SCRAM 24/7

On November 1, 2023, SCRAM Systems^® will release two enhancements to the SCRAM 24/7^® system.

1. Client Activity Check-In Appointment Interval – New “No Check-In Schedule” option for CAM, House Arrest, Remote Breath, and GPS activities appointment interval.
2. Daily Client Activity Report – New “Select an Activity” filter option

Client Activity Check-In Appointment Interval options

When a CAM, House Arrest, Remote Breath, or GPS Activity is added to your client for electronic monitoring in SCRAM 24/7, you must enter a scheduled check-in frequency for future appointments displayed on the client’s Summary calendar. With this enhancement, if you do not require recurring check-in appointments, you may select No Check-in Schedule from the Frequency dropdown menu for the client.

The CAM communication schedule for data uploads is not considered a check-in appointment. When assigning the SCRAM CAM device for alcohol or house arrest monitoring, you must enter a device communication upload schedule on the equipment assignment page. The Remote Breath testing schedule for the client is managed within SCRAMNET on the client’s RB Schedule page.

Daily Client Activity Report – New “Select an Activity” filter option

On the Financial Report page, you may customize the information displayed on the Daily Client Activity report by accessing the “Select an Activity” filter and selecting the desired activity from the dropdown menu. After choosing the report parameters, select the Run Report button to view the results.  

On, August 16, 2023, SCRAM Systems^® will re-release enhancements to the SCRAM 24/7^® system to streamline payment processing.

These enhancements will allow you to:

• Enter multiple payments for your clients on the Mass Payment page.
• Enter multiple client payments on the Mass Update page.

Mass Payment

To enter multiple payments for your caseload:

1. Select the Mass Payment tab from the Testing page.
2. Use the available filters to customize the activity and clients displayed on the page.

3. Locate each client you wish to enter a payment for and enter the amount collected for the activity fee.

4. Enter the amount collected for each client, and then select Collect Payments Only from the Action dropdown menu.
5. Select the Collect Payments button.

6. On the Mass Payment acknowledgment pop-up, select the Yes button.

When the page reloads, you will notice a Payment Pending notice next to each client where the payment was applied. Once the payments have been processed, the new balance will be reflected for the client.

A transaction record may be viewed in the “Transaction History” section of each individual client’s Financials tab.

Mass Update

A new filter on the Mass Update page allows you to include or exclude client payment options for the clients displayed.

When Include Client Payments is chosen, select each client for which you wish to record appointment attendance, and then enter the payment for the activity fee (if collected).

You are not required to record a payment for each client to record the attendance.

After recording the payments for each selected client, choose the appropriate action of either Passed or Excused for the mass update.

A print preview window will open when processing a refund, transfer, or using the Print Receipt to Date option on the client’s “Transaction History” section of their Financials page.

Starting this afternoon, February 15, 2023, SCRAM Systems will release two enhancements to SCRAM 24/7.

1. Prior to this enhancement, when a disbursement discrepancy arose, you had to search through client transactions to pinpoint where the SCRAM Monitoring days and the SCRAM 24/7 collected fees may be off. With this update, you can quickly identify any discrepancy between the number of SCRAM Days billed for the client and the amount of money collected during the selected disbursement period.
2. When a SCRAM 24/7 client profile is linked to the wrong SCRAMNET client profile, you can update it to the correct primary profile from the client’s sidebar in SCRAM 24/7.

Disbursement Enhancement

On the Disbursement page, select the Activity Fee hyperlink in the Available Disbursements section for the account you would like to view.

Select the disbursement timeframe and then select the Calculate Estimate button.

In the Client Financial Transactions section, view the SCRAM Days billed to the client and the 24/7 Transactions total fees collected for each client on your program during the reporting period. All amounts in red indicate a discrepancy.

To view the transaction history for the client, open the Transactions section.  

Client Profile Enhancement

Sometimes, when the client has multiple SCRAMNET profiles, the client’s SCRAM 24/7 profile can become linked to the wrong SCRAMNET profile. With this enhancement, you can update which SCRAMNET profile will be the client’s primary 24/7 profile.

On the client’s sidebar in SCRAM 24/7, expand the options located under Other Monitoring Services. Then, select the blue Use as Primary Profile button to change the current Primary profile.

Starting this afternoon, February 1, 2023, SCRAM Systems is releasing an enhancement to SCRAM 24/7, which allows you to sync up the billable days recorded in SCRAMNET to SCRAM 24/7.

To better assist you in identifying SCRAMNET billable days and fees not synced in SCRAM 24/7:

1. Locate the new SCRAMNET Billable Days section in the client’s sidebar
2. Select the Go to Details hyperlink.

The SCRAMNET Billable Days screen will provide a summary of the total number of billable days recorded in SCRAMNET and a breakdown of the specific monitoring date and monitoring type. You can then compare this information to the Transaction History for the particular EM Activity Daily site Fee + Daily State Fee date range.

Once you have identified a potential gap in activity fees:

1. Select the client’s Financials tab.
2. Select the +Assess Fee button.
3. Select the appropriate Activity Fee from the dropdown menu. In this example, CAM+HA Daily Fee + CAM+HA Daily State Fee is selected.
4. Set the Date Type to By Date Range and enter the potential date range for the missing activity fees.
5. Select the Assess Fees button.

All SCRAMNET billable days not synced in SCRAM 24/7 during the date range will display in the Pending Transactions section.

On, December 15th, 2022, SCRAM Systems^® will release an enhancement to the Activity Details page for clients with CAM, CAM+HA, HA only, or Remote Breath activities. With this change, you will be able to view and edit the specific SCRAMNET Monitoring Details from within the client’s Activity Details page in SCRAM 24/7.

The example below displays a client with an active CAM+HA activity.  Notice the new SCRAMNET Monitoring Details section displays the “CAM+ House Arrest Settings.”

To view or update the SCRAMNET Monitoring Details within SCRAM 24/7, simply select the Edit hyperlink and make your changes. Once your changes have been made, select the Save Changes button. With this update, any changes made to the Monitoring Details for the client will update in both SCRAM 24/7 and SCRAMNET.

On, November 2, 2022, SCRAM Systems^® will release an enhancement to the Client Test Check-In Activity. With this update, you will be able to update the Check in Code entered in the Client Test Check In Registration Information section. This unique validation code is used by the client to access the secure phone system for testing requirements each day. Client’s typically use their cellphone number as their check-in code; so the ability to edit this code is helpful when the client’s cellphone number changes.

To edit the Check-in Code:

1. Navigate to the client’s Activity tab in SCRAM 24/7.
2. Select the Client Test Check-In activity.
3. Select the Edit hyperlink next to the Client Test Check In Registration Info section.

4. Enter in the new “Check In Code.”
5. Select the Save Changes button.

If needed, you may print a new copy of the SCRAM 24×7 Client Test Check-in Information sheet by selecting the Print hyperlink.

At 11:00 AM MDT on October 12, 2022, SCRAM Systems^® will release enhancements designed to streamline equipment management for your clients with CAM, House Arrest, or Remote Breath (EM) Activities. With this release, many tasks that you completed in SCRAMNET, you may now complete within SCRAM 24/7.

These enhancements allow you to:

• Create the client’s profile in SCRAMNET automatically
• Add and assign equipment to the client
• Access the Maintenance hyperlink
• Replace equipment
• Stop billing and monitoring of the EM equipment in SCRAMNET

Adding an EM Activity

Once you have created the client’s profile in SCRAM 24/7, the next step is to add the EM (CAM, Remote Breath, or House Arrest) Activity.

SCRAM 24/7 and SCRAMNET User access required.

Select the Activities tab to get started.

1. Select the +Add a New Activity button.
2. On the Add an Activity page, open the Activity dropdown menu and select the option of CAM, Remote Breath, or House Arrest. For this example, CAM has been selected.
3. Add the Activity Schedule details.
4. Verify/Enter the Activity Fees (if applicable).
5. In the SCRAMNET Information section, select the SCRAMNET Caseload the client will be associated to from the dropdown menu.

6. Select the Add Activity and Finish Setup button to save the information.

At this time, the client’s profile is automatically created in SCRAMNET and linked to the SCRAM 24/7 profile.

The Summary page is now displayed. You will notice a new section entitled “Client Equipment.” Additionally, SCRAMNET is listed under the Other Monitoring Services on the client’s sidebar.

Complete the Equipment Install Appointment

It is now time to add the equipment information and monitoring details for the client. Within SCRAM 24/7 locate the Install (EM) Equipment appointment under the Pending Items section on the Summary page. For this example, CAM is the activity.

1. Select the Install CAM Equipment button.

2. In SCRAM 24/7, on the Install Equipment page select the:
   • SCRAM equipment serial number(s)
   • Bracelet Communication method
   • Bracelet Communication Schedule

3. Once all information has been entered, select the Assign Equipment button to save the selections.
4. The Participant Agreement form is available to select and print for the client to sign. In addition, you can access the Assign Equipment Help Document.

5. Next, select the Complete Assignment button to save the equipment information.

On the client’s SCRAM 24/7 Summary page, the Client Equipment section will show the equipment status of “Pending Assignment.”   

Once the assignment process is complete, the Client Equipment section will reflect the current equipment status.

Once the equipment is assigned, the monitoring fees will be associated with the client.

To update the House Arrest and Remote Breath notification parameters or add a Remote Breath testing schedule or House Arrest leave schedule for the client, select the client’s name under the SCRAMNET services on the sidebar to open the client’s profile in SCRAMNET.

Complete Equipment Maintenance

While the client is on your monitoring program, some equipment tasks may need to be completed. All equipment maintenance alerts are displayed in SCRAMNET on the Workload page, as well as sent electronically on the Daily Action Plan (DAP).

When it is time to Replace Equipment or complete a Maintenance request (fit adjustment, Battery Faceplate Replacement, or Strap Replacement), start on the client’s Summary page in SCRAM 24/7.

Equipment Replacement

To replace the client’s monitoring equipment:

1. Select the Replace Equipment button.
2. On the Replace Equipment page, “Select a Device to Replace” from the dropdown menu. In this example the CAM Bracelet is selected.

3. Add the new equipment information and select the Replace Equipment button.

4. Select and print the AMS Default CAM Participant Agreement Addendum for the client to sign and select the Complete Assignment button.

5. Collect any fees and select one of the Save options.

6. The Summary page will now display the current equipment status.

7. Check in the “Pending Removal” device, and then complete the assignment of the “Pending Assignment” device.

Once completed, the Summary page will display the device status of “Assigned to Client.”

Maintenance

To complete a required Maintenance alert, select the Maintenance hyperlink located under the Options section on the client’s Summary page in SCRAM 24/7.

A new browser window will open displaying the Maintenance page in SCRAMNET for the client. Follow the established process for the specific maintenance request.

Once you have completed the maintenance and the final Direct Connect, simply close the SCRAMNET browsing window.

Remove Activity / Suspend Activity

When the billing and monitoring of the client needs to be stopped or suspended for the client, the equipment status will need to be updated to an “Awaiting Return” status. This will stop the monitoring fees from generating for the client in SCRAMNET.

Remove Activity

Select the Activities tab to get started.

1. Select the activity you wish to remove. In this example the Activity of CAM is selected.

2. On the Activity Details page, select the Remove Activity button.

3. On the Remove Equipment page, select when to Stop the Monitoring of the client and whether to automatically inactivate the SCRAMNET profile once the equipment is checked in or leave the SCRAMNET profile active.

4. To save the selection, select the Complete Stop Monitoring button.
5. Collect any fees, and select the Save & Remove Activity button.

6. Verify the Effective Date and select the Remove Activity button.

The Activity will now display as Inactive.

On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.

Suspend Activity

Select the Activities tab to get started.

1. Select the activity you wish to suspend. In this example the Activity of CAM is selected.

2. On the Activity Details page, select the Suspend Activity button.

3. On the Suspend Activity page, set the status to Suspended and select the Suspend Activity button.

4. Select the Suspension Reason from the dropdown menu.
5. Select the appropriate suspension details and verify the Activity Resumes On date.

6. Select the Suspend Activity button.

The activity will now display as Suspended on the Activities page.  On the Summary page, the equipment is now in an “Awaiting Return” status. Check in the equipment following the established process.

When it is time to resume the billing and monitoring of the client, you will assign the equipment within SCRAM 24/7 to start the billing and monitoring.

Effective, August 11, 2022, your SCRAM 24/7 clients who are active with the TouchPoint Activity will be able to view an Events calendar on their TouchPoint mobile application. The events listed on the calendar coincide with appointments associated to active Activities in SCRAM 24/7. This provides the client visibility into future appointments, which enables them to make plans to attend the appointments accordingly; thereby increasing client attendance and success on their monitoring program.  

Once the client is active for the TouchPoint Activity and the mobile application has been downloaded to the client’s smartphone, an Events tile will be displayed on the TouchPoint app’s home screen. The Events tile will indicate the number of events for the current day.

Tapping on the tile will open the calendar view. On the calendar view screen, dates with an event are identified with a colored background. Below the calendar, the details of the event are listed.

• Light Gray – Dates with events
• Dark Gray – Selected date
• Blue – The current calendar date when not selected

The new Events feature also allows a client to export an event to their personal calendar on their smartphone. To accomplish this, the client will tap the event and open the Event Details screen. Next, they will locate and tap the Add to Calendar button. The client is then able to add the event to their personal calendar by following their smartphone’s normal process.

Important Notes

• Anytime there is an update made to an appointment or activity in SCRAM 24/7, the Events calendar is automatically updated.
• Appointments updated in SCRAM 24/7 (and thus in the TouchPoint Events calendar), it will not automatically update on the client’s personal smartphone calendar.
• A “random” test window is displayed on the Events calendar two (2) hours prior to the start of the random test window for that day.
• Drug Patch, UA, and Mouth Swab appointments display a single calendar instance at a time.

Effective, July 13,2022, your SCRAM 24/7 clients can receive appointment reminder messages utilizing the SCRAM TouchPoint mobile application. Once enabled, the TouchPoint Activity is activated within SCRAM 24/7 on the client’s Activity page.

Once the client is active and the mobile application has been uploaded to the client’s smartphone, a pair of reminder messages will be sent 24 hours and two hours prior to a scheduled client appointment or sobriety testing window. Clients with a random test schedule will receive a message two hours prior to the random test window.

Additionally, if an appointment or sobriety test is cancelled, reinstated, or rescheduled, a notification message will be sent to the client’s TouchPoint Mobile app with the updated appointment information at the time of the change.

SCRAM TouchPoint Caseload and User Setup

Once your 24/7 program has been enabled for the TouchPoint Activity, first you will create your TouchPoint client caseload in SCRAMNET Optix and update or add user access before you enable the client’s TouchPoint Activity in 24/7.

The TouchPoint Setup and Management section of the Optix and TouchPoint Help pages provides you with the process you’ll need to follow to create a new TouchPoint caseload and establish user access.

Use the below Help articles to complete TouchPoint setup:

1. How to Navigate to the manage Caseloads Page
2. How to add a New TouchPoint Caseload
3. Add/Update User Access

24/7 Client Setup

Once your SCRAM TouchPoint caseload and user access has been established, the next step is to add the TouchPoint Activity to new or existing clients on your 24/7 caseload.

The best practice is to setup the client’s profile in SCRAM 24/7 first, and then add the required activities. 

Step one: Add TouchPoint Activity to the client in SCRAM 24/7.

1. Navigate to the client’s Activity tab in SCRAM 24/7.
2. Select the +Add a New Activity button.
3. From the Activity menu, select the TouchPoint option.
4. On the Add an Activity page, verify the activity start date, and then select the Add Activity and Finish Setup button.
5. You are navigated to the SCRAMNET Optix client search page. Locate the client’s profile under the Potential Duplicates list and then select the Link 24/7 to this client and add Touchpoint hyperlink.
6. In the Link to this profile? pop-up, select the Yes, Link to this Profile button.
7. You are navigated to the Add TouchPoint Client page where you will add the required information.
   • The Email address entered for the client is their username for the TouchPoint app on their smartphone.
8. On the Client successfully added to TouchPoint pop-up, select the Configure TouchPoint Services button.

Step Two: Enable Client Messaging in TouchPoint.

Once you have selected the Configure TouchPoint Services button, you are navigated to the client’s TouchPoint profile located on SCRAMNET Optix. On the client’s Profile page:

1. Locate the Client Messaging section and select the Edit hyperlink.
2. Select the Enabled toggle box.
3. Select the Save Changes button.

A temporary password is displayed on the client’s SCRAMNET Optix Profile page under the TouchPoint Section. The client will use their email address and the temporary password to access the app for the first time.

The first time the client logs in they will be asked to:

• Create a secure password.
• Review and Accept the Terms and Conditions for using the TouchPoint Mobile application.
• Enable Push Notifications for the app.

Step Three: Instruct the client to download the TouchPoint app on their smartphone.

Step-by-step printable instructions (available in English and Spanish), as well as an instructional video, are available to you on the Help page in the TouchPoint Client Instructions article. The same instructions and video are available to your clients on the SCRAM TouchPoint Help page in the “SCRAM Device Help” menu on www.scramsystems.com.

TouchPoint Messaging gives you the ability to send text-style messages to an individual client or a group of clients with the Text to All feature. The client can then respond to messages from within the TouchPoint app and the information will be displayed on the Messaging page for that client.