On June 12, 2024, SCRAM Systems will unveil an enhanced Equipment RMA Request page accessible from the SCRAM Systems Help & Support page. The new design contains a significant upgrade to streamline the workflow and improve your experience.
The newly designed page includes:
- An updated single-page equipment RMA form.
- A SCRAM Equipment Troubleshooting hyperlink providing quick access to basic troubleshooting. Following the troubleshooting steps may resolve the most common equipment issues, keeping functioning equipment available for client monitoring.
- A troubleshooting acknowledgment checkbox confirming that troubleshooting steps have been taken before requesting an RMA for a device, thus ensuring no delay in processing the RMA request.
- The Device Information section now includes a “What is the Problem?” dropdown menu to identify the specific issue quickly. The dropdown menu will also reflect the device type to customize the options available further.
- Once the RMA request has been submitted, the acknowledgment page will include the case number associated with the request for your reference.
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Current Equipment RMA Request Page
Enhanced Equipment RMA Request Page
SCRAM Troubleshooting
On the SCRAM Troubleshooting article, select the product and issue to view step-by-step instructions.
