SCRAM TouchPoint Location Services Enhancements

On June 6, 2024, SCRAM Systems will release three SCRAM TouchPoint Location feature enhancements:

1. The SCRAM Optix Location tab will display “Compliant” or “Non-Compliant” depending on the location service settings the client has chosen for the SCRAM TouchPoint Mobile app.
2. For clients on a Nexus Supervision Plan with Location Verification enabled, Location Records will now indicate whether the location record was captured before, during, or after the scheduled appointment.  
3. The TouchPoint Location Verification service may now be disabled at the client level for clients who do not need to report their location as part of their monitoring program.

	The latest version of the TouchPoint app will be available to clients in the app stores. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones to automatically update their apps to make this process easier.
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Compliant and Non-Compliant Smartphone Location Access

During a client’s TouchPoint monitoring program, you may now view in real-time whether or not the client has the SCRAM TouchPoint application’s location access permissions set to “Always Allow” the location data to be shared. The SCRAM TouchPoint Location tab will display “Compliant” when the client’s smartphone location permissions are set to Always Allow for the TouchPoint app, and will display “Non-Compliant” when the client has selected something other than Always Allow.

Additionally, when location services access is set to any option other than Always Allow, an event will be generated with a time and date stamp indicating when location services were disabled.

As soon as the client updates the location service settings on their smartphone to “Always Allow” location access, a new event will be generated with the updated “Compliant” status.

Android smartphones only: An event of Non-Compliant is reported within one minute of the change to the smartphone’s location service settings, however, the update from Non-Compliant to Compliant (location services enabled) may take up to 12 hours to be reported to the monitoring software.

Location Verification Notation “Prior to” and “After” an Appointment

For clients on a Nexus Supervision Plan with Location Verification enabled, when accessing the Location page, the “Time” column for an individual Location Record will now clearly indicate whether the location record was captured prior to, during, or after the scheduled appointment timeframe, thus aiding in interpreting the location data presented. 

When viewing the Location Record for a client’s appointment, the “Time” column displays “Prior to Appt.” for location points gathered before the appointment start time, and “After Appt.” for location points gathered after the appointment.

When there is no notation, the location points were captured within the appointment timeframe.

Disable Location Verification Services

Currently, any time the client restricts access to their smartphone’s location data, the SCRAM TouchPoint application prompts the client to allow access to this data by sending push notifications, a pop-up, and a red banner within the application itself. These notifications will continue until the client updates the application’s location permissions.  

With this update, you may disable the Location Verification feature on the client’s Profile page when it is not required for client monitoring. Once disabled, regardless of the smartphone location access settings, the client will no longer be prompted to share their smartphone’s location data. Additionally, the on-demand Locate Now feature will no longer be available.