CAM Client Interactions – Best Practices
Below are some helpful tips to assist your team in maintaining the integrity of your monitoring program. Please contact SCRAM Customer Service for questions or if any assistance is needed.
Document, Document, Document
We recommend agents document each and every client interaction* – whether in-person or over the phone – in SCRAMNET®. This will promote clarity when preparing client updates.
*Examples include bill payments, maintenance, phone discussions, etc.
Inspect the Equipment
Each time the client is in the office, regardless of the reason, inspect the bracelet.
- Wake bracelet with magnet until you see the green light illuminate to ensure the bracelet powers up.
- Check the fit of the bracelet to ensure it is properly tethered and is not loose enough to slide over the heel of the foot.
- Visually inspect bracelet body, straps, and buckle for pry marks, scratches, and/or signs of tamper or removal.
- Move tamper clips side-to-side with your fingers to ensure they are still securely fastened and have no visible signs of removal.
Alerts & Maintenance
Check the Alerts tab in SCRAMNET to see if client has any pending alerts that require additional information.
If the client will be away for an extended period, consider performing maintenance on the device to avoid near-future maintenance alerts from generating.
To properly reinitialize the bracelet:
- Be sure to use the Maintenance link on the Equipment page first,
- Perform physical maintenance second, and
- Direct Connect the bracelet on the client’s leg last
