On July 25, 2024, SCRAM Systems will release an enhancement to help you identify the Active, Successful, and Completed status markers for Activities within a Supervision plan. Currently, all three (3) status markers are green. With this enhancement, the Active marker will now be light blue.
 | If you don’t see the enhancement in SCRAM Nexus, please clear your cache and cookies and refresh your browser window. |
This color enhancement is reflected throughout the SCRAM Nexus software.
On July 11, 2024, SCRAM Systems will release enhancements for your client Check-In and Document-sharing Caseloads. Specifically:
 | The latest version of the TouchPoint app will be available to clients in the app stores. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones to automatically update their apps to make this process easier. |
| Not seeing the enhancement in SCRAM Optix? Clear your cache and cookies and refresh your browser window. |
When a client is not required to answer questions during a TouchPoint check-in, you may remove that requirement for current Check-In Groups or create a new Check-In Group with the questions removed.
New Check-In Group
When creating a new Check-In Group, select the checkbox next to the statement “Check-In With No Questions” to remove all questions from the check-in.
Edit a Current Check-In Group
To remove the questions from a current Check-in Group, select the Edit link and the checkbox next to “Check-in Group With No Questions.”
During a Check-In, once the client has selected the Check-In button within the TouchPoint mobile application and completes the Biometric verification (fingerprint or face ID), they will be prompted to take a photo and submit the check-in.
The client may share images from their TouchPoint mobile application from the Documents Capture screen. With this update, the client may also share Word documents and PDF files from their mobile application.
Once the client has saved a document to the smartphone, on the Document Capture screen:
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In SCRAM Optix, access the Received section of the Documents Capture page for the client, and then open the Action dropdown menu to download the shared file.
At 5:00 AM MDT on Thursday, June 27, 2024, SCRAM Systems released an enhancement to the SCRAMNET GPS Suspend Alerts feature.
The Suspend Alerts feature in SCRAMNET GPS is used to suspend alerts from appearing on the Dashboard and to pause notifications from being sent for specific clients during a specified time period. This is useful when you know alerts will be generated and there is no need for supervising authorities to take any action. For example, a client in the hospital might generate ‘No Communication’ and ‘No Location’ events while admitted, due to the hospital building’s impaired environment, but the client’s location and condition is known; so there is no need to take action.
Alerts can be suspended by selecting Suspend Alerts from the context dropdown menu next to the client’s name on the SCRAMNET GPS Dashboard:
Prior to this release, SCRAMNET GPS offered two options for suspending alerts:
| The ‘Suspend Alerts to Call Center Only’ option is only visible to accounts using the GPS Monitoring Center service. |
Previously, to suspend alerts users had to first toggle the Enable Suspend Alerts button to ON before selecting the suspension timeframe. With this release, the toggle button has been removed. Users may configure the suspension directly without first setting the button to ON.
Although the toggle is gone, the ON / OFF badge in the Suspend Alerts tab is still used to indicate at a glance if a suspension is active, without having to click into the tab.
Thursday’s release introduced a third Suspend Alerts option in addition to the two described above: Suspend Specific Alerts (by Dashboard Column). This option supports suspending specific alerts that appear in the columns on the SCRAMNET GPS Dashboard. This is useful when you want to suspend some alerts, but don’t want to suspend all alerts. For example, you could suspend ‘No Communication’ and ‘No Location’ events, but leave ‘Tamper’ events active. To use this new feature:
Upon selecting Save, the Suspend Specific Alerts dialog window will appear:
Select Yes on the dialog window to confirm your new alert suspension schedule. It will appear in a table beneath the Save button at the bottom of the page:
Additionally, Suspend Alerts by Dashboard Column supports multiple and recurring suspensions. To schedule multiple suspensions:
Schedules may be for overnight, or may last longer than 24 hours. Please note, however, that no part of a scheduled suspension can overlap with any other scheduled suspension. For example:
| Start Date | Start Time | End Date | End Time | Result |
|---|---|---|---|---|
| June 26 | 11:00 PM | June 27 | 7:00 AM | This is an overnight schedule and will end the next morning |
| June 26 | 11:00 PM | June 30 | 7:00 AM | The suspension will start June 26 at 11:00 PM and continue until June 30 at 7:00 AM |
Scheduled suspensions can be recurring. For example, alerts can be suspended every day for the next five days, or every Monday, Wednesday, and Friday. When creating the suspension select the Repeating Occurrence radio button to reveal the Frequency options. Then select the desired Frequency:
Once you Save the alert suspension schedule(s) and select Yes to confirm in the dialog window, the recurring suspension(s) will appear the table at the bottom of the page:
The Dashboard visually indicates if all alerts are suspended or if only alerts for specific columns are suspended. Suspended columns are highlighted in red. Alerts for other columns will continue to appear and function normally. Mouse over the client’s name to see details of the alert suspension:
To delete an “Active” or “Scheduled” suspension, simply select the Delete (x) icon at the far right of the row you wish to delete:
Deleting an active or scheduled suspension deletes the entire series, as indicated in the End Suspension dialog window.
Select Yes to confirm you wish to end the alert suspension series.
Audit entries are added to the Audit Report when schedules are created, deleted, become active, or end.
On June 27, 2024, SCRAM Systems will release an enhancement that allows you to adjust and waive individual fees during the client Activity setup and on their Fee Amounts page.
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The Activity Fee section has a new “Options” column that allows you to Edit or Waive Activity fees for the client during enrollment.
After adjusting any Activity Fee, select the Add Activity button to save the changes.
During the monitoring program, you may also adjust the Activity fees from the client’s Fee Amounts page.
On June 12, 2024, SCRAM Systems will unveil an enhanced Equipment RMA Request page accessible from the SCRAM Systems Help & Support page. The new design contains a significant upgrade to streamline the workflow and improve your experience.
The newly designed page includes:
| Not seeing the enhancement in SCRAM Systems Help & Support page? Clear your cache and cookies and refresh your browser window. |
On the SCRAM Troubleshooting article, select the product and issue to view step-by-step instructions.
SCRAM CAM Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, SCRAMNET
On June 12, 2024, SCRAM Systems will release two enhancements centered around the process of checking in a device as damaged.
| Not seeing the enhancement in SCRAMNET? Clear your cache and cookies and refresh your browser window. |
When stopping the monitoring, for your client in SCRAMNET, you may flag a device as damaged by setting the “Check in previous [Device type] as Damaged?” option to Yes. Once set, add a note explaining why you flagged the device as damaged, and then complete the stop-monitoring process as usual.
Once the device status is updated to either “Pending Removal” or “Awaiting Return” based on the Stop Monitoring page selection, complete the process to return the device to your inventory.
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Once a device has been flagged as damaged, you may view the notes associated with the damaged device on the Device Details page in SCRAMNET.
This information is helpful to reference when troubleshooting a device or requesting an RMA.
| The damage notes will remain visible on your Device Details page until the device is returned and serviced at SCRAM Systems. At that time, they will no longer be visible. |
On June 12, 2024, SCRAM Systems will release multiple enhancements to SCRAM 24/7.
| Not seeing the enhancement in SCRAM 24/7? Clear your cache and cookies and refresh your browser window. |
When viewing or editing an Activity’s fee, an “Apply to All Clients” column indicates whether the adjusted fee has been applied to all current and future clients or will only apply to future clients.
While editing a fee, when you select the “Yes” option to apply this updated fee to currently active and future clients, a checkmark will appear in the “Apply to all Clients” column.
As fees for activities are disabled, you may continue billing or remove that fee from currently active clients.
When you select the “Yes” option to continue billing current active clients, a lock icon will appear next to the disabled fee’s name.
When removing or suspending an Activity for your client in SCRAM 24/7, you may flag a device as damaged by setting the “Check in previous [Device type] as Damaged?” option to Yes. Once set, add a note explaining why you flagged the device as damaged, and then complete the stop-monitoring process as usual.
Once the device’s status is updated to “Awaiting Return,” complete the process of returning it to your inventory.
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Once a device has been flagged as damaged, you may view the notes associated with the damaged device on the Device Details page in SCRAMNET.
This information is helpful to reference when troubleshooting a device or requesting an RMA.
| The damage notes will remain visible on your Device Details page until the device is returned and serviced at SCRAM Systems. At that time, they will no longer be visible. |
On June 6, 2024, SCRAM Systems will release three SCRAM TouchPoint Location feature enhancements:
| The latest version of the TouchPoint app will be available to clients in the app stores. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones to automatically update their apps to make this process easier. |
| Not seeing the enhancement in SCRAM Optix? Clear your cache and cookies and refresh your browser window. |
During a client’s TouchPoint monitoring program, you may now view in real-time whether or not the client has the SCRAM TouchPoint application’s location access permissions set to “Always Allow” the location data to be shared. The SCRAM TouchPoint Location tab will display “Compliant” when the client’s smartphone location permissions are set to Always Allow for the TouchPoint app, and will display “Non-Compliant” when the client has selected something other than Always Allow.
Additionally, when location services access is set to any option other than Always Allow, an event will be generated with a time and date stamp indicating when location services were disabled.
As soon as the client updates the location service settings on their smartphone to “Always Allow” location access, a new event will be generated with the updated “Compliant” status.
 | Android smartphones only: An event of Non-Compliant is reported within one minute of the change to the smartphone’s location service settings, however, the update from Non-Compliant to Compliant (location services enabled) may take up to 12 hours to be reported to the monitoring software. |
For clients on a Nexus Supervision Plan with Location Verification enabled, when accessing the Location page, the “Time” column for an individual Location Record will now clearly indicate whether the location record was captured prior to, during, or after the scheduled appointment timeframe, thus aiding in interpreting the location data presented.
When viewing the Location Record for a client’s appointment, the “Time” column displays “Prior to Appt.” for location points gathered before the appointment start time, and “After Appt.” for location points gathered after the appointment.
When there is no notation, the location points were captured within the appointment timeframe.
Currently, any time the client restricts access to their smartphone’s location data, the SCRAM TouchPoint application prompts the client to allow access to this data by sending push notifications, a pop-up, and a red banner within the application itself. These notifications will continue until the client updates the application’s location permissions.
With this update, you may disable the Location Verification feature on the client’s Profile page when it is not required for client monitoring. Once disabled, regardless of the smartphone location access settings, the client will no longer be prompted to share their smartphone’s location data. Additionally, the on-demand Locate Now feature will no longer be available.
At 5:00 AM MDT on Thursday, May 23, 2024, SCRAM Systems released two enhancements to SCRAMNET GPS:
While in Pursuit Mode, the SCRAM GPS device acquires and transmits location points every 15 seconds. The high frequency of location point acquisition and transmission during Pursuit Mode can sometimes lead to confusing map results; specifically:
New features have been added to Pursuit Mode to help clarify each of these two occurrences.
Due to the rapid acquisition and transmission of location points during Pursuit Mode, there is an increased possibility that the Locator (SCRAM GPS device) will sometimes send a location point to the monitoring system more quickly than it can be verified. When the SCRAMNET GPS monitoring system receives an unverified location point, it labels it as “inconclusive” and cannot display it on the map.
With this release, SCRAMNET GPS will display a 10-second message which explains, “The Locator sent an inconclusive location,” the exact time the inconclusive location was sent, and to expect the next location point in approximately 15 seconds (see arrow below).
During Pursuit Mode, there is also an increased possibility that the SCRAMNET GPS monitoring system will receive multiple location points at the same time. This can be confusing when viewed on the map because the sequence of the points is unknown.
With this release, when the monitoring system receives multiple location points at once, each point will automatically be sequenced and separated by one second when displayed on the map in SCRAMNET GPS (see circle above).
When accessing the Profile tab for clients, SCRAM GPS Monitoring Center customers may notice a new “GPS Monitoring Center Settings and Preferences” section beneath the client photo.
This new section and checkbox support a future SCRAM GPS Monitoring Center feature that is currently entering beta testing, and the checkbox does not impact anything at this time.
At 11:00 PM MDT on April 30, 2024, SCRAM Systems® will release a firmware update to the SCRAM Remote Breath Pro (RB Pro) device, which will result in multiple enhancements to your Remote Breath client Caseloads.
 | Firmware Download Tips:
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Enhancements included in this firmware update:
Currently, when the device prompts the client to provide a breath sample, it will “wake up,” provide visual instructions on screen, an audible tone, and a solid red light to alert the client that it is time to give a breath sample. The screen will continue to display the instructions and an audible alert sound until the client completes the breath test or the Grace Period expires. If the client does not provide a breath sample in a timely manner, this causes the device to consume a lot of its battery power.
With this update – to conserve power and extend battery life between charges – if the client is not actively blowing into the breath tube 30 seconds after the initial breath test alert, then the screen will “sleep.” All three of the green, blue, and red indicator lights will remain on. Specifically, the red light remains on to remind the client a breath test is pending.
At set intervals throughout the Grace Period, the device’s screen will “wake up” and produce an audible tone to remind the client to complete the breath test as well.
When the client sees a solid red light on the device, with or without on-screen instructions, this indicates a pending breath test. If the screen is asleep, instruct the client to press one of the buttons on the side of the device to “wake” it, and then follow the on-screen prompts.
| When the device’s battery level is Low or Critically Low, the red indicator light flashes continuously and does not stay solid to signify a pending breath test. Instruct the client to press one of the buttons on the side of the device if the screen is asleep, follow the on-screen prompts to complete a breath test, and then connect the device to a charging cable. |
| Enhancement Update: On December 4th, 2024 SCRAM Systems updated this Ambient VOC Detected Mitigation process. You may view the updated process here. |
Once a breath test has been requested for the client, and before the RB Pro prompts the client to “Align Eyes,” the device will complete a VOC (Volatile Organic Compound) flow path check. When the device detects a VOC in the breath flow path, “Remove Straw and Place Unit In Well Ventilated Area” will be displayed on the screen:
Instruct the client to follow the on-screen instructions by having the client:
After a period of time, the RB Pro’s screen will update to “Blow Again” and the device will complete a second VOC flow path check.
If VOCs are still detected, the screen will update to “Please Wait,” then “Remove Straw and Place Unit In Well Ventilated Area” for an additional period of time…
…followed by “Please Wait” with a timed countdown:
At the end of the countdown, the device will complete another VOC flow path check.
After three to four attempts (depending on the level of VOCs detected), if VOCs are still being detected, the screen will update to “Monitoring.” In SCRAMNET, an “Ambient VOC Detected“ result will be displayed on the client’s RB Results page.
| When the client is set up for Test to Zero, an On-Demand test will be sent – automatically – 20 minutes after the “Ambient VOC Detected” test result is received in SCRAMNET. |
When a breath test is requested, if the client is actively blowing into the device without being prompted, a new “Stop Blowing” message will be displayed on the device’s screen. The client should follow the on-screen instructions when providing a breath sample.
Currently, when an RB Pro is in “sleep” mode, the green, blue, and red lights to the right of the RB Pro display screen will turn off. With this firmware update, the lights will remain on, even during sleep.
In addition to the lights remaining on, the blue and red lights will display as solid or flashing, based on the device’s current status. Indicator light statuses are:
Periodically, the screen will wake up when the device is in sleep mode. This occurs during communication with SCRAMNET, or when an indicator light’s status changes. The client should be instructed to follow on-screen prompts when appropriate.
With this update, the device will now go to sleep during inactive periods while connected to a Wi-Fi network. This will extend the battery life between charges while connected to Wi-Fi.
| Internal testing has revealed that – thanks to this firmware update – battery life more than doubled as compared to the current battery life of an RB Pro device connected to a Wi-Fi network. Regardless of this improvement, the client should still be instructed to connect the device to a charging cable whenever possible to ensure proper device operation. |