On December 9, 2020, SCRAM Systems® will be adding Base Station notification reminders to your Electronic Monitoring (EM) Reminders client caseloads, and a New Documents message on the Clients list in SCRAM OPTIX™ alerting you to a new document shared from your client’s SCRAM TouchPoint™ application.
EM Reminders Service
EM Reminders are push notifications sent to clients being monitored on one of SCRAM Systems’ electronic monitoring devices. These reminders are triggered by events generated in SCRAMNET® or SCRAMNET GPS®. The EM Reminders consist of generalized device communication and charging reminders with instructions for the client to follow.
The new push notifications are:
For CAM Clients:
| Base Station Alerts In SCRAMNET | Push Notifications |
| Low Base Station Battery | Please plug in your base station. |
| Base Station Battery Depleted | Plug in your base station. |
For GPS Clients:
| Beacon alerts in SCRAMNET GPS | Push notifications |
| Battery Low (Beacon) | Plug in your beacon. |
| Battery Critical (Beacon) | Plug in your beacon immediately. |
| AC Unplug (Beacon) | Check beacon power source. |
| No Communications (Beacon) | Check your connection line. |
For a full list of EM Reminders click here.
Documents Service
Once a client has shared a new image from their SCRAM TouchPoint app on their smartphone, the Actions column on the OPTIX Clients page will now display a message of New Documents. Click on the message link to navigate to the client’s Documents page and select the Received tab to view the shared image.
Feedback
As always, please contact SCRAM Systems Customer Service with questions or recommendations for system improvements.