Client Visibility of GPS Battery Display in TouchPoint

Jill Berkhof SCRAM 24/7, SCRAM TouchPoint

Client Visibility of GPS Battery Display in TouchPoint

On February 4, 2026, SCRAM Systems will release an update that allows providers to control whether the GPS battery level is visible to clients in the TouchPoint Mobile app. This setting can be managed in SCRAM Optix or 24×7.

Enable the Display GPS Battery Level Setting in Optix

  1. In Optix, navigate to TouchPoint.
Optix Dashboard
  1. Select the Admin tab from the top toolbar and then the Manage Caseloads option.
Manage Check-In Page
  1. Select the caseload.
Manage Caseloads Page
  1. From the Caseload Detail page, select the View Settings hyperlink.
Caseload Detail Page
  1. Select the Edit hyperlink.
Monitoring Service Detail Page for the Caseload
  1. Select the checkbox next to Display GPS Battery Level.
  2. Save your changes.
TouchPoint Settings for the Caseload

Once saved:

  • The setting will appear as Enabled under TouchPoint Settings on the TouchPoint Detail page for the caseload.
  • The Display GPS Battery Percentage option will be visible on the client’s Profile page in Optix.
  1. Enable the Display GPS Battery Percentage service for the client:
  • Select the Edit hyperlink on the client’s Profile page.
Client Profile Page
  • Change the Status from Disabled to Enabled.
  • Save your changes.
Enable the Service

The client’s last reported SCRAM GPS bracelet’s battery level is displayed at the top of the home screen within the TouchPoint mobile application.

TouchPoint GPS Battery Level Display
NotesImportant Notes:
  • The Display GPS Battery Level option is only editable after a GPS device has been assigned to the client.
  • If the service is enabled for the caseload, the option will be visible, but it cannot be edited until a GPS device is assigned.

Disable the Display GPS Battery Level Setting Once Enabled in Optix

  1. From the client’s Profile page, select the Edit hyperlink next to Display GPS Battery Percentage.
Client Profile Page
  1. Toggle the status to Disabled and select the Save Changes button.
Disable the Setting
  • The Display GPS Battery Percentage setting has been disabled for the client.
Disabled Status
  • The SCRAM GPS bracelet’s battery level is no longer displayed at the top of the home screen within the TouchPoint Mobile application.
GPS Battery Level Not Displayed

Enable the Display GPS Battery Level Setting for a SCRAM 24×7 Client

After adding a GPS Activity to a client, you may also add a TouchPoint Activity and enable the GPS Battery Level feature from within SCRAM 24/7.

SCRAM 24×7 GPS Activity

On the client’s Activities page:

  1. Open the +Add an EM Activity dropdown menu, and then select the Add TouchPoint Activity option.
Add TouchPoint Activity Option
  1. On the TouchPoint – Add Information page, enter the TouchPoint details. This includes the client’s username for the mobile application, email address, and TouchPoint Caseload.
  2. Select the checkbox next to each TouchPoint service the client will be utilizing. To display the client’s GPS battery voltage in the mobile application, select the checkbox next to the Display GPS Battery Level option.
  3. Once you have made your selections, select the Save & Continue button.
TouchPoint Activity Details
Information When adding a TouchPoint Activity, the services and features available to select on dependent on the TouchPoint Caseload selected.
  1. Add the Activity Start Date and any additional monitoring requirements, and then select the Save & Finish button.
TouchPoint Activity Final Details

The TouchPoint Activity is now displayed on the client’s Activity page.

To view or edit the TouchPoint settings, select the ellipsis, and then the View EM Activity Monitoring Settings option.

View EM Activity Monitoring Settings

Or, you may navigate to the client’s TouchPoint Profile page in Optix by selecting their name hyperlink in the Other Monitoring Services section on the Summary page.

Other Monitoring Services – TouchPoint
Information The Display GPS Battery Level option is only editable after a GPS device has been assigned to the client.