On December 18, 2024, SCRAM Systems® will release an enhancement for your Remote Breath Pro client Caseloads. With this enhancement, when an RMA has been issued for an RB Pro device that has failed, the Alert Management Console (AMC) will include a new Device Warnings section that displays a “Failed RMA issued” warning for all breath test results (for example, Passed, Missed, or Scheduled Test Not Received alerts) received after the RMA is created.
AMC with Device Warning Message – click to enlarge
A “failed RMA” is issued when the device is not operating within normal parameters.
When utilizing the Remote Breath Carousel, the “Device Warning” section will not display regardless of the device’s RMA status.
Once the client’s RB Pro device has been replaced or checked in, the Device Warning section and “Failed RMA issued” message will no longer be displayed on the alert’s AMC.
If SCRAM Systems cancels the RMA, the Device Warning section and “Failed RMA issued” message will no longer be displayed on the alert’s AMC.
