New RB ‘Possible Face Obstruction’ Alert

Effective the afternoon of August 7, 2024, SCRAM Systems will deploy a new automatic face obstruction scanning feature and release a new “Possible Face Obstruction” alert to go with it. This new feature automatically detects irregularities with the RB Pro device’s breath tube in the breath test photo.

Irregularities that trigger a Possible Face Obstruction alert include, but are not limited to:

Anything – like hands, fingers, clothing, the RB Pro case itself, etc. – that blocks the camera’s view of the entire breath tube, from where it leaves the RB Pro device to where it enters the client’s mouth.
Irregularities in the color, size, or shape of the breath tube.
Attachments connected to the breath tube.
Breath tube is missing altogether.

Reviewing a Possible Face Obstruction Alert

Select the Possible Face Obstruction result from the table of breath test results found on the SCRAMNET Workload RB Results page to open it in the Alert Management Console:

Select the ‘Possible Face Obstruction’ Result Hyperlink (click to enlarge)

Review the breath test photo for obstructions to the breath tube. In this example, the client is grasping the breath tube near her mouth and obscuring the view of the breath tube entering her mouth:

Possible Face Obstruction Alert on the Alert Management Console (click to enlarge)

If you are fairly confident that the client did not grasp the breath tube in an effort to obscure a circumvention, then this may simply be a coaching opportunity. Pass this test, but reach out to the client to advise her NOT to grasp the tube while delivering a breath sample going forward.

Perform the following actions:

Select Agent Match from the Image Comparison dropdown menu
Add Notes describing the coaching actions you plan to take with the client
Change the test result Status to Resolved
Save & Exit the Alert Management Console

Resolving the Possible Face Obstruction Alert as Passed (click to enlarge)

The test will fall off the SCRAMNET Workload RB Results page, but you will find it as a “Passed” test result on the individual client’s RB Results page:

Resolved Test Result Shows ‘Passed’ on Client RB Results Page (click to enlarge)

Detailed Help Available

Visit the Possible Face Obstruction Alert article in the Remote Breath section of the SCRAM Systems Help & Support site for a more detailed explanation of this new feature, and for additional alert resolution example scenarios.