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Author: Sara Hardy-Wilcox

Sara Hardy-Wilcox SCRAM Ally, SCRAMNET GPS

SCRAM Ally (Victim Notification) Enhancement for iOS

On August 14th, 2025, a new version of the SCRAM Ally (Victim Notification mobile application) will be available for iOS users in the Apple Store. The enhancements in version 2.1.1 (2) include:

  • Logging into multiple Ally applications on multiple devices
  • Updated Push Notifications, Location Service, and Motion Activity Disabled banners
  • Location information availability when the Ally Victim uses the application to call for help
Tips
  • As a best practice, SCRAM Systems recommends that all SCRAM Ally Victim app users enable their smartphones to automatically update their apps to make this process easier.
  • For accurate, continuous monitoring, SCRAM Ally requires permission to send Push Notifications, access Location Service, and Motion & Fitness Activity. SCRAM Ally requires these permissions to properly monitor Victims and deliver important alerts with regard to Victims’ proximity to their assigned individuals.
TipTip: After updating the SCRAM Ally app, it is important that your Victim users open the app and visit the Homepage. This action will ensure alert notifications function properly.

Logging into Multiple Devices

If the client is currently logged into the Ally application on their smartphone and they attempt to log into the application on a second device, for example, an iPad or second smartphone, the following pop-up message will display on the second device: “Your Ally account is already registered with another phone. If you choose to continue, the account on your prior phone will be disabled, and only this phone will be used for monitoring. Do you want to continue?”

The Ally victim user is presented with two options to move forward. If they select:

  1. Continue/OK – The user is automatically logged out of the first device and may sign into the app on the second device. The first device will display a message of, “Your Ally account is registered with a new phone. Your Ally account will be disabled on this phone and will not be used for monitoring.”
  2. Cancel – This will cancel the login attempt on the second device, keeping the victim signed in on the first device. In this case, the first device is the smartphone being monitored.

Updated Push Notifications, Location Service, and Motion Activity Disabled Banners

For accurate, continuous monitoring, SCRAM Ally requires permission to send Push Notifications, access Location Service, and Motion & Fitness Activity. Even when the app requires permissions to function properly, Apple recommends making these permissions optional to give users more control over their data.  

SCRAM Ally requires these permissions to properly monitor Victims and deliver important alerts with regard to Victims’ proximity to their assigned individuals. When Ally does not have these permissions, the following dialogs are displayed:

SCRAM Ally App Requests to send Push Notifications
SCRAM Ally App Requests Access to Location Service
SCRAM Ally Requests Access to Motion & Fitness Activity

If Victim users do not grant permission to these services, the following banner warnings are displayed in the SCRAM Ally app:

Warning Banner: Push Notifications are Disabled
Warning Banner: Location Service is Disabled
Warning Banner: Motion & Fitness Activity is Disabled

Additionally, when the Location Service is disabled, a critical alert is generated in SCRAMNET GPS. It is important to address this alert as it indicates the Victim is not properly monitored:

SCRAMNET Alert: Location Service Disabled – Victim (click to enlarge)

Location Information Availability when the Ally Victim Uses the Application to Call for Help

When Location Services are enabled for the Ally application and the victim uses the app to call the emergency number displayed, the current location information is reported.

If the victim disables Location Services while the application is open, when they call the emergency number displayed, the last known location will be reported.

If the victim disables Location Services and then closes the application on their smartphone, once reopened, unless Location Services are enabled, no location information is reported when making an emergency call from within the Ally application.

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Sara Hardy-Wilcox SCRAM Remote Breath Device

SCRAMNET Remote Breath Suspend Monitoring Enhancement

On July 16, 2025, SCRAM Systems® will release an enhancement for your Remote Breath Pro client Caseload. With this release, you may suspend your client’s monitoring and billing without using the Stop Monitoring process and unenrolling the device.

While a client is on your program, there may be a scenario where you need to suspend their monitoring temporarily. This enhancement allows you to set a suspension start and end date to temporarily stop monitoring and billing for a client for up to 30 days.

To suspend a client’s monitoring, 

  1. Navigate to the client’s Equipment page and select the Suspend Monitoring button.
Client’s Equipment Page, Suspend Monitoring Button – click to enlarge
  1. On the Suspend Monitoring page, enter the start and end date and time, and the Suspension Reason.
    • When selecting the start date, you may enter the current date or schedule the suspension of monitoring for a future date.
  2. Select the Complete Suspend Monitoring button.
Suspend Monitoring Page – click to enlarge

Once the suspension period has begun, the Monitoring Type banner and the Status column will display a status of “Suspended.”

Monitoring Status Displaying Suspended – click to enlarge
InformationDuring the suspension period:
  • The client’s Remote Breath Pro device will continue to display Monitoring on the screen.
  • On-Demand and “Client-Initiated” testing is not available.
  • The client will not be prompted to provide a breath sample.
  • Only Calibration Required alerts are generated when required.

Once the suspension period has ended, monitoring and billing will resume, “On Demand” and “Client-Initiated” tests are available, and the status will reflect active monitoring.

You may select the Resume Monitoring button to end the current suspension or the Edit Suspension button to update the suspension details.   

Edit Suspension and Resume Monitoring Buttons – click to enlarge

A history of the suspension details may be viewed on the client’s Notes page.

Client’s Notes page with Suspension Results Displayed – click to enlarge

You may also suspend a client’s monitoring or edit and resume monitoring from their Monitoring sub-tab.

Client’s Monitoring Sub-Tab – Click to enlarge
Client’s Monitoring Sub-Tab – Click to enlarge

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Sara Hardy-Wilcox SCRAM Nexus, SCRAM Optix, SCRAMNET GPS

SCRAM Document Management Enhancement

On July 9, 2025, SCRAM Systems released a client Document Management enhancement within SCRAM Optix, SCRAMNET GPS and SCRAM Nexus.

If you don’t see the enhancement, please clear your cache and cookies and refresh your browser window.

SCRAM Documents Page Enhancement

When viewing the client’s Documents page, you will notice a redesign. The “Documents, Received, and Trash Bin” options have been consolidated into an ellipsis menu, and the “Upload File” button has been moved to the right side of the page.

SCRAM Optix Documents Page – click to enlarge
SCRAM Nexus Documents Page – click to enlarge
SCRAMNET GPS Documents page – click to enlarge
Example of Notification Badge – click to enlarge

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Sara Hardy-Wilcox SCRAM 24/7

SCRAM 24/7 Enhancements

On April 30th, 2025, SCRAM Systems will release multiple enhancements for your SCRAM 24/7 program.

These enhancements are:

  1. Updates to the personally identifiable information (PII) that is available on the Add 24/7 Client page and the client’s Profile page.
  2. Google Address validation for client address on the Add 24/7 Client page in the Contact Information section.
  3. On the client’s Summary page, the Maintenance hyperlink located in the Options column will now display as “Bracelet Maintenance.”
  4. For clients participating in a CAM+HA or House Arrest Activity, an Activate Lockdown hyperlink is available in the Options column.

Personally Identifiable Information (PII)

When adding a new client to the system, you will notice five additional required fields in the Personal Information section on the Add 24/7 Client page and some dropdown menu option updates. These updates allow you to include more detailed PII for your clients.

The additional PII fields are:

  1. Race (multiple select)
  2. Height
  3. Weight
  4. Eye Color
  5. Hair Color

Updated dropdown menus include the following:

  • Gender
  • Ethnicity
Personal Information Section – Gender, Ethnicity, and Race options.
Personal Information Section – Height, Weight, Eye and Hair Color options

You may also update an existing client’s PII on their Profile page.

Client Contact Information

On the Add 24/7 Client page, you will notice a new Address Type dropdown menu, and the options for the Phone Type dropdown menu have been updated.

Address Type Dropdown Menu Options
Contact Information Section – Phone Type Dropdown Menu

While entering the address details, you will notice an address validation warning.

Contact Information Section – Possible Address Error Message

As you continue to add the details, Google will validate the address, and a suggested address will be available for you to select.

contact Information Section – Google Verified Address Suggestion
Tips
  • While entering the client’s address, you may save the information regardless of whether a Google-verified address suggestion is available to select.
  • After the release of this enhancement, your current clients’ address type will display as “Other.” You may update this option on their Profile page.

Bracelet Maintenance Hyperlink

On the client’s Summary page, you will now access the Bracelet Maintenance hyperlink when completing maintenance on SCRAM CAM and SCRAM House Arrest bracelets. This maintenance includes Battery/Faceplate Replacement, Fit Adjustments, and Strap Replacement.

Client Bracelet Maintenance Hyperlink
Bracelet Maintenance Pop-up Window

Activate Lockdown

Clients participating in a curfew monitoring program, also known as house arrest, typically have permission to leave throughout the day to work or engage in other activities. These leaves are scheduled on the HA Schedule page in SCRAMNET. In some cases, non-compliant behavior or court orders may result in the revocation of the client’s freedom to leave their home.

When this occurs, quickly override the client’s HA Schedule by selecting the Activate Lockdown hyperlink in the Client Equipment section on the Summary page in SCRAM 24/7.

Activate Lockdown Hyperlink

Once the Lockdown status is active, an Unauthorized Leave alert is generated any time the client moves outside the range of the base station, regardless of the HA schedule.

To remove the lockdown status, select the Deactivate Lockdown hyperlink, and the client may resume their activities based on the HA schedule saved in the system.

Deactivate Lockdown Hyperlink

In SCRAMNET, you can view the client’s Lockdown History on the HA Schedule page, under the Lockdown subtab.

SCRAMNET Lockdown History page

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Sara Hardy-Wilcox SCRAM 24/7, Software

SCRAM 24/7 Access Multiple Caseloads Enhancement

On April 16th, 2025, at 11:00 AM MDT, SCRAM Systems will release an enhancement to your SCRAM 24/7 monitoring program software. Currently, you may only associate a SCRAM 24/7 user with a single enrollment site (Caseload). With this enhancement, you may configure a user’s profile to access and manage clients on multiple enrollment sites (caseloads).

TipsDuring the deployment, you will be unable to access SCRAM 24/7 for up to one hour.

Associate Multiple Caseloads with a User

When editing a current user or adding a new user to your program, once the SCRAM 24/7 Account and Account Access options are selected, choose one or multiple Caseloads for the user to access and manage clients from within SCRAM 24/7, and then set the user’s Permissions for the selected Caseloads.  

Manage User Page, Select Multiple Caseload
TipTips:
  • An Administrator for your program may update a user’s profile from the Manage Users page.
  • The permissions selected for the user apply to each caseload associated with that user.
  • When editing a current user’s profile, the user should log out of the system and back in after the Administrator has saved changes to their profile.

SCRAM 24/7 Filter Updates for a Multiple Caseload User

Once a user has access to multiple caseloads for client management, the user must remember to select the caseload in which they wish to complete their daily tasks from the various dropdown menus throughout the SCRAM 24/7 site.  

For example, quickly filter the clients associated with a specific caseload on the Testing Dashboard and the Clients page by selecting the appropriate caseload in the Test Site and Caseload dropdown menus, respectively. Once selected, the clients displayed on the page are associated with the chosen caseload.

Testing Dashboard – Test Site Dropdown Menu
Clients page – Caseload Dropdown Menu

Additional Examples of Filters and Dropdown Menus

Financials Page – Clients Tab – Client Page
Admin Page
Admin Page – Adams County Caseload Selected
Reports page – Account Dropdown Menu
TipsThere are no visual changes to the navigation for a single-caseload user.

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Sara Hardy-Wilcox SCRAM Nexus

SCRAM Nexus Enhancement

Yesterday, February 4, 2025, SCRAM Systems released an enhancement for your SCRAM Nexus Caseloads. When adding a new client to your Nexus Caseload, a Nexus ID number will be generated in addition to the System ID.

The Nexus ID will be displayed on the client’s sidebar and may be used when you search your client caseload.

Client Profile Page with Nexus ID
Client Search Page
Information
  • The Nexus ID is an autogenerated number that cannot be edited.
  • This easy-to-remember ID number may be used to expedite your client search by making it easier for you to distinguish between clients with similar names.

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Sara Hardy-Wilcox SCRAM 24/7

SCRAM 24/7 Remote Breath Activity Enhancement

On January 29, 2025, SCRAM Systems will release an enhancement for your clients participating in a Remote Breath Activity. For current or new clients within your SCRAM 24/7 program, you may enable Remote Breath Courtesy Reminders, as well as enable notifications to be sent to third-party recipients.

Information If you don’t see the enhancement in SCRAM 24/7, please clear your cache and cookies and refresh your browser window.

New Client Setup

When adding a new Remote Breath Activity to your client:

  1. To enable the monitoring settings for the client, select the checkbox next to the Add Monitoring Settings Now option and then the Save and Continue button.
Add A Remote Breath Activity
  1. On the Monitoring step, you will enable and enter the details for client Courtesy Reminders and third-party Recipients.
Remote Breath Activity Monitoring Settings Step

Courtesy Reminders

Enable Courtesy Reminders for the Client
Client’s Courtesy Reminders Details

Third-Party Recipient Notifications

Add Recipient Details
Recipient Notification Method Awaiting Validation
TipsTip: Third-party Recipient notifications are for non-SCRAM users only. To ensure other Officers and Agents in your Program receive appropriate alerts, enable and use “Priority Notifications” instead.

Enable/Edit Active Remote Breath Activity

To add or edit the client’s Remote Breath Courtesy Reminders or third-party notification Recipients, select the Remote Breath Activity on the client’s Activities page, and then expand the Courtesy Reminders Detail or the Recipients heading.

Client Remote Breath Activity Details Page

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Sara Hardy-Wilcox SCRAM Remote Breath Device, SCRAMNET

SCRAM Remote Breath Caseload Enhancements

On January 29, 2025, SCRAM Systems® will release two enhancements for your SCRAM Remote Breath Caseload.

  • Resolve multiple Ambient VOC Detected alerts on the RB Results page.
  • Configure your Caseload to automatically send a single On-Demand test to the device following a “Missed” scheduled breath test.

Resolve Multiple (bulk) Ambient VOC Detected Alerts

On the RB Results page for your Caseload, you may select the checkbox next to multiple Ambient VOC detected alerts and then select the Resolve Selected Alerts button to “bulk” resolve of them all at once.

RB Results page – Multiple Ambient VOC Detected Alerts Selected
Resolve All Selected Alerts Pop-Up Acknowledgement

Configure your Remote Breath Caseload to Send an On-Demand Test after a Missed Scheduled Breath Test:

  1. Select the Monitoring tab for the selected Caseload.
  2. In the Remote Breath section, select the Edit hyperlink.
Caseload-Monitoring page-Remote Breath section
  1. Select the checkbox next to the Auto Retest Missed Test option in the Optional Services section.  
  2. Select the Save Changes button.
Configure Remote Breath Optional Services
Auto Retest Missed Tests Enabled

Moving forward, when SCRAMNET reports that the client has missed their scheduled breath test, an On-Demand test will be sent.

RB Results Page with Missed Test with Automated On-Demand test sent

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Sara Hardy-Wilcox SCRAMNET GPS

SCRAMNET GPS Enhancements

At 5:00 AM MDT on Monday, January 13, 2025, SCRAM Systems will release four enhancements for your SCRAM GPS monitoring program.

These enhancements are:

  1. The Monthly Monitored Days report will track the GPS 9 Plus bracelets separately
  2. Optionally include Client ID in Text and Email Notifications
  3. Notes Can Be Sorted by Any Column
  4. Device Assignment “Classic View” No Longer Available
Information During the 15-minute deployment, you may not be able to access SCRAMNET GPS, but messages from the SCRAM GPS device will continue to be processed uninterrupted.

Update to the Monthly Monitored Days Report – GPS 9 Plus Bracelets Type / Model Added

The Summary section of the Monthly Monitored Days Report will display the total active days by device type, supervision plan, and services, providing a clear view of reporting and billing for your monitoring program.  

The Type / Model column is broken out into the following devices and services:

  • Ally App
  • Beacon
  • Locator/Gen7* (Standard GPS Bracelet)
  • Locator/GPS9* (GPS 9 Plus Bracelet)
  • Locator/OM500
GPS Monthly Monitored Days Report – Summary Page
GPS Monthly Monitored Days Report – Detail Section

Include the Client ID in Text and Email Notifications

An Administrator for your program may include one or both of the Client ID fields in Text and Email notifications. This can be useful for programs relying on the Client ID fields to identify clients.

To include Client ID field(s):

  1. Select the Admin button and then the Account Settings option.
  2. On the Administration page, select the Accounts tab.
  3. On the Preferences tab, locate the “Include client ID(s) in Notifications” option and open the dropdown menu to select your options.
Include Client ID(s) in Notifications Option

Once selected in Account Administration, one or both (depending on what is selected) Client IDs will be included in Notifications sent to recipients.

Event Notification Example
Information When the client ID field has been identified as a social security number (SSN), only the last four (4) numbers are visible on the Text or Email notification.

Filter Client Notes by Column

With this update, you may filter how the Notes are displayed for client Events using the filter icons on each column header. This can be useful to filter for specific Event types or usernames (Entered By). 

Client Notes Pop-Up

Device Assignment “Classic View” No Longer Available

To ensure SCRAMNET GPS supports both the Standard and GPS 9 Plus features, the “Classic View” will no longer be available on the Device Assignment page.  

Current Device Assignment View
Updated Device Assignment Page

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Sara Hardy-Wilcox SCRAM Remote Breath Device, SCRAMNET

SCRAMNET Remote Breath RMA Device Warning Enhancement

On December 18, 2024, SCRAM Systems® will release an enhancement for your Remote Breath Pro client Caseloads. With this enhancement, when an RMA has been issued for an RB Pro device that has failed, the Alert Management Console (AMC) will include a new Device Warnings section that displays a “Failed RMA issued” warning for all breath test results (for example, Passed, Missed, or Scheduled Test Not Received alerts) received after the RMA is created. 

AMC with Device Warning Message – click to enlarge
Tips
  • A “failed RMA” is issued when the device is not operating within normal parameters.
  • When utilizing the Remote Breath Carousel, the “Device Warning” section will not display regardless of the device’s RMA status.
  • Once the client’s RB Pro device has been replaced or checked in, the Device Warning section and “Failed RMA issued” message will no longer be displayed on the alert’s AMC.
  • If SCRAM Systems cancels the RMA, the Device Warning section and “Failed RMA issued” message will no longer be displayed on the alert’s AMC.

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