SCRAM GPS Device

Beginning the week of April 15^th, you may notice a slight difference in the look of the SCRAM GPS devices that ship to you from SCRAM Systems. We made a minor change in the plastics used on the outer casing of our current line of SCRAM GPS devices, and this change in plastics resulted in some minor aesthetic differences.

Comparison: Front

Comparison: Top

Internals Unchanged

The internal hardware and firmware of the “refreshed” SCRAM GPS device, as well as its overall behavior remain unchanged, and the new outer casing still uses the same strap and backplate as before; so no additional action is needed on your part to integrate the devices into your inventory.

SCRAM Systems® will be moving to QR code-based “Help” cards for nearly all of its products and services by the end of this week. The switch from static instruction cards to QR codes helps to ensure that customers – and clients – always have the most up-to-date instructions for their SCRAM Systems devices at their fingertips.

There will be two separate QR code-driven Help cards:

SCRAM Systems Device Help for customers (Service Providers and Agencies) – the blue card
SCRAM Systems User Support for clients – the white card

What’s a QR Code?

A QR code is a type of two-dimensional matrix barcode consisting of an array of black and white squares. QR codes are typically used for storing web addresses (URLs), which can be read by the camera on a smartphone to open a web page.

How Will SCRAM Systems Use QR Codes?

Rather than including device-specific instruction cards in the boxes we ship to you, we will instead include two packs of 25 business-card-sized Help cards – one pack of customer Help cards and one pack of client Help cards – in each of our Customer Care Kits. Additional 25-card packs of each type will be available for purchase on the SCRAMNET Equipment Order Form if needed.

Help for Service Providers and Agencies

You and the other Officers, Agents, and Case Managers who are responsible for monitoring clients in your SCRAM Systems Program, can carry one of the blue customer cards with you, or post them around the office. Then whenever you need help installing or removing a device, for example, you may simply pull out the SCRAM Systems Device Help card and scan it with your smartphone:

Once you scan the QR code on the card, your smartphone will launch the SCRAM Systems Customer Help Center (www.scramsystems.com/customer-help/), where you will tap on your location, and then tap on the type of Help you need:

Scan the card with your smartphone and then select your location:

Select Your Geographical Location (USA/Europe Shown)

Select the type of device help you seek:

Select the Type of Help (Device Installation Shown)

Select the specific SCRAM Systems product for which you want help:

Select the Appropriate Product (Installation Help Example)

Help for Clients

SCRAM Systems will also be eliminating most product-specific client instruction cards, and will instead make QR code-driven SCRAM Systems User Support help cards available:

SCRAM Systems User Support Help Card – Front

SCRAM Systems User Support Help Card – Back

Once the client scans the QR code on the white card, their smartphone will launch SCRAM Systems Device Help for clients (www.scramsystems.com/scram-device-help/), where they may scroll through a list of SCRAM Systems devices, mobile apps, and FAQs, and simply tap on the type of help they need:

SCRAM GPS Device Update