SCRAM 24/7 Enhancements – SCRAM Help & Support

On June 12, 2024, SCRAM Systems will release multiple enhancements to SCRAM 24/7.

When viewing an activity fee, a new column displays whether the fee has been applied to all clients or will only be applied to future clients.
When deactivating an activity fee, a lock icon will be displayed next to the fee’s name when a fee is still being applied to currently active clients.
You will now have the option to flag a device as damaged when Suspending or Removing an EM Activity for the client.
The notes entered for a device being checked in as damaged will now be visible on the Device Details page in SCRAMNET.

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Apply to All Clients Column

When viewing or editing an Activity’s fee, an “Apply to All Clients” column indicates whether the adjusted fee has been applied to all current and future clients or will only apply to future clients.

Activity Details page- Apply to All Clients Checkbox Not Selected (click to enlarge)

While editing a fee, when you select the “Yes” option to apply this updated fee to currently active and future clients, a checkmark will appear in the “Apply to all Clients” column.

Edit Activity Fee Amounts- “Apply to all active client” Set at Yes (click to enlarge)

Activity Details page- Apply to All Clients Checkbox Selected (click to enlarge)

Disabled Fee Lock Icon

As fees for activities are disabled, you may continue billing or remove that fee from currently active clients.

When you select the “Yes” option to continue billing current active clients, a lock icon will appear next to the disabled fee’s name.

Disabled Activity Fee with Lock Icon (click to enlarge)

Suspend or Remove Activity and Check In Device as Damaged

When removing or suspending an Activity for your client in SCRAM 24/7, you may flag a device as damaged by setting the “Check in previous [Device type] as Damaged?” option to Yes. Once set, add a note explaining why you flagged the device as damaged, and then complete the stop-monitoring process as usual.

Remove Equipment page (click to enlarge)

Client Summary page, Equipment Status of Awaiting Return (click to enlarge)

Once the device’s status is updated to “Awaiting Return,” complete the process of returning it to your inventory.

When scheduling the stop monitoring for a later date, you cannot flag a device as damaged.
Flagging a device as damaged on the Remove Equipment page does not automatically update its status to “In Inventory.” You must complete the check-in process.
When a device is flagged as damaged on the Replace Equipment page, it will automatically be updated to an “In Inventory” status.

Device Details Damage Notes

Once a device has been flagged as damaged, you may view the notes associated with the damaged device on the Device Details page in SCRAMNET.

SCRAMNET Device Details page (click to enlarge)

This information is helpful to reference when troubleshooting a device or requesting an RMA.

The damage notes will remain visible on your Device Details page until the device is returned and serviced at SCRAM Systems. At that time, they will no longer be visible.