…that is the question this Tip of the Month will attempt to answer.
RMA Requests
Generally speaking, the decision to request a Return Merchandise Authorization boils down to device functionality. SCRAM devices are used daily; so normal wear and tear – scratches, scuffs, and even minor dents in plastic casings – is to be expected. As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.
As long as the wear on the device does not impede its functional ability to monitor clients, then the device is not eligible for an RMA.
If, however, a SCRAM device is not operating as expected, please follow the appropriate troubleshooting steps for the device prior to requesting an RMA. You may also contact SCRAM Systems Customer Service for device troubleshooting assistance prior to requesting an RMA. Regardless of how you request an RMA, you will be required to describe how you attempted to troubleshoot the device first.
Requesting an Inspection Report
If you require SCRAM Systems to inspect a returned device and write a report of our findings – because the device’s functionality is in question, or because the report is needed so you may charge a client for billable damage, e.g. – then please be sure to provide the name and mailing address of the individual within your organization who should receive the report when you request it.