On February 9, 2024, SCRAM Systems will release Version 6 of its Health and Safety Notice for SCRAM Systems Products. This updated version will automatically append itself to the end of your SCRAM-Approved Participant Agreements (the Agreements you download and print from SCRAMNET), and will also be available separately for download from the SCRAM Systems website.
The SCRAM Systems product line has evolved significantly over the years, and this update brings the Health and Safety Notice up to date with the current line of EM devices. Upon review of the updates by a third-party Human Factors and Safety Evaluation firm, it was determined that the Health and Safety Notice will now be separated into two pages.
Page 1: Participant Warnings and Instructions
The first page will continue to house medical warnings, general safety instructions, and personal hygiene recommendations targeted towards the client, and as before will require the client’s signature:
Health and Safety Notice v6 pg 1 (click to enlarge)
Page 2: Installer Precautions and Instructions
The second page relocates the “PRECAUTIONS AND INSTRUCTIONS FOR INSTALLERS” section from the first page, and adds a new “Agency Representative” signature line to be signed by the installer at the time of installation:
Health and Safety Notice v6 pg 2 (click to enlarge)
This update to the Health and Safety Notice for SCRAM Systems Products provides greater clarity to both your clients and your agents, and provides greater legal protection to your agents and your overall monitoring program.
When current employment information is entered in the Occupation field in SCRAMNET, our Data Analysts are better able to determine the client’s actions and environment during an alert. This will save time and frustration for both you and your client by reducing the number times you must contact your client to determine their actions during the time period of the alert.
To Update Employment Information:
Choose the Client tab, then the Employment sub-tab. Please update the client’s occupation, description of the work environment, and most importantly, the client’s work schedule.
Employment Information on the ‘Employment’ sub-tab (click to enlarge)
On, November 15, 2023, SCRAM Systems® will release two enhancements for your SCRAMNET alcohol monitoring client caseloads.
Non-Compliance Report – Add SCRAM CAM alert readings to the report
Update to the Alert Management Console – Snooze button
Non-Compliance Report – Include Alert Readings
When running a Non-Compliance Report for a confirmed event, you may add the table of alert readings to the report by checking the Include Alert Readings checkbox. Then select the alert or alerts to include in the report as normal.
SCRAMNET Client Reports Tab Non Compliance page – click to enlarge
Alert Management Console – Snooze button
When you access the Alert Management Console for an alert, you may notice the absence of the Snooze button. To ensure all SCRAM CAM and SCRAM CAM + HA (House Arrest) client alerts are processed efficiently and timely, SCRAM Systems recommends you utilize the Comments and Transfer buttons to respond to requests for information or to resolve alerts. Don’t hesitate to contact your Data Analyst or Customer Service if you have questions about how to handle an alert.
Client Alert Management Console – click to enlarge
On November 1, 2023, SCRAM Systems® will release an enhancement for your SCRAMNET client caseloads. The “Assign Equipment Help Documents” hyperlinks will be updated on the Assignment, Maintenance, and Stop Monitoring pages.
Current Assign Equipment Help Document Hyperlinks – click to enlarge
The Help Documents hyperlinks will display SCRAM Device Installation, SCRAM Device Maintenance, and SCRAM Device Check-In based on the current equipment activity.
New Assign Equipment Help Document Hyperlinks – click to enlarge
Selecting the hyperlink will open the specific device activity Help landing page. The landing page will display a list of SCRAM’s monitoring technologies from which to choose. For example, select the SCRAM CAM Installation hyperlink…
SCRAM Device Installation Help Article – click to enlarge
…to access step-by-step instructions on assigning the SCRAM CAM Bracelet to your client.
Assign the SCRAM CAM Bracelet Help Article – click to enlarge
On September 20, 2023, SCRAM Systems® will release an enhancement for your Priority Notification Remote Breath Pro client Caseloads. With this enhancement, breath test results of Missed – Battery Depleted and Missed – Temperature are included in notifications sent via email or text messages.
Missed – Battery Depleted (click to enlarge)
Missed – Temperature (click to enlarge)
In cases where multiple Missed Test events are received simultaneously, only one notification will be sent.
The Missed – Temperature notification message states, “Unable to Initiate the Scheduled Test.” Access the client’s RB Results page and the “Missed – Temperature” event in SCRAMNET to view additional details.
On September 6, 2023, SCRAM Systems® will release an enhancement to the SCRAMNET Inventory page, which will enable you to connect multiple Remote Breath Pros and Wireless Base Stations to your location’s Wi-Fi network simultaneously.
Once connected, the devices will automatically reconnect to this persistent Wi-Fi network when in range. Connecting to a Wi-Fi network may speed up the assignment, firmware upload, and check-in processes at locations with poor cellular network connections.
Multiple Wi-Fi Setup
Select the Inventory button.
Select either the Base Station or Remote Breath tab. In this example, “Remote Breath” is selected.
Locate the Remote Breath Pro section and check the box next to each device’s serial number to which you wish to send the Wi-Fi credentials.
Remote Breath Inventory page (click to enlarge)
Select the Wi-Fi Setup button.
Remote Breath Inventory page (click to enlarge)
The warning banner, “Devices must be in the same inventory status,” pertains not to the Wi-Fi Setup process but to the update device status or location process.
Enter the Network Name (SSID) and Network Password information on the Wi-Fi Setup pop-up.
Select the Send to Device button.
Wi-Fi Setup pop-up (click to enlarge)
The Wi-Fi information will be available for the selected devices for 24 hours. If the device is not in range of the Wi-Fi network, does not successfully connect to the Wi-Fi network, or is powered off during the 24-hour window, you may resend the information following the above process.
SCRAM Systems® will be moving to QR code-based “Help” cards for nearly all of its products and services by the end of this week. The switch from static instruction cards to QR codes helps to ensure that customers – and clients – always have the most up-to-date instructions for their SCRAM Systems devices at their fingertips.
There will be two separate QR code-driven Help cards:
SCRAM Systems Device Help for customers (Service Providers and Agencies) – the blue card
SCRAM Systems User Support for clients – the white card
Quick Reference Guides will still continue to be printed for all SCRAM Systems products.
What’s a QR Code?
A QR code is a type of two-dimensional matrix barcode consisting of an array of black and white squares. QR codes are typically used for storing web addresses (URLs), which can be read by the camera on a smartphone to open a web page.
QR Code Example
How Will SCRAM Systems Use QR Codes?
Rather than including device-specific instruction cards in the boxes we ship to you, we will instead include two packs of 25 business-card-sized Help cards – one pack of customer Help cards and one pack of client Help cards – in each of our Customer Care Kits. Additional 25-card packs of each type will be available for purchase on the SCRAMNET Equipment Order Form if needed.
Help for Service Providers and Agencies
You and the other Officers, Agents, and Case Managers who are responsible for monitoring clients in your SCRAM Systems Program, can carry one of the blue customer cards with you, or post them around the office. Then whenever you need help installing or removing a device, for example, you may simply pull out the SCRAM Systems Device Help card and scan it with your smartphone:
SCRAM Systems Device Help Card – Front
SCRAM Systems Device Help Card – Back
Once you scan the QR code on the card, your smartphone will launch the SCRAM Systems Customer Help Center (www.scramsystems.com/customer-help/), where you will tap on your location, and then tap on the type of Help you need:
Scan the card with your smartphone and then select your location:
Select Your Geographical Location (USA/Europe Shown)
Select the type of device help you seek:
Select the Type of Help (Device Installation Shown)
Login with your SCRAM monitoring system credentials:
Login with SCRAM Credentials
Requiring a login ensures that nobody except SCRAM Systems customers can access SCRAM Device Help.
Select the specific SCRAM Systems product for which you want help:
Select the Appropriate Product (Installation Help Example)
Help for Clients
SCRAM Systems will also be eliminating most product-specific client instruction cards, and will instead make QR code-driven SCRAM Systems User Support help cards available:
SCRAM Systems User Support Help Card – Front
SCRAM Systems User Support Help Card – Back
Once the client scans the QR code on the white card, their smartphone will launch SCRAM Systems Device Help for clients (www.scramsystems.com/scram-device-help/), where they may scroll through a list of SCRAM Systems devices, mobile apps, and FAQs, and simply tap on the type of help they need:
SCRAM Systems Device Help for Clients – SCRAM CAM
SCRAM Systems Device Help for Clients – SCRAM RB Pro & GPS
On the afternoon of August 9, 2023, SCRAM Systems® released two Participant Agreement-related enhancements in the SCRAMNET® monitoring system.
A new Participant Agreement Acknowledgement during device assignment
Updated language in the SCRAM CAM, SCRAM HA, and SCRAM CAM+HA Participant Agreements
These enhancements are designed to better protect your organization and its agents.
SCRAMNET Device Assignment Enhancement
When it is time to assign equipment after adding your client to SCRAMNET, before you may continue with the assignment process, you will have to make a “Participant Agreement Acknowledgement.” The addition of this acknowledgement to the enrollment process grew out of a need for better recordkeeping. It is simply a record of which Agreement was used at the time of enrollment and does not impact the support you receive from SCRAM Systems.
You will be presented with two choices:
A SCRAM Systems-approved Participant Agreement WILL BE used for this client
A SCRAM Systems-approved Participant Agreement WILL NOT be used for this client
Participant Agreement Acknowledgement on the SCRAMNET Assign Equipment Page – click to enlarge
“The vast majority of SCRAM Systems customers will choose the first option…”
The vast majority of SCRAM Systems customers will choose the first option, “A SCRAM Systems-approved Participant Agreement WILL BE used for this client.” This option indicates that you are using a Participant Agreement that is currently available to you as a link in the SCRAMNET monitoring system.
Once you have chosen an option, a more detailed explanation of the choice you have made will appear:
First PA Acknowledgement Chosen – click to enlarge
Customers who use their own monitoring program participation agreements, which they have developed in-house, independent of SCRAM Systems, and are NOT stored on or accessed from SCRAMNET, should choose the second option:
Second PA Acknowledgement Chosen – click to enlarge
If you are unsure about the type of monitoring program participation agreement used by your organization, ask your supervisor or program administrator.
Completing the Device Assignment – Option 1
If you chose the “SCRAM Systems-approved” Participant Agreement Acknowledgement (first option), then a page with links to the available Agreements will appear, as per the established process.
Complete Assignment Page with Participant Agreement Links – click to enlarge
Print two copies (one for your records and one for the client) of the Participant Agreement and then select Complete Assignment.
Completing the Device Assignment – Option 2
If you chose the “NOT SCRAM Systems-approved” Participant Agreement Acknowledgement (second option), then the following page will not include links to any Agreements, and will instead display language that confirms your choice to NOT use a SCRAM Systems-approved Agreement.
Complete Assignment Page With Participant Agreement Disclaimer – click to enlarge
Provide the client with a copy of your program’s participation agreement from wherever it is housed in your organization’s internal storage resource as you normally would, and then select the Complete Assignment button to continue with the device assignment.
Participant Agreement Updates
In addition to the Participant Agreement Acknowledgement enhancement, the SCRAM CAM, SCRAM House Arrest (HA), and SCRAM CAM+HA Program Participant Agreements have been updated. Feedback from customers as well as our own Judicial Services team led us to make the following improvements in our Agreements:
Terminology used throughout the Agreements is more clearly defined in the opening paragraphs.
The description of how the Device monitors your Program Participants was clarified throughout.
Language that explicitly requires clients to maintain Internet service in their homes if required for Base Station operation was added.
Language that explicitly describes what qualifies as “Tampering” and how it is a violation of the Agreement has been clarified.
The “Swimming and Bathing” section has been replaced by a “Water and Heat Damage” section, which now also includes prohibitions regarding saunas and steam rooms.
New and Updated Participant Agreement Language – CAM Examples (click to enlarge)
Customers who have made minor customizations to their Agreements (equipment pricing only, e.g.) will see the new language appear in their custom Participant Agreements automatically.
Customers who have worked with SCRAM Systems to make material changes to the language within their Participant Agreements (altered or added new paragraphs with specific language) will need to work with their SCRAM Systems Account Managers or Sales Managers to request the updates; they will NOT occur automatically.
On, July 19, 2023, SCRAM Systems® will release an enhancement to the Ambient VOC Detected alert for your caseloads enabled for Test to Zero. With this enhancement, the Test to Zero functionality and parameters applied to a “Failed” breath test result will also apply to an “Ambient VOC Detected” result.
Test to Zero
When an “Ambient VOC Detected” result is received, SCRAMNET will send the RB Pro device an On Demand breath test request 20 minutes after receiving the alert. SCRAMNET will continue to send On Demand breath test requests after each subsequent Ambient VOC Detected alert, every 20 minutes until the flow path is clear and the client can provide a breath sample.*
On July 12, 2023, SCRAM Systems will release an enhancement to how SCRAMNET displays the SCRAM Remote Breath Pro EnrollmentPractice Test results.
During enrollment, the Enrollment breath test result will still reflect a BrAC value, but the Practice Test breath results will display as “- -” on the RB Results page.
Before Enhancement:
RB Results page – click to enlarge
After Enhancement:
RB Results page – click to enlarge
During the enrollment process, if you suspect the client has been drinking, complete the enrollment and practice tests process on the device. After ending the enrollment, send an On Demand test to the client’s device, or have the client complete a “voluntary” (Client-Initiated) breath test.
Scheduled, On Demand, and Client-Initiated breath test results are unaffected by this enhancement and will continue displaying the BrAC result value.
