Enabling Priority Notification for a Caseload

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When monitoring House Arrest or Remote Breath clients, a Priority Notification alert or event can be sent to a user-recipient within 15 minutes of SCRAMNET receiving it. The user-recipients receiving the notifications are activated and managed at the Caseload level. Once user-recipients are activated, individual clients may be enabled.

Caseload Setup

To get started:

  1. Navigate to the Monitoring tab for the Caseload.
  2. On the Setup sub-tab, locate the Edit hyperlink next to the House Arrest and/or Remote Breath
Caseload - Monitoring tab - Setup sub-tab
Monitoring Page > Setup – click to enlarge
  1. In the Optional Services section, select the option of Priority Notification.
    • For House Arrest, after enabling Priority Notification, you can edit the Notification Parameters for alerts and events generated by the system. For example, if the Early Leave is updated to five minutes, if the client leaves home (out of range of the base station) five minutes prior to a scheduled leave window, no notification is sent.
House Arrest setup information for Priority Notification
House Arrest Notification Parameters – click to enlarge
  • Remote Breath
Remote Breath setup information for Priority Notification
Remote Breath Notification Parameters – click to enlarge

Once all changes have been made, click the Save Changes button.

The Monitoring page will now display Enabled for Priority Notification, and two new sub-tabs specific to Priority Notification – Notify Method and Alert Types – will be available for customization.

Caseload - Monitoring tab - Setup sub-tab
Monitoring Page with Priority Notification Enabled – click to enlarge

Customize Priority Notification Alert Types

On the Alert Types sub-tab, select the alerts and events you would like to receive via Priority Notification. After making your selections, click the Save button.

Caseload - Monitoring tab - Alert Types sub-tab
Monitoring > Alert Types – click to enlarge
TipsRemote Breath Notification Tips:
  • In cases where multiple Missed Test events are received simultaneously, only one notification will be sent.
  • The Missed – Temperature notification message states, “Unable to Initiate the Scheduled Test.” Access the client’s RB Results page and the “Missed – Temperature” event in SCRAMNET to view additional details.

Add a Priority Notification User-Recipient

There are two steps to complete to set up a SCRAM user-recipient for Priority Notification.

  1. Add the recipient’s contact information, media type, caseload, and delivery schedule options.
  2. Validate the recipient’s contact delivery method.

Step One:

To get started,

  1. Click the Notify Method sub-tab for the specific Caseload.
  2. Click the Add Notification Method button.
Caseload - Monitoring tab - Notify Method sub-tab
Monitoring > Notify Method > Add Notification Method – click to enlarge
  1. Complete the required fields.
Priority Notification recipient Add Method page
Create New Notification Method – click to enlarge
  • Media Type Options: Plain Text Email, HTML Formatted Email, Email Pager, and Text Message.
  • Applies To: Agency Caseload (all clients) or Selected Agents (clients associated to (an) agent(s)).
  • Schedule Options: When creating a Custom schedule, there must be recipients available 24/7 for notifications before a client can be enabled for Priority Notification. Example: Recipient one, business hours (M-F 8:00 AM to 5:00 PM); and recipient two, afterhours and weekends (M-F 5:00 PM to 8:00 AM, and Sat – Sun all day).

The recipient’s notification method is now Awaiting Validation.

Caseload - Monitoring tab - Notify Method, recipient awaiting validation
Awaiting Validation – click to enlarge

Step Two:

The recipient will receive a notification with a validation code via the selected Media Type.

Once received:

  1. Select the Validate button next to the recipient’s information.
  2. Enter the Validation Code.
  3. Click the Validate Delivery Method button.
Validate Delivery Method pop-up
Validate Delivery Method – click to enlarge

The recipient’s notification method is now active, and Priority Notification alerts and events will be sent for all enabled clients.

Caseload - Monitoring tab - Notify Method, recipient Active
Active Notification Methods – click to enlarge

Enable Priority Notification for a Client

To enable a client for Priority Notification, navigate to the specific Client’s page and click the Monitoring sub-tab.

Toggle Priority Notification to Enabled and select the Complete Change Monitoring button.

Client Monitoring page Priority Notification enabled
Toggle Priority Notification to Enabled – click to enlarge

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