When current employment information is entered in the Occupation field in SCRAMNET, our Data Analysts are better able to determine the client’s actions and environment during an alert. This will save time and frustration for both you and your client by reducing the number times you must contact your client to determine their actions during the time period of the alert.
To Update Employment Information:
Choose the Client tab, then the Employment sub-tab. Please update the client’s occupation, description of the work environment, and most importantly, the client’s work schedule.
Employment Information on the ‘Employment’ sub-tab (click to enlarge)
SCRAM Systems recently made a change to some existing tamper logic to better refine the actionable alerts you have to handle in your SCRAM CAM alcohol monitoring programs. Through extensive review, it was determined that only a very small percentage of tampers were meeting the previously-defined “downward” criteria, which indicate a potential tamper due to a 17% (or greater) drop in the IR voltage below the established baseline.
Since the majority of these alerts were not confirmable, there should be no disruption to your alert volumes. However, you may see a reduction in the number of resolved tamper alerts that were previously visible on the client profile. The Non-Compliance Report tamper criteria verbiage will also be updated to reflect this change.
Please reach out to Customer Service with any questions about this change.
On November 1, 2023, SCRAM Systems® will release an enhancement for your SCRAMNET client caseloads. The “Assign Equipment Help Documents” hyperlinks will be updated on the Assignment, Maintenance, and Stop Monitoring pages.
Current Assign Equipment Help Document Hyperlinks – click to enlarge
The Help Documents hyperlinks will display SCRAM Device Installation, SCRAM Device Maintenance, and SCRAM Device Check-In based on the current equipment activity.
New Assign Equipment Help Document Hyperlinks – click to enlarge
Selecting the hyperlink will open the specific device activity Help landing page. The landing page will display a list of SCRAM’s monitoring technologies from which to choose. For example, select the SCRAM CAM Installation hyperlink…
SCRAM Device Installation Help Article – click to enlarge
…to access step-by-step instructions on assigning the SCRAM CAM Bracelet to your client.
Assign the SCRAM CAM Bracelet Help Article – click to enlarge
With an enhancement that goes into effect the afternoon of October 18, 2023, SCRAM Remote Breath caseloads will include a new third-party notification feature, which will allow Agents to designate additional recipients of Remote Breath client notifications, regardless of the recipients’ ability to access the SCRAMNET monitoring system. This feature is especially useful in Family Court scenarios, where spouses, ex-spouses, caretakers, lawyers, or other interested parties require notification of a client’s compliance or non-compliance with the SCRAM Remote Breath Monitoring Program.
These new notifications may be set up at the Caseload level…
Select New ‘Manage Client Recipients’ Menu Item (click to enlarge)
…or at the Client level.
New ‘Notifications’ Sub-tab on the Client Page in SCRAMNET (click to enlarge)
If your client reports that their SCRAM Wireless Base Station (WBS) is beeping incessantly, that is an indicator of one of three possibilities:
The WBS device has been unplugged from its wall outlet
There is a power outage in the client’s home (or a tripped breaker on the WBS wall outlet circuit)
The WBS device has lost its cellular connection to SCRAMNET
Once the power-related possibilities (1 & 2) are eliminated, that means the WBS has lost its connection to the cellular wireless network and SCRAMNET.
Switch to Wi-Fi
If your client’s in-home wireless router supports Wi-Fi Protected Setup (WPS) connections, which is usually indicated by a “WPS” button on the front of the router, you can get the WBS to reconnect to SCRAMNET by instructing your client to switch their WBS from cellular to Wi-Fi connectivity.
Here’s how to instruct your client:
On the front of the base station, repeatedly press-and-release the button to scroll through a list of nearby wireless networks until the Network Name (SSID) of your wireless router appears on the LCD screen.
Once the correct network name is displayed, press-and-hold the button until the base station’s LCD screen displays: PRESS WPS BUTTON ON ROUTER AND WAIT
Press the WPS button on your router and then check the LCD display on the front of the base station. After a few minutes the LCD screen on the base station should update from NONE to WIFI.
Your client may need to repeat these steps a couple of times before the WBS connects to the router successfully.
If your client’s WBS is connected to the cellular network, but you or your client would like to switch to Wi-Fi anyway (for a more reliable connection, e.g.), have your client visit the SCRAM CAM Client Help Portal and download the printable Wi-Fi setup instructions for clients.
Once the Wi-Fi connection is successfully established, the WBS display will show “MONITORING” and the device will begin relaying stored data from the SCRAM CAM bracelet. Notifications and alerts will then begin populating in SCRAMNET for the client.
On September 20, 2023, SCRAM Systems® will release an enhancement for your Priority Notification Remote Breath Pro client Caseloads. With this enhancement, breath test results of Missed – Battery Depleted and Missed – Temperature are included in notifications sent via email or text messages.
Missed – Battery Depleted (click to enlarge)
Missed – Temperature (click to enlarge)
In cases where multiple Missed Test events are received simultaneously, only one notification will be sent.
The Missed – Temperature notification message states, “Unable to Initiate the Scheduled Test.” Access the client’s RB Results page and the “Missed – Temperature” event in SCRAMNET to view additional details.
SCRAM Systems® will be moving to QR code-based “Help” cards for nearly all of its products and services by the end of this week. The switch from static instruction cards to QR codes helps to ensure that customers – and clients – always have the most up-to-date instructions for their SCRAM Systems devices at their fingertips.
There will be two separate QR code-driven Help cards:
SCRAM Systems Device Help for customers (Service Providers and Agencies) – the blue card
SCRAM Systems User Support for clients – the white card
Quick Reference Guides will still continue to be printed for all SCRAM Systems products.
What’s a QR Code?
A QR code is a type of two-dimensional matrix barcode consisting of an array of black and white squares. QR codes are typically used for storing web addresses (URLs), which can be read by the camera on a smartphone to open a web page.
QR Code Example
How Will SCRAM Systems Use QR Codes?
Rather than including device-specific instruction cards in the boxes we ship to you, we will instead include two packs of 25 business-card-sized Help cards – one pack of customer Help cards and one pack of client Help cards – in each of our Customer Care Kits. Additional 25-card packs of each type will be available for purchase on the SCRAMNET Equipment Order Form if needed.
Help for Service Providers and Agencies
You and the other Officers, Agents, and Case Managers who are responsible for monitoring clients in your SCRAM Systems Program, can carry one of the blue customer cards with you, or post them around the office. Then whenever you need help installing or removing a device, for example, you may simply pull out the SCRAM Systems Device Help card and scan it with your smartphone:
SCRAM Systems Device Help Card – Front
SCRAM Systems Device Help Card – Back
Once you scan the QR code on the card, your smartphone will launch the SCRAM Systems Customer Help Center (www.scramsystems.com/customer-help/), where you will tap on your location, and then tap on the type of Help you need:
Scan the card with your smartphone and then select your location:
Select Your Geographical Location (USA/Europe Shown)
Select the type of device help you seek:
Select the Type of Help (Device Installation Shown)
Login with your SCRAM monitoring system credentials:
Login with SCRAM Credentials
Requiring a login ensures that nobody except SCRAM Systems customers can access SCRAM Device Help.
Select the specific SCRAM Systems product for which you want help:
Select the Appropriate Product (Installation Help Example)
Help for Clients
SCRAM Systems will also be eliminating most product-specific client instruction cards, and will instead make QR code-driven SCRAM Systems User Support help cards available:
SCRAM Systems User Support Help Card – Front
SCRAM Systems User Support Help Card – Back
Once the client scans the QR code on the white card, their smartphone will launch SCRAM Systems Device Help for clients (www.scramsystems.com/scram-device-help/), where they may scroll through a list of SCRAM Systems devices, mobile apps, and FAQs, and simply tap on the type of help they need:
SCRAM Systems Device Help for Clients – SCRAM CAM
SCRAM Systems Device Help for Clients – SCRAM RB Pro & GPS
On the afternoon of August 9, 2023, SCRAM Systems® released two Participant Agreement-related enhancements in the SCRAMNET® monitoring system.
A new Participant Agreement Acknowledgement during device assignment
Updated language in the SCRAM CAM, SCRAM HA, and SCRAM CAM+HA Participant Agreements
These enhancements are designed to better protect your organization and its agents.
SCRAMNET Device Assignment Enhancement
When it is time to assign equipment after adding your client to SCRAMNET, before you may continue with the assignment process, you will have to make a “Participant Agreement Acknowledgement.” The addition of this acknowledgement to the enrollment process grew out of a need for better recordkeeping. It is simply a record of which Agreement was used at the time of enrollment and does not impact the support you receive from SCRAM Systems.
You will be presented with two choices:
A SCRAM Systems-approved Participant Agreement WILL BE used for this client
A SCRAM Systems-approved Participant Agreement WILL NOT be used for this client
Participant Agreement Acknowledgement on the SCRAMNET Assign Equipment Page – click to enlarge
“The vast majority of SCRAM Systems customers will choose the first option…”
The vast majority of SCRAM Systems customers will choose the first option, “A SCRAM Systems-approved Participant Agreement WILL BE used for this client.” This option indicates that you are using a Participant Agreement that is currently available to you as a link in the SCRAMNET monitoring system.
Once you have chosen an option, a more detailed explanation of the choice you have made will appear:
First PA Acknowledgement Chosen – click to enlarge
Customers who use their own monitoring program participation agreements, which they have developed in-house, independent of SCRAM Systems, and are NOT stored on or accessed from SCRAMNET, should choose the second option:
Second PA Acknowledgement Chosen – click to enlarge
If you are unsure about the type of monitoring program participation agreement used by your organization, ask your supervisor or program administrator.
Completing the Device Assignment – Option 1
If you chose the “SCRAM Systems-approved” Participant Agreement Acknowledgement (first option), then a page with links to the available Agreements will appear, as per the established process.
Complete Assignment Page with Participant Agreement Links – click to enlarge
Print two copies (one for your records and one for the client) of the Participant Agreement and then select Complete Assignment.
Completing the Device Assignment – Option 2
If you chose the “NOT SCRAM Systems-approved” Participant Agreement Acknowledgement (second option), then the following page will not include links to any Agreements, and will instead display language that confirms your choice to NOT use a SCRAM Systems-approved Agreement.
Complete Assignment Page With Participant Agreement Disclaimer – click to enlarge
Provide the client with a copy of your program’s participation agreement from wherever it is housed in your organization’s internal storage resource as you normally would, and then select the Complete Assignment button to continue with the device assignment.
Participant Agreement Updates
In addition to the Participant Agreement Acknowledgement enhancement, the SCRAM CAM, SCRAM House Arrest (HA), and SCRAM CAM+HA Program Participant Agreements have been updated. Feedback from customers as well as our own Judicial Services team led us to make the following improvements in our Agreements:
Terminology used throughout the Agreements is more clearly defined in the opening paragraphs.
The description of how the Device monitors your Program Participants was clarified throughout.
Language that explicitly requires clients to maintain Internet service in their homes if required for Base Station operation was added.
Language that explicitly describes what qualifies as “Tampering” and how it is a violation of the Agreement has been clarified.
The “Swimming and Bathing” section has been replaced by a “Water and Heat Damage” section, which now also includes prohibitions regarding saunas and steam rooms.
New and Updated Participant Agreement Language – CAM Examples (click to enlarge)
Customers who have made minor customizations to their Agreements (equipment pricing only, e.g.) will see the new language appear in their custom Participant Agreements automatically.
Customers who have worked with SCRAM Systems to make material changes to the language within their Participant Agreements (altered or added new paragraphs with specific language) will need to work with their SCRAM Systems Account Managers or Sales Managers to request the updates; they will NOT occur automatically.
If you feel that a piece of SCRAM Systems equipment may pose a specific health hazard, and you decide it is not worth the risk to clean or reuse the device, please:
Contact SCRAM Systems Customer Service at 303.785.7879 or support@scramsystems.com with the serial number of the device being removed and/or decremented from your inventory.
On, July 19, 2023, SCRAM Systems® will release an enhancement to the Ambient VOC Detected alert for your caseloads enabled for Test to Zero. With this enhancement, the Test to Zero functionality and parameters applied to a “Failed” breath test result will also apply to an “Ambient VOC Detected” result.
Test to Zero
When an “Ambient VOC Detected” result is received, SCRAMNET will send the RB Pro device an On Demand breath test request 20 minutes after receiving the alert. SCRAMNET will continue to send On Demand breath test requests after each subsequent Ambient VOC Detected alert, every 20 minutes until the flow path is clear and the client can provide a breath sample.*
