Troubleshoot SCRAM WBS Beeping

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Troubleshoot SCRAM WBS Beeping

If your client reports that their SCRAM Wireless Base Station (WBS) is beeping incessantly, that is an indicator of one of three possibilities:

  1. The WBS device has been unplugged from its wall outlet
  2. There is a power outage in the client’s home (or a tripped breaker on the WBS wall outlet circuit)
  3. The WBS device has lost its cellular connection to SCRAMNET

Once the power-related possibilities (1 & 2) are eliminated, that means the WBS has lost its connection to the cellular wireless network and SCRAMNET.

Switch to Wi-Fi

If your client’s in-home wireless router supports Wi-Fi Protected Setup (WPS) connections, which is usually indicated by a “WPS” button on the front of the router, you can get the WBS to reconnect to SCRAMNET by instructing your client to switch their WBS from cellular to Wi-Fi connectivity.

Here’s how to instruct your client:
  1. On the front of the base station, repeatedly press-and-release the button to scroll through a list of nearby wireless networks until the Network Name (SSID) of your wireless router appears on the LCD screen.
  2. Once the correct network name is displayed, press-and-hold the button until the base station’s LCD screen displays: PRESS WPS BUTTON ON ROUTER AND WAIT
  3. Press the WPS button on your router and then check the LCD display on the front of the base station. After a few minutes the LCD screen on the base station should update from NONE to WIFI.

Your client may need to repeat these steps a couple of times before the WBS connects to the router successfully.

If your client’s WBS is connected to the cellular network, but you or your client would like to switch to Wi-Fi anyway (for a more reliable connection, e.g.), have your client visit the SCRAM CAM Client Help Portal and download the printable Wi-Fi setup instructions for clients.

Once the Wi-Fi connection is successfully established, the WBS display will show “MONITORING” and the device will begin relaying stored data from the SCRAM CAM bracelet. Notifications and alerts will then begin populating in SCRAMNET for the client.