SCRAM 24/7 Access Multiple Caseloads Enhancement

On April 16^th, 2025, at 11:00 AM MDT, SCRAM Systems will release an enhancement to your SCRAM 24/7 monitoring program software. Currently, you may only associate a SCRAM 24/7 user with a single enrollment site (Caseload). With this enhancement, you may configure a user’s profile to access and manage clients on multiple enrollment sites (caseloads).

During the deployment, you will be unable to access SCRAM 24/7 for up to one hour.

Associate Multiple Caseloads with a User

When editing a current user or adding a new user to your program, once the SCRAM 24/7 Account and Account Access options are selected, choose one or multiple Caseloads for the user to access and manage clients from within SCRAM 24/7, and then set the user’s Permissions for the selected Caseloads.  

Tips: An Administrator for your program may update a user’s profile from the Manage Users page. The permissions selected for the user apply to each caseload associated with that user. When editing a current user’s profile, the user should log out of the system and back in after the Administrator has saved changes to their profile.

SCRAM 24/7 Filter Updates for a Multiple Caseload User

Once a user has access to multiple caseloads for client management, the user must remember to select the caseload in which they wish to complete their daily tasks from the various dropdown menus throughout the SCRAM 24/7 site.  

For example, quickly filter the clients associated with a specific caseload on the Testing Dashboard and the Clients page by selecting the appropriate caseload in the Test Site and Caseload dropdown menus, respectively. Once selected, the clients displayed on the page are associated with the chosen caseload.

Additional Examples of Filters and Dropdown Menus

There are no visual changes to the navigation for a single-caseload user.