When it is time to discharge a client from the SCRAM CAM program, be sure you have a clear understanding of the status in which you should place the equipment.
Awaiting Return
If the bracelet or base station is NOT on-hand, select Stop Monitoring and complete the Stop Monitoring process to set the status to Awaiting Return. This status ends the monitoring program and stops the billing associated with it. The bracelet will remain in this status until it is checked in or until 30 days elapses, at which time it will automatically move to Lost status.
Pending Removal
If you will be completing the Stop Monitoring process with the client in person and the equipment is on-hand, select Stop Monitoring and complete the Stop Monitoring process to set the status to Pending Removal. This status prepares the bracelet for final connection with the Direct Connect device and application, and monitoring and billing both continue until the Direct Connect process is complete and the bracelet moves to In Inventory status.
More Help
For more detailed Client Discharge instructions please visit the Pending Removal vs. Awaiting Return article on SCRAM Systems Help & Support.