At 5:00 AM MT on Thursday, February 16, 2023, SCRAM Systems® will introduce new victim notification features, including:
- A new version of the Ally app for Android users
- Changes in SCRAMNET GPS® to prevent some victim events from dropping off the Victim Events dialog
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During the 15-minute deployment, you may not be able to access SCRAMNET GPS, but messages from the SCRAM GPS device will continue to be processed uninterrupted. |
New Version of Ally App Available in Google Play Store
Ally version 2.0.30 for Android mobile devices is available on the Google Play Store. Customers are encouraged to have victims update to this version to address the following issues:
- Under certain scenarios, when a victim has Ally open to the Homepage, the page won’t automatically refresh when a new alert is received
- Under certain scenarios, Ally for Android may stop communicating with the SCRAMNET GPS server
Changes to Prevent Some Victim Events from Dropping Off Victim Events Dialog
The Days to keep events setting (in Admin > Account Settings > Accounts page), indicates when events will no longer be visible on the Client Events dialog. This setting also applies to the Victim Events dialog.
For some victims, Ally has been in No Communication and/or No Location longer than the ‘Days to keep events’ setting. As these events roll off the Victim Events dialog, this causes the “victim” avatar on the Dashboard to show green. After Thursday’s release, these events will reappear on the Victim Event dialog, and the victim avatar will show red.
Customers are also encouraged to subscribe victims to the No Communication – Victim, and No Location – Victim events so they will receive an email or text notification when Ally is not communicating or sending location points.
