Today, June 29, 2023, SCRAM Systems will release a Locate Now enhancement for your SCRAM TouchPoint caseloads. This on-demand single location point can be used at any time and displays the current approximate location of the client’s smartphone.
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The latest version of the TouchPoint app is available to clients in the app stores. As a best practice, SCRAM Systems recommends that all TouchPoint app users enable their smartphones for automatic app updates to make this process easier. |
Request Location Information
Access your client’s TouchPoint Profile and select the Locate Now hyperlink on the left-hand side of the page.
Once selected, the system will request the location information from the client’s smartphone for up to five (5) minutes.
Once the location information is available, a Location pop-up will display the location details and an interactive map.
On the client’s Location page, you may view the Locate Now history results.
Select a specific result’s date and time hyperlink to view the associated location information, and print or export a .pdf of the details if you wish.
Troubleshooting No Location Available
The system will request the location information from the client’s smartphone for five (5) minutes. If no information is available after five minutes, the Location pop-up will list the location information as “Unknown” along with possible causes:
- The phone is powered-off, or the battery is depleted.
- Location services are not enabled on the smartphone.
- The smartphone is outside of cellular or Wi-Fi coverage.
