SCRAM Systems now offers emailed copies of your order tracking numbers to allow you to track order delivery timeframes. If you are interested in this service, please send an email to orders@scramsystems.com with the name(s) and email address(es) of the contact(s) within your organization who wish(es) to receive emailed copies of your order tracking numbers.
If you do not wish to receive this information via email, there is nothing you need to do.
SCRAM Systems® provides enhancements and updates to the SCRAM TouchPoint™ Mobile application on a continual basis. These updates improve the functionality and usability of the application for your client. Once an update is available in the Apple App store and the Google Play store, the next step is to have the client update the application on their smartphone.
An app update can be completed in two ways.
As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.
iPhone
Once an update to the TouchPoint application is available, the App Store icon will display a red badge.
Instruct the client to:
As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.
Android
As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.
On the My apps screen, tap the Turn on button to enable automatic app updates.
To help decrease the possibility of skin irritation, rashes, or infections developing on your SCRAM CAM clients’ ankles, encourage them to exercise a daily cleansing routine. SCRAM Systems strongly recommends clients follow these steps to wash their ankles under and around the device:
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Hardware, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month
Generally speaking, the decision to request a Return Merchandise Authorization boils down to device functionality. SCRAM devices are used daily; so normal wear and tear – scratches, scuffs, and even minor dents in plastic casings – is to be expected. As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.
As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.
If, however, a SCRAM device is not operating as expected, please follow the appropriate troubleshooting steps for the device prior to requesting an RMA. You may also contact SCRAM Systems Customer Service for device troubleshooting assistance prior to requesting an RMA. Regardless of how you request an RMA, you will be required to describe how you attempted to troubleshoot the device first.
If you require SCRAM Systems to inspect a returned device and write a report of our findings – because the device’s functionality is in question, or because the report is needed so you may charge a client for billable damage, e.g. – then please be sure to provide the name and mailing address of the individual within your organization who should receive the report when you request it.
SCRAM 24/7, SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Nexus, SCRAM Optix, SCRAM Remote Breath Device, SCRAM TouchPoint, SCRAMNET, SCRAMNET GPS, Tip of the Month
SCRAM Systems has moved from its Mineral Avenue address in Littleton, Colorado. When conducting business with us, be sure to use the appropriate address:
When a Return Merchandise Authorization (RMA) is issued for one of your SCRAM Systems devices, please ensure that the return shipping address on the label reads:
SCRAM Systems (AMS)
8100 Southpark Way
Littleton, CO 80120
If your return shipping labels have the old, now-obsolete Mineral Avenue address on them, please discard them and request new labels from your SCRAM Systems Account Manager or Regional Sales Manager.
When making a bill payment to SCRAM Systems for monitoring services, equipment purchases and rentals, or any other reason, please remit payment to the SCRAM Systems bank lockbox:
Alcohol Monitoring Systems, Inc.
PO Box 561097
Denver, CO 80256-1097
Do not remit payments to the now-obsolete Mineral Avenue address or to the Southpark Way address.
SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month
As part of our ongoing effort to improve the experience for our customers, agents, officers, and clients, we at SCRAM Systems have developed a simple weekly journal page that clients may download and print to help them keep track of their daily activities while they are participating in the SCRAM Systems Monitoring Program.
In addition to being available to customers, agents, and officers on the SCRAM Systems Help & Support homepage under the “Quick Links” heading, the simple two-page (one page front-and-back) PDF download is also available directly to clients on our public website (www.scramsystems.com) on the Getting Started page under the SCRAM Device Help dropdown menu:
Scroll to the bottom of Getting Started to locate the Download Weekly Journal button:
SCRAM CAM Device, SCRAM GPS Device, SCRAM House Arrest Device, SCRAM Remote Breath Device, Tip of the Month
When a Return Merchandise Authorization (RMA) is issued for one of your SCRAM Systems devices, please ensure that the return shipping address on the label reads:
Alcohol Monitoring Systems
8100 Southpark Way
Littleton, CO 80120
If your return shipping labels have the old Mineral Avenue address on them, please discard them and request new labels from your SCRAM Systems Account Manager or Sales representative.
To help decrease the possibility of skin irritation, rashes, or infections developing on your SCRAM CAM clients’ ankles, encourage them to exercise a daily cleansing routine. SCRAM Systems strongly recommends clients follow these steps to wash their ankles under and around the device:
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When it is time to discharge a client from the SCRAM CAM program, be sure you have a clear understanding of the status in which you should place the equipment.
If the bracelet or base station is NOT on-hand, select Stop Monitoring and complete the Stop Monitoring process to set the status to Awaiting Return. This status ends the monitoring program and stops the billing associated with it. The bracelet will remain in this status until it is checked in or until 30 days elapses, at which time it will automatically move to Lost status.
If you will be completing the Stop Monitoring process with the client in person and the equipment is on-hand, select Stop Monitoring and complete the Stop Monitoring process to set the status to Pending Removal. This status prepares the bracelet for final connection with the Direct Connect device and application, and monitoring and billing both continue until the Direct Connect process is complete and the bracelet moves to In Inventory status.
For more detailed Client Discharge instructions please visit the Pending Removal vs. Awaiting Return article on SCRAM Systems Help & Support.
On March 1, 2024, SCRAM Systems® will release an updated SCRAM Remote Breath Participant Agreement in the SCRAMNET® monitoring system. This updated Agreement better represents the current Remote Breath Pro (RB Pro) Device and better protects your organization and its agents.
Product evolution, feedback from customers, and input from our own internal legal team led us to make the following improvements in our RB Agreement:
All Remote Breath customers who access and print their Remote Breath Participant Agreements from SCRAMNET will see the updated Agreement take effect March 1st. If your organization uses a customized version of the RB Agreement, your customizations will be “ported over” to the updated Agreement and made available in SCRAMNET as they are today.
 | If you are unsure about the type of Remote Breath Participation Agreement used by your organization, ask your supervisor or program administrator. |
An extremely small number of customers have made major material changes to their versions of the RB Participant Agreement. Those customers will be contacted by their SCRAM account representative to discuss options for making the update to the newer Agreement language.