SCRAMNET ‘Check in Device as Damaged’ Enhancements

On June 12, 2024, SCRAM Systems will release two enhancements centered around the process of checking in a device as damaged.

You will now have the option to flag a device as damaged when stopping the monitoring for the client.
The notes entered for a device being checked in as damaged will now be visible on the Device Details page in SCRAMNET.

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Stop Monitoring and Check In Device as Damaged

When stopping the monitoring, for your client in SCRAMNET, you may flag a device as damaged by setting the “Check in previous [Device type] as Damaged?” option to Yes. Once set, add a note explaining why you flagged the device as damaged, and then complete the stop-monitoring process as usual.

Example of a SCRAM CAM Client in SCRAMNET

Stop Monitoring page, Device Flagged as Damaged (click to enlarge)

Client’s Equipment page Device Awaiting Return Status Displayed (click to enlarge)

Once the device status is updated to either “Pending Removal” or “Awaiting Return” based on the Stop Monitoring page selection, complete the process to return the device to your inventory.

SCRAM Systems recommends selecting the “Stop monitoring now and check in Equipment later” option when flagging a damaged device. This ensures billing is stopped for the client when a device cannot be checked in following the normal process.
When scheduling the stop monitoring for a later date, you cannot flag a device as damaged.
Flagging a device as damaged on the Stop Monitoring page does not automatically update its status to “In Inventory.” You must complete the check-in process to ensure billing and monitoring for the client are stopped.
When a device is flagged as damaged on the Replace Equipment page, it will automatically be updated to an “In Inventory” status.

Device Details Damage Notes

Once a device has been flagged as damaged, you may view the notes associated with the damaged device on the Device Details page in SCRAMNET.

Device Details Page with Notes Tab Selected (click to enlarge)

This information is helpful to reference when troubleshooting a device or requesting an RMA.

The damage notes will remain visible on your Device Details page until the device is returned and serviced at SCRAM Systems. At that time, they will no longer be visible.