SCRAM TouchPoint Mobile App Update Best Practices

SCRAM Systems^® provides enhancements and updates to the SCRAM TouchPoint™ Mobile application on a continual basis. These updates improve the functionality and usability of the application for your client. Once an update is available in the Apple App store and the Google Play store, the next step is to have the client update the application on their smartphone.

An app update can be completed in two ways.

• Automatic application updates (Recommended)
• Manual application updates

As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.

Setup Automatic Application Updates

iPhone

1. On the client’s smartphone, tap the Settings icon.
2. On the Settings screen, tap the iTunes & App Store option.
3. Under the Automatic Downloads section, ensure the App Updates option is enabled.

Android

1. On the client’s smartphone, swipe up on the Home screen.
2. Tap the Play Store icon.
3. On the Google Play store screen, tap the menu icon in the search field.
4. Locate and tap the Settings option.
5. Tap the Auto-update apps option.
6. In the Auto-update apps window, select the option of,
   • Over any network (Data charges may apply)
   • Over Wi-Fi only
7. After making the selection, tap Done.

Manual Application Update

iPhone

Once an update to the TouchPoint application is available, the App Store icon will display a red badge.

Instruct the client to:

1. Tap the App Store icon.
2. Tap their profile icon.
3. Under the Available Updates heading, locate the SCRAM TouchPoint app.
4. Tap the Update button. 

As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.

Android

1. Swipe up on the Home screen and tap the Play Store icon.
2. On the Google Play store screen, tap the menu icon in the search field.
3. Tap the My apps & games option.
4. Under the Updates Available section, locate the SCRAM TouchPoint app and tap the Update button.

As a best practice, we recommend you encourage your clients to enable automatic app updates – this ensures they are always using the latest version of the TouchPoint app.

On the My apps screen, tap the Turn on button to enable automatic app updates.