tile on the Home screen within the TouchPoint app.

  1. View the message.
  2. Type any response in the Message field.
  3. Tap the Send button.

Electronic Monitoring (EM) Reminders

When your monitoring includes a SCRAM CAM, Remote Breath, or a GPS device, you may be set up to receive important Electronic Monitoring Reminders regarding your device’s battery or communication status. You will receive a push notification, and a red badge will appear on both the TouchPoint app icon and the Reminders tile within the app.

Start by tapping the Reminders tile on the Home screen within the TouchPoint app.

  1. View the reminder.
  2. Complete any actions required.

Documents Tile

Uploading and Sharing a Document

You may be asked to take a photo of a document and then share that image with your supervising authority. There are two steps to complete in order to share the image of the document.

  1. Upload the Document
  2. Share the Document

Start by tapping the Documents tile on the Home screen within the TouchPoint app. The Document Capture screen opens.

Upload a Document

  1. Tap the Upload button.
  2. On the Upload menu, tap the Photo button.
  3. Select the Use Camera option to take a picture of the document.
    • Use the Browse Photos option to select a photo from the saved photos on the smartphone.
  4. Allow the TouchPoint app to access the camera.
    1. Tap OK on an iPhone.
    2. Tap Allow on an Android phone.
  5. Take a photo of the document. Ensure the entire document is captured and the photo is clear.
  6. Tap Use Photo on an iPhone or the OK button on an Android phone to accept the photo.
    1. If needed, tap Retake on an iPhone to take a new picture.
    2. If needed, tap Retry on an Android phone to take a new picture.
  7. On the Review Photo screen select the Upload option.
    1. If needed, tap Retake on an iPhone to take a new picture.
    2. If needed, tap Retry on an Android phone to take a new picture.

The Document Capture screen will display Uploading document. Once the image has been uploaded a banner will appear with a message of Successfully uploaded document. The next step is to share the document.

Share the Document

On the My Documents tab within the app.

  1. Tap the ellipsis (…) next to the image information and then tap Share.
  2. Verify the correct image is being sent by tapping the Share option.
  3. A message will appear on the screen verifying the document has been successfully shared.

Viewing a Shared Document Received from your Supervising Authority

Once a document has been shared with you from your supervision authority,

  1. Tap the Documents tile within the app.
  2. On the Document Capture screen, the Received tab will display all documents shared with you.
  3. Tapping the name of the document will open the document on your smartphone.
  4. From here you can view and print the document.

Saving a Shared Document to Your Smartphone

Once a document has been shared with you from your supervision authority,

  1. Tap the Documents tile within the app.
  2. On the Document Capture screen, select the Received tab to view all documents shared with you.
  3. Tap the ellipsis to the right of the document you wish to save to your smartphone.
  4. On the social sharing screen, select where you would like to save the document to on your smartphone.