New SCRAMNET GPS Features

At 5:00 AM MDT on Thursday, July 25, 2024, SCRAM Systems will release the following enhancements and new features to SCRAMNET GPS:

• New “Unable to start Pursuit Mode” message
• New Entry and Exit Alert default settings for Inclusion Zones
• New “Deceased” reason available when inactivating a client
• The Device History Report is now also available to the Officer role
• Enhancements to the SCRAM GPS Monitoring Center

During the 15-minute deployment, you may not be able to access SCRAMNET GPS, but messages from the SCRAM GPS device will continue to be processed uninterrupted.

Pursuit Mode Enhancement

Currently, if an agent attempts to start Pursuit Mode for a client whose device has active No Communication or No Location alerts, SCRAMNET GPS fail to start Pursuit Mode, without informing the agent why Pursuit Mode will not start. With this change, the agent will be notified that Pursuit Mode is unable to start, and provide a reason why:

New Entry and Exit Alert Default Settings for Inclusion Zones

When creating an Inclusion Zone, SCRAMNET GPS automatically generates Entry and Exit alerts for the zone. If the user does not want Entry or Exit events, they must manually uncheck these settings before saving the zone:

With this enhancement, Administrators may choose the default behavior when creating Inclusion Zones by navigating to Admin > Account Settings > Accounts (tab) > Preferences (sub-tab) to set the Default Entry/Exit Alerts for Inclusion Zones behavior. By default, this setting is selected (checked) to match existing behavior:

New “Deceased” Reason for Client Inactivation

If your program uses client “Inactivation Statuses” (reasons for inactivation), with this release agents may select “Deceased” as the reason for setting a client’s Status to Inactive:

This reason is in line with the American Probation and Parole Association’s National Standards for Community Supervision. To activate this feature in SCRAMNET GPS, a program Administrator must navigate to Admin > Account Settings > Accounts (tab) > Preferences (sub-tab) and then select (check) Allow Assignment of Inactivation Statuses.

‘Device History Report’ Now Available to Officer Role

SCRAMNET GPS users in the Officer role may now run the Device History Report. This report was previously available only to Admin users. This report can be run for a specific device, or client, to see the assignment and unassignment history.

Enhancements to the SCRAM GPS Monitoring Center

For SCRAM Systems customers who use our SCRAM GPS Monitoring Center service, it allows them to define Service Level Agreements, and Standard Operating Procedures for addressing SCRAM GPS alerts. The Monitoring Center can be managed directly by the customer or by SCRAM Systems specialists. The following enhancements have been added to the service:

1. Notes may be updated to Monitoring Center tickets without closing or suspending the ticket. As many notes as needed may be added to the ticket without changing its status.
2. The Monitoring Center Dashboard shows the name of the Agent who last updated the ticket. This is useful for follow up with the agent when you have additional questions.
3. The Monitoring Center now surfaces Neutral Zone Entry and Neutral Zone Exit events.