Equipment No Longer Set to “Lost” After 30 Days in “Awaiting Return” Status
At the end of a client’s monitoring program, a SCRAM CAM or House Arrest bracelet and/or base station may be placed in the Awaiting Return status in SCRAMNET if the equipment is NOT on hand when the client is being removed from the monitoring program. Previously, SCRAMNET would automatically change the equipment status to Lost if the equipment was not checked in within 30 days.
However, customer feedback informed us that oftentimes equipment that is not returned within 30 days is NOT lost. Therefore, in response to your feedback, SCRAMNET no longer automatically changes the status of an Awaiting Return device to Lost after 30 days. All equipment will remain in Awaiting Return status until you check it in, or designate it as Lost yourself.