General Definitions
Agency – An agency is typically a government organization that partners directly with AMS to manage clients enrolled in SCRAMNET.
Agent – An agent is the individual that manages clients enrolled in the SCRAM Program.
Alerts – An alert is a classification of an event requiring special attention or notification.
Call Center – A Call Center is a level on SCRAMNET reserved for those supervising authorities s that manage multiple caseloads.
Caseload – A caseload is a group of active clients being managed by an Agent or Agent Supervisor.
Circumvention – Any deliberate action to inhibit, defeat, or impede the ability of the electronic monitoring device from monitoring the client.
Client – A client is an individual that has enrolled in the SCRAM Program.
Compliance – The term ‘compliance’ denotes the status of a client that is in full conformity with the terms of the SCRAM Participant Agreement.
Customer – A customer is anyone with whom AMS may have a business partnership, such as an Agency or Court.
Direct Connect – Device used up upload readings from the bracelet to SCRAMNET.
Judicial – The Judicial area of the site is specific to court and judge management.
Non-compliance – The term ‘non-compliance’ denotes the status of a client that is NOT in conformity with the terms of the Participant Agreement.
Offender – An offender is a client that has been assigned to comply with the terms of the SCRAM Participant Agreement.
Region – The Region area of SCRAMNET provides a way for a customer (normally a national organization) to group different business units.
Scheduled Maintenance – A SCRAM device requires scheduled maintenance. An alert is generated, informing you that scheduled maintenance is required.
SCRAM® – Secure Continuous Remote Alcohol Monitor.
SCRAMNET – Web-based application used to manage SCRAM clients and equipment.
Servicing Location – A Servicing Location is a facility, such as an office, that is used to manage clients and SCRAM equipment.
CAM-Specific Definitions
CAM – Continuous Alcohol Monitoring
Data Interpretation – Activity performed by AMS personnel to determine if a non-compliance event has likely occurred.
Interferant – The introduction of a substance around or on the bracelet that the bracelet may detect as alcohol.
CAM Alerts
Alcohol Detected Alert – Generated when the bracelet registers three consecutive readings above the caseload-selected threshold (usually 0.020 TAC). This is the first step in determining if the client consumed alcohol or if the alcohol detection was environmental.
Potential Tamper Alert – Generated when there is a large enough deviation in the IR voltage from from the established baseline for the client. This may indicate that the client has inserted something between the bracelet and the the skin in order to inhibit the testing of alcohol.
Potential Removal Alert – Generated when the readings from the device’s IR sensor and temperature sensor meet criteria for a removal. Can also generate when the bracelet has been removed for maintenance or check-in, but the device’s status was not updated in the SCRAMNET monitoring system. Further investigation will be required to confirm removal.
Critical Communications Alert – Generated when the bracelet does not communicate with the base station for 48 hours, the bracelet does not communicate with Direct Connect for 48 hours after the scheduled download time, or the base station does not communicate with SCRAMNET for 48 hours.
Communications Alert – Generated when the bracelet does not communicate with the base station for 24 hours, the bracelet does not communicate with Direct Connect for 24 hours after the scheduled download time, or the base station does not communicate with SCRAMNET for 24 hours.
Replace Equipment Alert – Generated when data indicates that an equipment problem requires immediate replacement.
Equipment Assignment Alert – Generated when the base station is unable to download setup information from SCRAMNET, a problem occurs during setup, or the bracelet fails to start the setup process or complete it within the time limit.
Replace Battery/Faceplate Alert – Auto-generated every 90 days after a new battery is installed in the bracelet when the bracelet is using the SCRAM Base Station or Direct Connect to upload readings to SCRAMNET. The alert is generated after 60 days for older bracelets or if the bracelet is being used on an HA client.
Battery Low Alert – Generated when the battery on the bracelet needs to be replaced.
Perform Strap Maintenance Alert – Generated when the bracelet detects that the buckle strap or long strap on the bracelet needs to be replaced.