SCRAM Optix

Effective July 23, 2020, SCRAM Optix™ and the SCRAM TouchPoint™ app will be updated to enhance the Documents service and improve the client enrollment process. These enhancements will improve usability and management of your TouchPoint caseload.

The enhancements for this release include:  

• New SCRAM TouchPoint Client Temporary Password
  • A new client will be able to access the SCRAM TouchPoint App using their email address and an auto-generated temporary password.
• The SCRAM TouchPoint Documents Service
  • Send a document or image directly to the client’s SCRAM TouchPoint app from the system.
  • New features on the Documents page designed to improve management of documents and images.
• The SCRAM TouchPoint Client App
  • The Received tab on the Documents Capture screen within the TouchPoint app, will display all documents or images shared with the client.
  • The Client can view and print the document or image from the app.

Let’s look at the individual updates.

New Temporary Password

After adding a new TouchPoint client’s profile to the system, the client’s Profile page in SCRAM Optix will now display an auto generated temporary password for the client. Using the temporary password, the process of walking the client through the app setup and initial login will run more smoothly, without any delay due to a lag in the delivery of the Reset Password email.

By default, the temporary password is hidden from view. To view the temporary password, select the Show link.

After the client has logged into the application for the first time, the temporary password will no longer be displayed on the page.

After the initial login and client orientation, have the client select the forgotten password link on the app’s home screen and create a new secure password to access the app moving forward.

TouchPoint Documents Service Updates

On the Documents tab for your client, new functionality is now available for improved management of the images received by the client. Additionally, you can now share a document or image with your client.

Sending a Document   

On the Documents tab, select the Documents button. There are two steps to follow when sharing a document or image with your client.

Step One: Upload the Document or Image

Start by selecting the Upload File button.

1. On the Upload File pop-up, select the Choose File button.
2. Select the file to upload. The selected file name will display in the File Name field. Supported file types include:
   1. .pdf
   2. .doc
   3. .docx
   4. .png
   5. .jpeg
   6. .gif
3. Select the Open button. The select file will display on the Upload File pop-up.
4. Click the Add Files button.

The document is now displayed on the Documents page.

Step Two: Share the Document

From the Action drop-down menu to the right of the document to be shared with the client, select the Share option

The Shared column for that document will now display a date and time stamp. Once the client has viewed the document in the TouchPoint app, the status will update from Pending to Viewed.

Other actions that can be completed for each file uploaded to the system includes,

• Downloading the document.
• Deleting the document.

Received Page

Updates to the Received page include,   

• A red badge icon on the Received button indicating a new image has been shared from the client’s app.
• An Action menu located to the right of each image provides options to Download or Delete an image.

When utilizing the Download option, the downloaded image can be found in your computer’s Downloads folder.  For assistance locating the downloaded image, contact Customer Service.

Trash Bin

The Trash Bin page displays all images and documents deleted from either the Documents page or the Received page. The Action menu to the right of each image allows you to restore or download the image or document from the system.

Deleting a shared document or image from the system, does not delete the document or image from the client’s Documents tile in the TouchPoint app.

TouchPoint Client App Update

Once a new document has been shared with the client, have the client tap the Documents tile within the app. On the Document capture screen, the Received tab will display all documents shared from the system. Tapping the name of the document will open the document on the client’s phone. From here the client can view and print the document.  

IMPORTANT:

• TouchPoint app updates are made available by the Apple App Store and the Google Play store dependent upon their approval processes; therefore, the enhanced TouchPoint app functionality may not be available to clients right away.

• Once available, clients must update the TouchPoint app to the current version in order to view the documents or images you have shared with them.

Feedback

As always, please contact SCRAM Systems Customer Service at 1-303-785-7879 with any recommendations for system improvements.

Effective June 18, 2020, SCRAM Systems^® will implement a software enhancement that will improve your visibility of new documents shared by clients who are active for the SCRAM TouchPoint Documents service in SCRAMNET OPTIX™.  Additionally, we have streamlined the client’s experience with updates to the Documents and Check-In services for the SCRAM TouchPoint™ smartphone app, which should be available in the Apple App Store and the Google Play store within the next week.

These changes will take effect once clients have updated the SCRAM TouchPoint app on their smartphones.

Update to Documents page in SCRAMNET OPTIX

With this new update, you will now be able to identify new images shared by the client. Once a new image is received, the name of the image will display in a bold font, and a badge to the right of the image name will display as New. Once the image is selected and viewed, the text will display in a normal font and the New badge disappears.

Updates to the SCRAM TouchPoint Application

Documents Tile

With this new update, we have streamlined the client’s experience to help eliminate confusion after uploading an image to the SCRAM TouchPoint app and then locating and sharing the image. After the client has updated the app, once an image is uploaded; the screen will automatically display the My Documents tab, which will allow the client to select the ellipsis and share the document as normal.  

Only iPhone images are shown for this example. For a full list of instruction on Uploading and Sharing a document for both Android and iPhone, visit the Client Instructions page on SCRAMNET OPTIX Help.

Client Check-In Location Services

With this update, the client is now required to have Location Services turned on for the app or they will not be able to complete a check-in. If the Location Services are turned off, once the client taps the Check-In tile within the app, they will be prompted to turn on the Location Services on their smartphone.

To enable the Location Services, have the client:

1. Select the Settings icon on their smartphone.
2. Select the SCRAM TouchPoint app.
3. Select the Location option.
4. Select the option of “While Using the App”.

Once completed, the client can navigate back to the SCRAM TouchPoint app and complete their check-in.

Only iPhone images are shown for this example. For a full list of troubleshooting steps for both Android and iPhone visit the SCRAMNET OPTIX Help page.

Feedback

As always, please contact SCRAM Systems Customer Service at 1-303-785-7879 with any recommendations for system improvements.

SCRAM Systems released enhancements for the SCRAM TouchPoint™ mobile application to the Apple App Store and the Google Play store on Monday, March 30, 2020. Corresponding enhancements were released for the SCRAMNET Optix™ platform on the same day. The enhancements are as follows:

• Client Check-In Face ID and Fingerprint Verification (in the TouchPoint app)
• Client Check-In Biometric Results (Optix)
• EM Reminders Read Receipt (Optix)

New Client Check-In Face ID and Fingerprint ID Verification

In order to begin each TouchPoint Client Check-In, clients will be required to provide a passed Face ID or Fingerprint ID, if this feature is supported by their phones (see flyer entitled SCRAM TouchPoint Supported Smartphones). The pass/failed outcome is based on the security setting for each individual’s smartphone. Clients will need to ensure the app is updated to enable this feature.

iPhone: Face ID or Fingerprint ID	Android: Fingerprint ID Only

If clients are unable to provide a passed Face ID or Fingerprint verification after 3 to 5 attempts, they are still able to complete the check-in by tapping the Cancel option. This will result in a Biometric Verification Unsuccessful result.

New Client Check-In Biometric Results

With the addition of Face ID and Fingerprint authentication, you will be alerted to a failed Biometric result on the client’s Check-In History page, as well as view the Biometric Verification details for your client on the Check-In Details page.

EM Reminders Read Receipt

With this new enhancement, once a client enabled for EM Reminders opens the TouchPoint app and views the EM Reminders notification, a Read Receipt will be visible on the EM Reminders page for that client.

Feedback

As always, please contact SCRAM Systems Customer Services at 1-303-785-7879 with any recommendations for system improvements.