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Author: Sara Hardy-Wilcox

Sara Hardy-Wilcox SCRAM CAM Device, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAMNET

SCRAMNET/OPTIX TouchPoint Integration Enhancement

On February 18, 2021, SCRAM Systems® will release a new option on the Stop Monitoring and Change Client Status pages in SCRAMNET®. This new option will allow you to inactivate/disable a SCRAMNET client and their linked SCRAM TouchPoint™ profile simultaneously.  

Inactivate the SCRAMNET Client Profile

Option One:

In SCRAMNET click the Stop Monitoring button on the client’s Equipment page.   

SCRAMNET Equipment page
click to enlarge

On the Stop Monitoring page, you have the option to automatically inactivate the client upon return of all equipment. When this option is updated to Yes, you now have the option to disable the client’s linked TouchPoint profile at the same time. Next to the TouchPoint Status option, simply toggle the Enabled option to Disabled and click the Complete Stop Monitoring button.

SCRAMNET Equipment page Stop Monitoring Options
click to enlarge

Option Two:

When inactivating the client’s SCRAMNET profile from the Status section, click the Edit link on the Client page.

SCRAMNET Client page
click to enlarge

On the Change Client Status page, toggle the TouchPoint Status from Enabled to Disabled. To complete the process, click the Inactivate Client button.

SCRAMNET Client page Change Client Status options
click to enlarge

The SCRAMNET client profile is inactivated and the client’s TouchPoint profile and any enabled services are automatically disabled.

Feedback

As always, please contact SCRAM Systems Customer Service with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Optix, SCRAM TouchPoint

SCRAMNET OPTIX New Client Filter Options

On February 4, 2021, SCRAM Systems® will be releasing two new enhancements to the Clients page in SCRAMNET Optix™ to support a focused management of the notifications generated by your SCRAM TouchPoint™ client caseload.

  1. New Action Type dropdown filter
  2. New Clear Filters link  

Action Type Filter

Use the Action Type filter menu to select the specific notification type you are looking for. Once you have selected the desired notification type, the Actions column will dynamically update and reflect all clients with that specific notification type. You can also combine the new Actions Type filter with any of the other dropdown filters available at the top of the page

SCRAM Optix Clients page
Click to enlarge

Clear Filters

The Clear Filters link will reset all the filters to the default settings when selected.   

SCRAM Optix Clients page
Click to enlarge

Feedback

As always, contact SCRAM Systems Customer Service with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Optix, SCRAM TouchPoint

SCRAM TouchPoint Transfer Client Enhancement

On December 17, 2020, SCRAM Systems® will release the new transfer client feature in SCRAM OPTIX™ for your SCRAM TouchPoint™ caseloads. With this new feature, you will be able to transfer a TouchPoint client to a new TouchPoint caseload for monitoring.  Here is how it works.

Once a TouchPoint client has been added into the system, you are able to transfer the client to a new TouchPoint caseload by selecting the Edit link next to the Monitoring Services on the client’s OPTIX Profile page.

TouchPoint Client Profile page
Click image to enlarge
TouchPoint Client Profile page

To view step-by-step instructions on how to transfer a client to a new caseload, click here.

TouchPoint Caseload Management

To ensure you can transfer a client from one caseload to another, the services enabled for the caseload the client will be transferred into must be identical to the services enabled in the caseload the client is currently in. This is true even if the client is not enabled for all the available services.

As a best practice, SCRAM Systems recommends you enable all TouchPoint services for all of your TouchPoint caseloads. Keeping the services consistent across all caseloads ensures there will not be any issues when you transfer a client to a different TouchPoint caseload for monitoring.

TouchPoint Manage Monitoring Service Settings page
Click image to enlarge

To view information on creating a TouchPoint caseload or how to update a current caseload, click here.

Feedback

As always, please contact SCRAM Systems Customer Service with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM TouchPoint

SCRAM TouchPoint Enhancements

On December 9, 2020, SCRAM Systems® will be adding Base Station notification reminders to your Electronic Monitoring (EM) Reminders client caseloads, and a New Documents message on the Clients list in SCRAM OPTIX™ alerting you to a new document shared from your client’s SCRAM TouchPoint™ application.  

EM Reminders Service

EM Reminders are push notifications sent to clients being monitored on one of SCRAM Systems’ electronic monitoring devices. These reminders are triggered by events generated in SCRAMNET® or SCRAMNET GPS®. The EM Reminders consist of generalized device communication and charging reminders with instructions for the client to follow.

The new push notifications are:

For CAM Clients:

Base Station Alerts In SCRAMNETPush Notifications
Low Base Station BatteryPlease plug in your base station.
Base Station Battery DepletedPlug in your base station.

For GPS Clients:

Beacon alerts in SCRAMNET GPSPush notifications
Battery Low (Beacon)Plug in your beacon.
Battery Critical (Beacon)Plug in your beacon immediately.
AC Unplug (Beacon)Check beacon power source.
No Communications (Beacon)Check your connection line.

For a full list of EM Reminders click here.

Documents Service

Once a client has shared a new image from their SCRAM TouchPoint app on their smartphone, the Actions column on the OPTIX Clients page will now display a message of New Documents. Click on the message link to navigate to the client’s Documents page and select the Received tab to view the shared image.

SCRAM OPTIX Clients list page
Click image to enlarge.
OPTIX Client Documents page
Click image to enlarge.

Feedback

As always, please contact SCRAM Systems Customer Service with questions or recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Mobile, SCRAM TouchPoint

SCRAM TouchPoint Client Application Enhancements

On November 4, 2020, SCRAM Systems® will release two new SCRAM TouchPoint™ client application enhancements for the Documents service and for the Client Check-In service.

Documents Service

Clients can now save all shared documents to their smartphones. This gives clients better access to complete required forms and return them to you, as well as improved document management capabilities.

TouchPoint Client Application Document Capture Screen
TouchPoint Client Application Document Capture Screen (click to enlarge)
iPhone Social Sharing Window
iPhone Social Sharing Window (click to enlarge)

Client Check-In

After a client completes a check-in and taps the Submit button, a banner will display on the bottom of the screen with a message of Check-In Submitted and the date. This verifies the check-in has been completed successfully.

TouchPoint Client Application Home Screen
TouchPoint Client Application Home Screen (click to enlarge)

Error Banners

In addition, three new error banners help to identify issues that may prevent a check-in from being completed by the client. Quickly troubleshoot the possible cause for the error based on the error message. 

TouchPoint Client Application Check-In Error Message
TouchPoint Client Application Check-In Error Message (click to enlarge)
TouchPoint Client Application Check-In Error Message
TouchPoint Client Application Check-In Error Message (click to enlarge)
TouchPoint Client Application Check-In Error Message
TouchPoint Client Application Check-In Error Message (click to enlarge)

Feedback

As always, please contact SCRAM Systems Customer Service with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Remote Breath Device

SCRAM Systems Remote Breath Enhancement

On Thursday October 22, 2020, SCRAM Systems® will release an update to the Device Enrollment process for clients who provide a positive breath test during the Device Enrollment period. After the release, all practice tests with a BrAC above the agency’s threshold will be noted as Practice Test – Failed on the RB Results page. In addition, once the Device Enrollment is completed by powering down the device, the device will automatically power back up and request a test be completed by the client.  This automatic test will follow the same process followed when a positive breath sample has been provided.

SCARMNET Client's RB Results page
SCARMNET Client’s RB Results page (click to enlarge)

Feedback

As always, please contact SCRAM Systems Customer Service with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM TouchPoint

SCRAM TouchPoint Caseload Management

With a release scheduled for Wednesday October 28, 2020, SCRAM TouchPoint™ users with a permission set of Administrator or Manage Caseloads can create new TouchPoint caseloads, as well edit current caseloads. With this enhancement you have more control over which services are available for each of your TouchPoint caseload and better management of your SCRAM TouchPoint program.  

For more information, visit the Caseload Management Help page where you can view the step by step instructions on,

  • How to Navigate to the Manage Caseloads Page
  • How to Add a New TouchPoint Caseload
  • Edit/Update a Current TouchPoint Caseload
  • How to Add TouchPoint to a Current Electronic Monitoring Caseload

Feedback

As always, please contact SCRAM Systems Customer Service with any questions or recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Optix

New: OPTIX Analytics Reports

On Thursday, October 15, 2020, SCRAM Systems® will reveal a new OPTIX Analytics tab in SCRAM OPTIX®. Our new, advanced OPTIX Analytics reports will provide you with a series of interactive data visualizations that deliver a graphical status of your program’s inventory, clients’ monitoring and compliance status, and trends over time.

OPTIX Analytics page
OPTIX Analytics

Selecting a data field within each tile, dynamically updates the information displayed for the report. 

Analytics Current Inventory Report
Analytics Current Inventory Report

To learn more about the specific information available within each report, visit the Analytics section located on the OPTIX Help page.

OPTIX Help page, Analytics section
OPTIX Help page, Analytics section

Feedback

As always, please contact SCRAM Systems Customer Service with questions or recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Mobile, SCRAM Optix, SCRAM TouchPoint

SCRAM OPTIX and SCRAM TouchPoint Updates

Effective September 22, 2020, SCRAM Systems® will release four new updates for your SCRAM TouchPoint™ caseload. Updates included in this release:

  1. A New TouchPoint Tile Icon
  2. New Document Shared Confirmation Banner
  3. New Notification Badge for a Received Document in the SCRAM TouchPoint App
  4. New SCRAM TouchPoint Client Self Help Link

New TouchPoint Tile

The TouchPoint tile on the SCRAM OPTIX® Dashboard has a new icon. The administrative functionality remains the same. Click on the Go To TouchPoint button within the tile, to open the Manage TouchPoint page. From here, access the Manage Check-In information and the Messaging Text to All feature.

Optix Dashboard with TouchPoint Tile highlighted
OPTIX Dashboard TouchPoint Tile (click to enlarge)

New Document Shared Confirmation Banner

On the client’s Document page, once you have uploaded a document and then selected the Share option, a green Document Shared verification banner will display on the top of the screen confirming you have successfully shared the document with your client.

Client's Documents Page
Client’s Documents Page (click to enlarge)

New Notification Badge for a Received Document in the SCRAM TouchPoint App

After sharing a document from the client’s Document page in SCRAMNET OPTIX, the Documents tile within the client’s app will display a red notification badge. In addition, when the client taps the Documents tile, the Received tab will also display a red notification badge alerting them to a new document shared by you.

SCRAM Client TouchPoint App Documents Tile highlighted SCRAM TouchPoint Documents Received Tab

SCRAM TouchPoint App Client Self Help

Your TouchPoint clients can now access the Client TouchPoint Installation document, video installation instructions and Frequently Asked Questions document by selecting the Need Help? link located on the email entitled Verify Your Email Address, and on the SCRAM TouchPoint app Sign In screen.

Tap the Need Help? link, to open the support page where the documents and video can be found.

TouchPoint Verify Email SCRAM TouchPoint App Sign In SCRAM Systems TouchPoint Client Help

Feedback

As always, please feel free to contact SCRAM Systems Customer Services at 1-303-785-7879 with any recommendations for system improvements.

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Sara Hardy-Wilcox SCRAM Optix, SCRAM TouchPoint

Enhanced Navigation within SCRAM OPTIX for SCRAM TouchPoint Caseload Management

Effective September 3, 2020, SCRAM Systems® has improved access to the Manage TouchPoint page with the addition of a new SCRAM TouchPoint™ tile on the SCRAM OPTIX® Dashboard.

Optix Dashboard with TouchPoint tile highlighted

Click on the Go To TouchPoint button within the tile, to open the Manage TouchPoint page. From here, access the Manage Check-In information and the Messaging Text to All feature.

Additional updates to the Manage TouchPoint page include:

  • The top banner will now display as SCRAM TouchPoint.
  • An Optix icon will provide a smooth transition back to the OPTIX Dashboard.
  • An Add Client button navigates you directly to the Create New TouchPoint Profile page.  
Manage TouchPoint page with Manage Check-In tab displayed

Feedback

As always, please feel free to contact SCRAM Systems Customer Services at 1-303-785-7879 with any recommendations for system improvements.

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