SCRAM TouchPoint Officer Notification Enhancement

On August 22, 2024, SCRAM Systems will release an automated electronic “Officer Notification” enhancement for your SCRAM TouchPoint caseloads. Currently, to view any activity the client completes – a Check-In pending review, unread messages from the client, electronic signatures recorded, or a new document that has been received from the client – you must navigate to the Optix Clients page and view the Actions column, or navigate to the client’s TouchPoint Profile page.

With this enhancement, you may set up email and text notifications to alert you when the client completes a specific action on their TouchPoint mobile app. These actions include:

Check-In Pending Review
Electronic Signature Completed
Location Services Disabled
Location Verification Pending Review
New Document
New Message

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Caseload Setup

On the Optix Dashboard, locate the TouchPoint tile and select the Go To TouchPoint button.

Optix Dashboard TouchPoint Tile – click to enlarge

Select the Admin button and then the Manage Caseloads option from the dropdown menu.

Admin Manage Caseload Dropdown Menu – click to enlarge

Select the TouchPoint Caseload for which you wish to enable Officer Notifications.

Manage Caseloads Page – click to enlarge

On the Caseload Detail page, locate the “TouchPoint Settings” under the Monitoring Services section and select the View Settings hyperlink.

TouchPoint Caseload Detail Page – click to enlarge

To enable the “Officer Notifications” in the Optional Services section, select the Edit hyperlink.

Edit TouchPoint Caseload – click to enlarge

Select the checkbox next to Officer Notifications.
Select the events for which you want automated notification for the entire caseload.
Save the selections by selecting the Save Changes button.

Select Officer Notifications Options – click to enlarge

Officer Notifications are now enabled for your TouchPoint Caseload.

Caseload Officer Notifications Enabled – click to enlarge

Enable User Notifications

Once enabled at the Caseload level, users may then switch on notifications by adding their preferred notification methods and schedules.

Navigate to the My Profile page.
Locate and select the Manage Notifications hyperlink for the TouchPoint Caseload.

User Profile page TouchPoint Caseload Manage Notifications – click to enlarge

Select the +Add Notification Method button.

+Add Notification Method – click to enlarge

Enter the details for the notification method. In the Schedule Options section, select the Custom option to customize the timeframe for which you wish to receive electronic notification or leave it at the default of 24×7.
Select the Add Notification Method button to save the notification method.

Once saved, the user’s Manage Notifications page will display the notification method as “Awaiting Validation,” and a validation email or text message will be sent using the notification method entered.

Awaiting Validation Officer Notification Method – click to enlarge

Once received, follow the email or text instructions to validate the delivery method. Refresh the Manage Notifications page, and the notification status will update to “Active.”

Active Officer Notification Method – click to enlarge

In the Options column, use the hyperlinks to edit, deactivate, or delete the notification method. Additionally, you may select the “More Options” button and edit the notification method or send a test email or text message.