New Optix TouchPoint Feature – SCRAM Help & Support

At 1:00 PM MDT on Thursday, September 2, 2021, SCRAM Systems is introducing a new caseload filter to the Text-to-All feature in Optix TouchPoint. During the 15-minute deployment, you may not be able to access messages from the Optix TouchPoint Client Messaging facility.

Text-to-All Caseload Filter

When accessing the mass messaging feature in Optix TouchPoint, officers and case managers can now select a specific caseload to filter all clients by.

Start by clicking on the caseload dropdown:

image of caseload dropdown to select specific caseload of clients to message.

Then, select the specific caseload to filter all clients by:

image of available caseload selections to choose from. Select one caseload to filter client list.

Once the Caseload filter has been selected, you are now ready to send a Text-to-All mass message to only the clients in that specific Caseload:

image of filtered text-to-all client by the selected caseload.